Fir Tree House, Old Horsham Road, Beare Green, Dorking RH5 4QU
Assist Home Care specialise in care at home packages for older and vulnerable people, helping them to remain comfortable and independent in their own homes.
The provider values its community reputation, taking pride in a quality and reliable service.
Service users and any loved ones involved are kept up-to-date with developments, with carers understanding the need for requirements to be regularly assessed in order to maintain a service suitable for individual circumstance.
Professionals respect the objectives of care regulators and the personalisation agenda.
Owner : Assist Care Ltd
Person in charge: Christine Hill (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 105
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Assist Home Care (was Carewatch East Surrey): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7 (maximum of 10) for Assist Home Care (was Carewatch East Surrey) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Assist Home Care (was Carewatch East Surrey) in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Assist Home Care (was Carewatch East Surrey) is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Assist Home Care (was Carewatch East Surrey) is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Assist Home Care (was Carewatch East Surrey) has a Review Score of 7 (7.000) from 1 Reviews
Review submitted from a Postal Card by J R (Granddaughter of Client) with assistance of Granddaughter of Client/Service User on Tuesday 1 May 2018. Relates to April 2018.
Nothing is ever too much trouble for all the carers. I have a sing-song with one of them. My only complaint is if a carer can't come I don't, always, get a call from the office to let me know.
How likely would you be to recommend Assist Home Care (was Carewatch East Surrey)? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Assist Home Care (was Carewatch East Surrey) to verify any information. Our terms and conditions can be viewed here. Assist Home Care (was Carewatch East Surrey) has an Enhanced Service – more info.