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Home Care Provider Owned by Caring Connections Ltd in Greater Manchester

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9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Caring Connections Ltd in Greater Manchester

Only the locations & reviews in Greater Manchester for Caring Connections Ltd are showing below.

View the details of all 4 locations (with 44 reviews) owned by Caring Connections Ltd

Caring Connections Ltd Locations in Greater Manchester (1)

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1 Home Care Provider owned by Caring Connections Ltd in Greater Manchester
Caring Connections Wigan

1A Pier House, Wallgate, Wigan WN3 4AL 

9.2 12 reviews
"I think the caring staff at caring connections are exemplary there are certain memebers of the caring team i have become close to that i…"   Read all 12 reviews

Caring Connections Wigan is a trusted community-based organisation dedicated to enhancing the lives of individuals through compassionate care and tailored support services. Caring Connections has been serving Wigan and the surrounding areas, providing… Read more about Caring Connections Wigan

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £22.96 / hour

Caring Connections Ltd Reviews in Greater Manchester (12)

9.3

Caring Connections Ltd has a Group Review Score of 9.3 (9.335) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caring Connections Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Caring Connections Ltd
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Review of

Caring Connections Wigan

from Christine S (Client) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service provided and the carers that I have at the moment.
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Review of

Caring Connections Wigan

from John C (Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the caring staff at caring connections are exemplary there are certain memebers of the caring team i have become close to that i would rate 5 stars. Other staff are very good at their job i have no complaints whatsoever. I would like to make a special mention to thr manager of wigan branch
who assisted me in getting a fire door fitted in my bedroom as my room was a fire trap. She is a lovely woman very helpful. Its through her the fire brigade visited and im in the middle of having it fitted as she has gone above and beyond.
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Review of

Caring Connections Wigan

from David D (Son of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring Connections have been looking after my mum since January 2024. Her carers have always treated her with the utmost professionalism and dignity.
Despite her dementia, Mum always recognises her carers as they have built up an excellent working relationship with each other. Additionally, myself
and my sister have also formed friendships with them.
All Caring Connections staff do a fantastic job, often in difficult circumstances. We are blessed to have them involved in Mum's care.
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Review of

Caring Connections Wigan

from Paul F (Son of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had a lot of staff come through my dad's door and I can honestly say that I've not had a problem with any staff they have on a couple of occasions been really late for his morning call but know is all sorted he has took to a few carers more than others but I think it's just his dignity more
than anything else he prefers older than younger carers even though they all do a good job looking after him so thanks to all of you staff how's been out to look after him
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Review of

Caring Connections Wigan

from Sara T (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers, three of them especially are amazing with mum and dad (who has recently joined the service). Nothing is too much. They put my mum at ease when she has difficult days, reassuring her and making her feel valued. They are always so professional and my parents look forward to their visit. Despite
a few start up issues last year they are superb!
They always contact myself or my sister if they need anything. They are amazing and we as a family would be lost without them. I always feel at ease when I know they are going to visit.
They always show my parents nothing but dignity and respect.
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Review of

Caring Connections Wigan

from Pamela R (Wife of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your care team took care of my husband for 5 weeks, during which time they were lovely to my dying husband. So patient and gentle with him, talking softly and putting him at ease at difficult moments. I would definitely recommend this company as they made his last days very comfortable. Thank you.
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Review of

Caring Connections Wigan

from M W (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who visit my mum are lovely. They are professional and friendly. My mum looks forward to each visit. They contact me or my sister if there are any issues. We are happy with the service they provide.
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Review of

Caring Connections Wigan

from A W (Daughter-in-law of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently begun a care package for my father-in-law and have been extremely pleased with how it is going so far. Two members of staff came to meet us and finalize arrangements. They both made this process easier and showed empathy towards my father-in-law which made me relax and trust that they,
along with the other carers, would enrich my father-in-law's day All the carers that have visited so far have been amazing.
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Review of

Caring Connections Wigan

from Malcolm C (Husband of Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not have this company anywhere near your loved ones. Totally inept managed company, always turning up late sometimes not at all. Regularly arriving very late in the mornings to tend to my Wife. Other occasions arriving at 13.15 in the afternoon for a morning visit.
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Review of

Caring Connections Wigan

from Sidney G (Husband of Client) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi
We recently were transferred by the Council to Caring Connections Wigan Branch and the transfer from day one have been excellent.
The care and attention that my wife is getting is first class.
The carers are all very polite, helpful and very efficient in their daily duties.
I cannot praise
them enough after the issues we had with the previous care company. They treat my wife with total respect considering all the various illnesses plus her vascular dementia issues. And another first for us was the afternoon before the carers started we had a visit from the care coordinator and a gentleman from the Wigan Office to introduce the company and discuss my wife's requirements and the gentleman went over health and safety issues this put my mind at total ease.
I would very strongly recommend Caring Connections Wigan 100%
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Review of

Caring Connections Wigan

from G T (Daughter of Client) published on 19 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Don’t touch them. They are a shocking service. My dad went for almost 24 hours with no care. Thankfully family picked up on it so tried to contact, but had to leave a message which they ignore and never got back, turn up at 12 for his morning visit and then 30 min later for his lunch visit. At times,
he is supposed to have medication, turn up with phones that are broken or not charged so have not a clue what plan is or what medication he takes, the other company was bad but these are worse, in the fact that they never respond to anything.
Reply from Paul Growney, CEO at Caring Connections Wigan

Hi, I am so sorry for the above issues however I need to address them on our behalf. In regards to the 24hr no care, one of carers did attend on both occasions however nobody was in the property at the time and there was no key safe nor any answer from next of kin contacted. This was taken from our carer reports and documented on systems. I am aware on Easter weekend there was an issue with call times being close and all of these issues were rectified by the office, this being due to high levels of staff sickness at the time. We have not had any report of the phone issues however as you have now raised it we will look into this, also the office and on call is always available if phones are inaccessible.
I am sorry again for your experience however I must say all the issues have been addressed by the team. Your father's care is our utmost priority and any issues will also be rectified on the day where possible.

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Review of

Caring Connections Wigan

from Louisa J (Mother of Client) published on 3 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Appalling service. No continuity with the times that they come out to give my daughter her medication. They have turned up at 2 pm to give her her morning meds which should be at 8 am. They have given her the wrong medication. They have left the safe open twice, which on one occasion ended up with my
daughter overdosing. They have said the code to the safe out loud to each other, which my daughter then wrote down. Had it not been for her sister being there and changing the code, god knows what could have happened. I have phoned and complained on multiple occasions, and just get told “sorry”, not good enough. My last phone call was on Tuesday evening and requested a senior manager to phone me. Still waiting.
Reply from Paul Growney, CEO at Caring Connections Wigan

We are so sorry you feel this way and there have been issues regarding the service provided to your daughter. As a care charity your daughter's wellbeing is our utmost priority and I believe about some of the issues you mention such as ‘overdosing’ this was not with our organisation and is an allegation to the company who provided your daughter's care prior to April 4th.
As you know, there is an ongoing concern issue within your daughter’s call relating to an individual who has been within your daughter’s property whilst our carers attend the call. Our priority is the safety of your daughter and the safety of our carers which has been raised to yourself. We have spoken on the phone and a member of the team has also spoken with your daughter.
Our carers have a fond relationship with your daughter and want to provide the best service possible.

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