Caremark Harrow

724 Kenton Road, Harrow HA3 9QX
Review Us
10 133 Reviews
  • Caremark Harrow, Harrow
Caremark Harrow is a high-quality, multiple award-winning home care agency based on Kenton Road close to Kingsbury Circle.

Care staff work hard to help people to live independently at home. Staff are vetted and trained carefully. They are only selected once they have been fully referenced and DBS checked. They are then fully trained before being placed with clients on a permanent basis.

Dignity and respect are central to the philosophy of the company, which delivers person-centred home care services at all times for those that need it. Staff communicate effectively with relatives updating them on any major care issues.

They are specialists in Live In care and caring for individuals with Learning Difficulties.

Care Provided by Caremark Harrow

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25

Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates. Above rates are a guide only. Please call and enquire to get a definitive rate for the service that you need

These prices are only a guideline, please contact Caremark Harrow to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Varsha Khubchandani (Care Manager)
10

Caremark Harrow has a Review Score of 10 (9.990) out of 10, based on 48 reviews in the last 2 years.
Over all time Caremark Harrow has 133 reviews.

Overall Experience
  • 130
  • 3
  • 0
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Date Published
  • 133
  • 22
  • 30
  • 48
  • 85
Reviewer Connection to Caremark Harrow
  • 46
  • 23
  • 22
  • 8
  • 7
  • 6
  • 5
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 133, showing 81-100
Review from N E (Sister of Client) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my sister has been exemplary. A good relationship has been developed between the carers and my sister.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Son of Client) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is perfect, respectful, helpful, wonderful.
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  • Treated with Dignity
  • Value for Money
Review from C K (Brother of Client) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is a very caring person and takes very good care of my brother.
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  • Treated with Dignity
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Review from F K (Client) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable and consistent.
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  • Treated with Dignity
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Review from P B (Client) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like having the same carers most of the time and easy to get on with.
Always informed of any changes.
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  • Treated with Dignity
  • Value for Money
Review from S H (Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carer, she's very good and the service from Caremark is also good.
  • Staff
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  • Treated with Dignity
  • Value for Money
Review from A P (Daughter-in-law of Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good with Mother. They clean and respect all her wishes with a good heart.
They come in time. Kind and gentle to her.
Clean and leave place as found it.
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  • Treated with Dignity
  • Value for Money
Review from D C (Son of Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy with the carers, both carers are very professional at carrying out their duties. Both carers are good at listening to Mum and providing professional support and care. I would not hesitate to recommend.
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  • Treated with Dignity
  • Value for Money
Review from U C (Sister of Client) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were excellent and did a very good job.
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Review from S S (Daughter of Client) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is amazing for my mother. They do everything on the list provided as well as helping extra. My mother has mood swings which the carers deal with very well and are patient with.
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  • Treated with Dignity
  • Value for Money
Review from M R (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers I have. We have a lot of laughter and I feel well looked after and safe with my carers.
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  • Treated with Dignity
  • Value for Money
Review from D N (Friend of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have built a happy relationship with my friend, who seems more content than previously. I am pleased with her overall care.
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  • Treated with Dignity
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Review from C B (Daughter of Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy with her carers and with Caremark in general. She looks forward to any social events that can be arranged.
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Review from E E (Daughter of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is extremely patient, caring and loving. She takes time to understand my mum and give her the attention and care she needs including washing, cleaning, cooking and getting involved with family events outside her duties.
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Review from V D (Daughter of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with several agencies and I can say that Caremark is the only agency that I have found to be professional, caring, supportive, etc, etc. The carers look after my mum like they are family members. Thank you all so much for every support provided.
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Review from K A (Client) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are brilliant and extremely accommodating. Right now I am well settled with them and they are settled with me.
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Review from U P (Daughter-in-law of Client) published on 19 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was very good for my mother-in-law. I heard about Caremark from a friend of mine and would recommend Caremark to my friends and family.
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Review from J U (Client) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, friendly. OK. Since the beginning she was told not to ask my religion.
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Review from U T (Son-in-law of Client) published on 14 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer has been fantastic and really looking after my father-in-law in a caring and sensitive nature. Very happy with the care provided and more importantly the carer has built a nice trusting relationship with my father-in-law so he gets the support he needs.
  • Staff
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Review from J B (Client) assisted by family/friend published on 9 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very pleasant and know what they are doing.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Caremark Harrow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.990 for Caremark Harrow is calculated as follows: ( (285 Excellents x 5) + (3 Goods x 4) ) ÷ 288 Ratings = 4.99
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrow is based on 48 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

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Meet the Team (7)

Girish

Girish Khubchandani

Job Title: Managing Director Joined: 2008

Girish is a Chartered Accountant and is a member of the Institute of Chartered Accountants in England and Wales. He has over 30 years of experience in the accounting profession, running his own accountancy practice before starting up Caremark in Harrow with Varsha. Girish oversees Corporate Governance, Business Strategy, Compliance and Finance.

Varsha

Varsha Khubchandani

Job Title: Operations Director Joined: 2008

Varsha's background before starting up Caremark Harrow is in sales and recruitment. Prior to setting up Caremark Harrow with Girish, she worked for over 10 years in sales in the Pharmaceutical industry. Varsha oversees Operations, Marketing and Training and is the Registered Care Manager.

Anne

Anne Byrne-Devine

Job Title: Care Manager Joined: 2013

Ann joined Caremark from another care provider in 2013 as a Field Care Supervisor, a position she has fulfilled excellently in two different care companies before joining Caremark. Ann has a wealth of education and knowledge in operational duties in social care, care plan formulation, ergonomics and biomechanics and compliance with a person-centred approach. She possesses a great empathetic understanding of others and is also a qualified therapeutic counsellor, working on a placement for a local charity to support others. After working with Caremark Harrow for many years as a Field Care Supervisor and then a Business Development Officer, Ann took on the role of Care Manager in 2022.

Bhavna

Bhavna Varsani

Job Title: Care Coordinator Joined: 2013

Bhavna has many years of experience in the care industry. She started her career as a care assistant for the NHS before joining another local care provider as a Field Care Supervisor. Bhavna later changed her role in that company to a Care Coordinator. She has a true passion for working with the elderly.

Bhupesh

Bhupesh Padhra

Job Title: Marketing, Recruitment and Training Officer Joined: 2017

Bhupesh joined us in 2017 as a Care Coordinator to cover a gap in that role as a result of Maternity Leave. He has a strong background in sales management and customer service. He has many years of experience in delivering great customer service. He is now supporting Varsha and Girish in focusing on Marketing Recruitment and Training.

Saliha

Saliha Aitouarab

Job Title: Field Care Supervisor Joined: 2013

Saliha has worked in the care industry as a care assistant for many years with Caremark Harrow and with another company previously. Her dedication and commitment to caring for customers earned her the natural progression into becoming a Field Care Supervisor

Uma

Uma Patel

Job Title: Field Care Supervisor Joined: 2014

Uma joined us as a care assistant many years ago and her ongoing dedication and commitment to caring for her customers has earned her the natural promotion to Field Care Supervisor.

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