Birchwood Care Services

I have already recommended Birchwookd Care Services to several people who have asked my opinion and have had no hesitation in doing so. My helpers are efficient, willing and adaptable and I have no problems with the administrative department. We have to make adjustments occasionally but that is only to be expected.

We have found Birchwood Services very efficient with caring and reliable staff.

I was very pleased indeed to have my carer look after me so well and for her to make such a transformation in the house. She was very patient and good to work with.

We have had 3 different young women to clean during our first month of using Birchwood Care. They have all been extremely polite, excellent workers and very quick.

Since contacting Birchwood Care Services nearly 6 months ago I have been impressed by the kindness and consideration I have experienced by everyone. The initial phone call and assessment were helpful and reassuring and following this, I have received daily assistance from the same carer which I have greatly appreciated. Her days off have been covered by two other competent and caring staff.

When my dog died, the staff did their best to help me get through this difficult time. Especially with my husband is in hospital. The staff tried their best ti comfort my husband and myself when our dog died.

When elderly relatives needed care I contacted Birchwood Care Services as I was impressed by the range of services offered. From the first contact by phone I was reassured by the efficiency of the response and my confidence was well placed. All calls have been answered with patience and helpfulness. All the carers have been kind and caring and have continued to meet my needs - their visits were looked forward to and enabled the couple to stay in their home as long as possible. The family are grateful for the efficiency, humanity and dedication shown and would happily recommend Birchwood to anyone.

My mother was very well looked after, they were very polite and called out to her when entering the property, asked how she was and always ready to do what was needed. The girls do their job with a smile and cheered my mum upon arrival. Nothing ever seemed too much trouble for any of them. My heartfelt thanks go out to them.

I am so pleased to have found you all at Birchwood. It has made a huge difference in my sister's life and the rest of the family, who are so grateful. The situation was difficult. My sister really looks forward to meeting up with her carer and gets quite excited at the thought of an outing. You are all brilliant, caring, helpful, and empathetic.

My brother and I have been very impressed with the care Mum has received since you took over her care in March 2020. It is great to hear that Mum and her regular carer have developed an excellent relationship, which can't always be easy when dealing with a client with moderate t advanced dementia. I have not been able to visit Mum since 20th March so am very grateful that your staff has kept me well informed. Finally, glad to hear that a third daily visit has been introduced. Thank you for all you are doing. Kind regards.

We have been very happy with the care my sister received from Birchwood Care Service. Our only reason for cancelling that care is connected to the COVID-19 pandemic. At this difficult time we felt my sister would be safer if we reduced the number of people going into her home. We now have two private carers who are happy to look after her.

Birchwood have been amazing. Very kind and considerate and my Mum's carer has been fantastic with my Mum. I would highly recommend Birchwood.

I would be more than happy to recommend all the staff at Birchwood to my friends and relations, for the excellent way my wife and I have been treated by every member of the team at Birchwood Care Services.

I have been impressed with the standard of care and efficiency provided. We have a regular carer which is of high importance to my parents. The emailed rota is extremely useful as I can remind them of the times which, although they vary by half an hour or more, is not a problem as long as they know in advance. Mum and dad were very proud and touched to be given the "client of the month" gift on their carers nomination.

Very good service. Friendly with the client, efficient, respectful and caring.

I would have no hesitation in recommending this agency for care.

Their level of care and attention means that I can recommend them 100%.

Always make the bed and empty the commode, notice problems with health and give directions.

My parents are very happy with all Birchwood staff and the quality of work and care. It is comforting to know your staff have dementia training.

Birchwood provide an efficient, professional and efficient service. One of the best things about them is consistency of care with, apart from leave dates, the same carer calling on my mother each day. They are approachable and always respond quickly and helpfully to any queries.