Britannia Homecare Ltd

Britannia Homecare carers provided excellent care to our late Dad in his last weeks of life and also supported our whole family. They were all compassionate and professional, carrying out their work with confidence and transmitting reassurance to us. They treated Dad with great care and respect, providing us with valuable advice and support and following appropriate safeguarding practices. Our experience as a family was a holistic approach to care that focussed on emotional support as well as a high level of physical care and expertise for complex needs. They really took care of us, and we are extremely grateful for their excellent work. The admin team/office staff were also very understanding, patient and helpful supporting us to get the necessary contracts and agreements in place, providing us with advice and being continually flexible to meet our changing needs. Thank you so much. Your understanding and professionalism, and above all real care, have been invaluable to us.

Britannia Homecare carers have been assisting my father to remain at home for over three years. They have treated him with respect, kindness and often with a little laughter which, for a person with dementia, means so much. Dad would look forward to them coming and remains grateful as does his wife and family for the care given. He has since deteriorated in his health and has become a resident in a 24-hour care home. Over the years, Britannia carers have meant Dad and Mum could continue to live in their own home and for that, we cannot thank them enough. Anyone looking for that extra care for themselves or a loved one could do no better than Britannia Homecare.

After breaking my femur quite badly I needed some support on my return home. A friend recommended Britannia Homecare to me. Whilst in hospital awaiting my discharge, the staff there contacted Britannia on my behalf and arranged their visits. I was a little unsure at first about having strangers in my home and how they would go about my care. I needn't have worried because they couldn't have been any more helpful and friendly. They provided me with the support and care I needed as and when I needed it. I was also a little concerned that they may come in and be very controlling but I couldn't have been more wrong. I was fully in control of what took place regarding their care of me at all times. They couldn't have been more caring, more helpful or much nicer. I looked forward to their visiting me each day as their company was friendly, caring and often good fun, they cheered me up no end. If I were ever to need carers again I wouldn't hesitate to contact Britannia Homecare.

The care provided to my late mum was first class. She absolutely adored the carer who provided the majority of her care and she always treated mum with respect and with a very cheery nature. Nothing was ever to much trouble and mum never felt rushed. Would highly recommend.

We have been with Britannia Homecare for quite a few years and found all carers absolutely lovely. They are very professional, but at the same time friendly and caring. They always come to the house with a smile and a happy approach. They treat my husband with respect, and are so patient with him as he is so slow with his mobility. Everything they do is to a high standard, and very accommodating. When you ring up, they are polite, understanding, and very helpful, and quite often with very useful advice. The carers are very trustworthy and reliable. Thank you, Britannia.

Highly recommend Britannia if you are looking for someone to care for a loved one.

I found the office staff here very rude and unhelpful to the point where I could no longer deal with them and my husband had to take their calls. I told them numerous times that their carers were not staying the duration and in some cases, it was 7 minutes of an allocated hour. The office staff seem to think that when all their tasks are done they can leave but if you are being paid for an hour or 2 hours you should be available for that time. I had their app and I could see so many errors with timings and meds. I would stay away from this company. A care agency is supposed to make your life easier but this care home caused me anxiety and stress. If you do decide to use them make sure you have a ring doorbell so you can see their times of arrival and departure and insist on being on their App so you can see medications given and tasks done. I was given new carers and my life changed overnight.

Thank you Britannia, you really are a truly exceptional care company.

In my experience, what a company. My father had reablement with Britannia Homecare and we were so impressed with the team, when he needed care for longer we stayed with them. Our key contact in the office has been amazing in helping us with everything we need and the team of carers are second to none. When I needed more support in a family emergency, the out of hours team were so understanding and supportive and put extra help into place at the drop of a hat. Nothing is ever too much trouble. It's allowed me to enjoy my time with Dad!

Management/directors refused to even discuss, I would choose a different agency again.