What Type of Services does Apex Prime Care Southampton & Totton offer?

Apex Prime Care Southampton & Totton offers Home Care.

How many Carers does Apex Prime Care Southampton & Totton employ?

Apex Prime Care Southampton & Totton employs 160 carers.

Apex Prime Care Southampton & Totton, Office 1, Unit 7 Brookside Centre, Auckland Road, Southampton, Southampton, Hampshire SO15 0SD

Apex Prime Care Southampton & Totton

Office 1, Unit 7 Brookside Centre, Auckland Road, Southampton, Southampton SO15 0SD

8.5 2 Reviews

Care Provided

Types of Home Care

Visiting Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Review from Vicky D (Daughter of Client) published on 16 January 2024 Submitted via Website • Report

Overall Experience

Apex were the sitting service for my mother many years ago. Since my father has required care I could think of no better company to look after him when I’m not there to do it. Some of the staff have been with the company for years and are still the same carers that looked after Mum. They are able to

talk to dad with their memories and are happy to chat with him. They are very professional and when there are any problems or concerns they are sorted quickly and effectively. I would highly recommend Apex to anyone needing care or support.

Reply from Phoebe Lacey, Marketing Assistant at Apex Prime Care Southampton & Totton

Hi, thank you for taking the time to share your positive experience with Apex. We are honoured to have been a part of your family's care journey and are pleased to hear that our dedicated team has provided excellent support. It warms our hearts to know that our longstanding carers have formed meaningful connections with your family. Your recommendation means a great deal to us, best wishes, Phoebe

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Wendy M (Mother of Client) published on 16 January 2024 Submitted via Website • Report

Overall Experience

My son had a severe stroke several years ago, and on discharge from stroke rehabilitation came home to live with me. Since then we have relied on your amazing carers, two every morning, and domestic once a week. They get him up onto his shower aid and then dress him getting him ready for the day. He

is sadly very disabled unable to use his right side and very limited with his speech, the carers know him very well and show him the utmost respect and love and care for him, he in turn loves them very much. I am so pleased and very happy with the two carers we have had for several years now, I couldn’t possibly continue to care for him at home without them.

Reply from Phoebe Lacey, Marketing Assistant at Apex Prime Care Southampton & Totton

Hi, thank you so much for sharing your heart-warming experience. We are deeply touched by your kind words and thrilled to be part of your son's care journey. Our dedicated team is honoured to provide the support and care that makes a difference in your lives. Your trust means the world to us, best wishes - Phoebe

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Apex Prime Care Southampton & Totton Reviews (2)

8.5

Apex Prime Care Southampton & Totton has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Apex Prime Care Southampton & Totton has 2 reviews.

Order by:

Total of 2, showing 1-2

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Apex Prime Care Southampton & Totton is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Apex Prime Care Southampton & Totton is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Apex Prime Care Southampton & Totton is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.