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Home Care Providers Owned by Sure Healthcare

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Sure Healthcare
Sure Healthcare was Rated Good in January 2020. They are proud of their rating and it is a great accomplishment from their team.

Their wish is to strive further and aim to achieve Outstanding in the next review, for this they are focusing on expanding their support to the Dementia Friends organisation and appointing a new group customer service representative role to better understand how their services can support clients and their families.

Sure Healthcare's aim is to provide the best service user experience for Homecare within their region. They take great pleasure in not being a provider to the masses, but to those individuals in which their team can have a great impact on one's quality of life and fulfillment.

To achieve this goal they aim to provide consistency in Care staff and only employ those who believe in their Group ethos.

Sure Healthcare Locations (3)

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3 Home Care Providers owned by Sure Healthcare
Sure Healthcare (Leeds)

20 Howley Business Park, Morley, Leeds LS27 0BZ 

9.6 7 reviews
"Cannot thank this team enough for what they do for us take excellent care of my mum she has dementia and staff engage with her which is so…"   Read all 7 reviews

Sure Healthcare offers a variety of home care services to help people with care needs manage better at home and stay independent. Providing peace of mind to clients, Sure Healthcare and its friendly and professional staff can help with personal care,… Read more about Sure Healthcare (Leeds)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £18 / hour
Sure Healthcare (Barnsley)

Wren Suite, Acorn House Business Centre, Oaks Business Park, Oak Lane, Barnsley S71 1HT 

9.5 5 reviews
"Sure Healthcare have shown care and compassion to both our parents at a very difficult time. They are very reliable and kind, taking the…"   Read all 5 reviews

As a homecare agency Sure Healthcare (Barnsley) plays a vital role in supporting individuals who wish to receive care in the comfort of their own homes. The team offer a wide range of services designed to meet the physical, emotional, and social needs… Read more about Sure Healthcare (Barnsley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Sure Healthcare (Hull)

31 Hessle Road, Commerce House, Hull HU3 2AA 

8.0 4 reviews
"Absolutely amazing service from the whole team, prompt, friendly and supportive every visit! We only used the service at very short notice…"   Read all 4 reviews

Sure Healthcare Hull's aim is to provide the best service user experience for Homecare within their region. They take great pleasure in not being a provider to the masses, but to those individuals in which their team can have a great impact on one's… Read more about Sure Healthcare (Hull)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £18 / hour

Sure Healthcare Reviews (16)

9.0

Sure Healthcare has a Group Review Score of 9.0 (9.024) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sure Healthcare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Sure Healthcare
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Review of

Sure Healthcare (Barnsley)

from K N (Daughter of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sure Healthcare have shown care and compassion to both our parents at a very difficult time. They are very reliable and kind, taking the extra time to get to know both mum and dad while still managing their care needs with dignity. I would not hesitate to recommend them. The manager and team please
keep up the good work.
Reply from Lindsey Holdsworth, RM at Sure Healthcare (Barnsley)

Thank you for your kind words. I will share this with the team.Kind regardsLindsey

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Barnsley)

from Gary S (Son of Client) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sure Healthcare have been outstanding in caring for my 95 year old mother living with dementia.
The lead carer who coordinates things has been so incredibly helpful, organised and communicative. We just love her 'no nonsense, lets get it done' approach.
The visiting carers have been just so lovely
and sensitive to Mum's needs plus knowledgeable and capable. All of them have been excellent but our usual carer has become totally indispensable and Mum looks forward to seeing her. We couldn't recommend Sure Healthcare more strongly. Brilliant!
Reply from Lindsey Holdsworth, RM at Sure Healthcare (Barnsley)

Thank you so much for the kind words. I will share this with the team.Kind regards Lindsey

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from J W (Son of Client) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot thank this team enough for what they do for us take excellent care of my mum she has dementia and staff engage with her which is so important and mum is much happier after staff have been. She gets on so well with all of them I would not be able to work if it wasn't for staff. Very confident
and pleased leaving mum's care to all the team. Fantastic job. Thanks to all of you
Reply from Lindsey Holdsworth, RM at Sure Healthcare (Leeds)

Thank you for your kind words. I will share this with the team Kind regards Lindsey

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Barnsley)

from Pamela L (Wife of Client) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I use your carers on a 24 hours basis 7 days a week for my husband.
The carers that support my husband go above and beyond to ensure that his needs are met. They have also been a support to myself when I have struggled with coming to terms with everything.
They also show person centred care and put
the needs of me and my husband first.
Fantastic set of carers and management!
Reply from Lindsey Holdsworth, RM at Sure Healthcare (Barnsley)

Thank you for your kind words. I will share this with the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from Angela P (Daughter of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This service is 5 stars, from the management down to the individual carers. The system caters for medical support when required and emergencies when needed. The carers will support in other areas also like fetching items from the local shop.
Reply from Lindsey Holdsworth, RM at Sure Healthcare (Leeds)

Thank you for your kind words. I will share this with the team.Kind regards Lindsey Holdsworth

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Barnsley)

from Thomas W (Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sure Healthcare are very helpful and professional carers who will support, they are very reliable and kind, I have no issues, please keep up the good work. no issue is too much for them and the amount of time they have for you really does amaze you.
Reply from William Draper, Director at Sure Healthcare (Barnsley)

We fully appreciate your kind words and will share with our team - Sure Healthcare

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Barnsley)

from S B (Wife of Client) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very good and go beyond what is expected of them. They are caring in every aspect of the care they give. My husband is treated with feeling and dignity as if he were their own relative. We are both very satisfied with this service and would recommend it to future clients looking for independent
home living care.
Reply from William Draper, Director at Sure Healthcare (Barnsley)

We thank you for your kind words, we try our best.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from Kathryn K (Daughter of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has vascular dementia & Alzheimer's and I live over an hour away. When it became apparent that we would need some help in order to give her partner (and her main carer) some respite so he could get out, I was issued with a list of agencies that we could contact. I am so pleased I chose Sure Healthcare.
From the initial meeting and subsequent interactions with management and carers, it's clear that they actually want the best for my mum and they endeavour to provide continuity of care.
Lines of communication are open and excellent.
I would not hesitate to recommend them to anyone who finds themselves in a similar situation.
Reply from Lindsey Holdsworth, RM at Sure Healthcare (Leeds)

Thank you for your kind words. I will share this with the team. Kind regards Lindsey Holdsworth

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from Jean J (Sister of Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience we have had with Sure Health Care has been excellent no complaints at all about the standard of care they give. The staff has been second to none my sister was well cared for and accepted the care the staff gave. It was reassuring to me that my sister was accepting of the help they took
time and gave encouragement to her so she could do as much as possible herself. To both my brother-in-law and myself they were both friendly and polite and were always they with a smile. I would highly recommend sure healthcare to anyone who needs care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from Steve C (Husband of Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service would be recommended to anyone, the staff is professional, friendly, knowledgeable, courteous, and trustworthy, and their friendly approach soon puts you at ease, they have made my wife’s life a lot easier and comfortable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Hull)

from A M (Son of Client) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing service from the whole team, prompt, friendly and supportive every visit! We only used the service at very short notice for some respite care over the Christmas holidays to support my mother after having some surgery. Would recommend wholeheartedly to anyone looking for care and wouldn't
hesitate in engaging with them again in the future!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from Florence R (Client) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Sure Healthcare has so far been pleasant. I have found the staff that come to see me to asses me very thorough and have listened to my needs. My carers are very lovely, listen to me and are gentle. All in all, lovely.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Leeds)

from Janice N (Daughter of Client) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are really pleasant and helpful; they always go the extra mile to help my mum. They treat her with dignity and respect and always make sure she is comfortable - she really looks forward to their daily visits.
Reply from Will Draper, Director at Sure Healthcare (Leeds)

Thank you for your lovely feedback; we're delighted to hear that your mum enjoys our visits so much. We will be sure to pass this on to the wider team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Hull)

from Karen H (Client) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only needed the post-operation service very short term, but the service was responsive, timely and fully able to meet my needs. The carers were both friendly and used full PPE. They understood my needs and were able to meet them. My contact with the managers/office staff was efficient and helpful.
Reply from William Draper, Director at Sure Healthcare (Hull)

Thank you for the kind words; we were glad to help.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Hull)

from E M (Client) assisted by family/friend published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Had a lot of different carers, which is not ideal. Some better than others, which will always be the case. Family leave notes, but not always read. Carers not signing to say care plan been read? Carers seem to be friendly enough. So basically, average care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Sure Healthcare (Hull)

from Geraldine W (Client) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed when I phoned Sure Healthcare that they wanted to see me before starting. Great start. I was given a list of carers by my social worker - I had six weeks after a hospital stay. The Care Co-ordinator came over and we had a talk about my care and a plan was agreed and carers started the
following Monday. I am now in my sixth week and highly satisfied with the carers who as time goes on become friends. Very efficient and organised and a bright light in my day. Owing to my health problems, I am still isolating except from my family and three others!
Reply from William Draper, Director at Sure Healthcare (Hull)

Thank you for the kind words, we are very glad our team could have such a positive impact in your daily life.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (3)

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Frequently Asked Questions about Sure Healthcare

Costs for home care providers owned by Sure Healthcare

Average costs for home care provided by Sure Healthcare by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Sure Healthcare, based on 2 out of their 3 locations.
Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £18
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Sure Healthcare own?

Sure Healthcare own 3 Agencies.

Which Sure Healthcare Agencies have the highest review score?

Sure Healthcare (Leeds), Sure Healthcare (Barnsley) & Sure Healthcare (Hull) have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sure Healthcare to verify any information. View our terms and conditions. Sure Healthcare has a Platinum Service – more info.