Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
Review Us
Top 20 award
10 130 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

Show Caremark Harrow on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates. Above rates are a guide only. Please call and enquire to get a definitive rate for the service that you need

These prices are only a guideline, please contact Caremark Harrow to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Varsha Khubchandani (Care Manager)

Caremark Harrow Reviews (130)

Total of 130, showing 41-60
10

Caremark Harrow has a Review Score of 10 (9.989) out of 10, based on 47 reviews in the last 2 years. Over all time Caremark Harrow has 130 reviews.

Overall Experience

  • 127
  • 3
  • 0
  • 0
  • 0

Date Published

130
20
30
47
83

Review from F B (Daughter of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is excellent, she is always punctual, works her full period she is expected to and is very hardworking. She is extremely kind and caring towards my mother, they speak the same language, she understands my mother's needs fully and understands her limitations and care requirements. We are very
happy with our carer, she is like family to us!

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

We are extremely happy that you are so pleased with the services that we are providing and that your carer's attitude and concern towards your mother have exceeded your expectations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we have received. The standard of work from our carer is excellent.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you for your kind words. We constantly strive to please.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N S (Daughter of Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very nice to have carers who speak Gujarati as my mum's English is limited. Carers are well trained. They are polite and have a little chat with my mum after they have finished, she enjoys that.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Many thanks for your vote of confidence. We take great care in training our team of carers and this is refreshed every year.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K B (Daughter of Client) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum says she is happy with the service. She likes the cultural effect where she has all Indian speaking carers which she requested.
They are all very friendly and very good. They are punctual.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you for your review. We always emphasise to our carers the importance of punctuality and we try our best to ensure that our care staff speak the same language as their clients, where possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Daughter of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service provided currently. Mum is happy with the carer and how she cares and how she is handled.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Son of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had 24/7 live-in care with Caremark since May 2023. Everything this agency and their carers have done for her is first class and I can't thank them or recommend them enough.
There is a very clear and stated policy of a main carer being on duty for five weeks followed by a week's break.
Not only is the main carer incredible both as a professional and an individual but Caremark also tend to provide the same replacement carer for the week's break and she is excellent too.
Live-in care is never cheap but you also will pay a lot less with Caremark than other agencies the family and I have come across.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your kind words. We constantly strive to improve on our services

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Husband of Client) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Presently I am very happy with the carers, they are all very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is good, she takes me to my shower.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Thank you for your positive reference. We always strive to improve our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K S (Husband of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good and give positive action for my wife and make her happy. As she is unstable and requiring assistance, the carers are so wonderful, giving her positivity and making her move. The carers give more health advice with issues, to keep her clean and mobile with her assisted walking stick/frame.
These carers are wonderful and so friendly, make you happy/smile and they do some small snacks at times, to make her daily care for and feed herself.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your positive reference. We always strive to improve our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E D (Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have fulfilled the reason why the family thought I needed back-up. Very satisfied with the help.

Reply from Girish Khubchandani, Managing Director at Caremark Harrow

Many thanks for your positive review. We constantly strive to improve our services.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Son of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent every day. We get WhatsApp updated every day. My mum requires physio every day and she has improved amazingly. Her meals are all prepared well and discussed with my mum and enjoyed.

Reply from Girish Khubchandani, Managing Dir at Caremark Harrow

Thank you so much for your kind words about our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R K (Daughter-in-law of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She likes working with my mother-in-law as a carer. She makes nice food and even though my mother-in-law doesn't have much appetite, she tries hard to feed her. She's also very gentle with my mother-in-law and she tries hard not to upset her during the shower time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N D (Granddaughter of Client) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Harrow) offer an exceptional service, from assessment to assigning carers and the quality of the carers. My grandmother is really looked after and that gives the family peace of mind. Anything we need changing or assessing is done in good time and things implemented with ease. A professional,
friendly and family feel company - highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C P (Son of Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All fine at the moment and ok with the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my carer. I really feel she is so good and I can trust her.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Wife of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the carer who comes to stay with my husband while I have a few hours to shop. She always chats to him and makes him tea and biscuits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T T (Wife of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is professional in his care of my husband, patient, caring and supportive. We have had the same carer for nearly four years, it feels like he is part of the family as he (the carer) has been on this dementia journey with us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Son of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is working with Mum nicely. Mum likes the carer. Communicates well with Mum and myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V P (Daughter of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are brilliant and they really get on with my mum. Great team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the assistance I received for many years and continue to do so. The carers are all helpful and I cannot do without them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Caremark Harrow is calculated as follows: ( (279 Excellents x 5) + (3 Goods x 4) ) ÷ 282 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 47 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (7)

Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director

Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.

Varsha

Varsha Khubchandani

Job Title: Operations Director

Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.

Anne

Anne Byrne-Devine

Job Title: Care Manager

Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.

Bhavna

Bhavna Varsani

Job Title: Care Coordinator

Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.

Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer

Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.

Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor

Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor

Uma

Uma Patel

Job Title: Field Care Supervisor

Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Harrow to verify any information. View our terms and conditions. Caremark Harrow has an Enhanced Service - more info.