Complete Care West Yorkshire Ltd

Overall care has been of a good standard. The staff take the time to ensure good company whilst carrying out their tasks. Always phone if they are going to be late ensuring there are no urgent issues.

Now 12 Months into my Dad's Care myself and my extended family are very happy with the company. Great communication, responsive to any issues raised and professional. We have just had our annual review and I've waited till now to give feedback. I/we feel positive and secure towards my Dad's needs also in the care supplied by 'Complete Care'. Keep up the good work and thank you!

Carers are efficient and treat the client with kindness and dignity. Always leave bathroom clean and tidy. Communication from office is now okay, but in the past has not been perfect.

The care my mum receives is second to none. All carers show compassion and are very understanding of Mum's needs. They are always polite and treat Mum very respectfully. The biggest thing that melts our hearts as a family is that Mum love all her carers and is happy when they come. Thank you to all.

I'm delighted with the care provided to my father, I live some distance away and it is great peace of mind to know that he is being cared for on a daily basis. It's great that he has someone to talk to on a daily basis and he says that everyone is friendly and kind.

Our experience of Complete Care over the last 6 weeks of my auntie’s life was wonderful. Nothing was too much bother for them even though she was a fiercely independent 98-year-old and could be a right madam at times! She loved the interaction with them and looked forward to every visit. One of the highlights of these visits was having a cup of Horlicks made. Their visits made our life so much easier knowing she was receiving such great care. Our thanks go to each and every carer who visited and we would thoroughly recommend Complete Care to anyone.

We are delighted with the care provided for our mum. It makes such a difference and provides peace of mind knowing that Mum is receiving the best care. Any issue is dealt with promptly and efficiently. Mum loves a good gossip with carers too. Thank you so much.

My friend loves her carers and she feels very comfortable with them. They look after her so well.

Complete Care service has been like a breath of fresh air and, in these difficult times, has completely restored our faith in there being professional, caring and competent providers of care. There is no doubt that we have experienced complete care since this company took over with our mother. Previous experiences led us to believe that service providers, due to the National situation, were unable to provide a service that complied with service agreements and especially timekeeping. Complete Care gave us confidence from the outset, undertaking a thorough assessment of mother's needs and wishes and then ensuring that everything was in place. Carers have been very competent, professional, respectful, keeping family fully informed of any issues and, most of all, kind to mother. We cannot recommend Complete Care highly enough.

A huge thank you!

Found staff friendly and very helpful, always have time to chat with my friend on the occasions I have been there.

Staff are always friendly and attentive to Mum's needs. She isn't an easy person to look after but they do it with a smile! We get regular contact when there are any concerns and they are quick to respond to her needs.

I have been a service user with complete care for 18 months now. During that time I have found the staff to be reliable and courteous, they have maintained and promoted my independence at all times. I look forward to their visits and long may this continue. Thank you for making a positive difference in our lives and enabling us to live in our homes each day, to everyone seen and unseen you all matter.

Reliable, friendly and great staff who look after the needs of an ageing parent. The quality of care is excellent and we are very happy with the service that we get. The new companion calls are helping to overcome the loneliness.

We have been delighted with my mum's care. My mum cannot speak more highly of her carers. They are perfect in every way and, although she was very reluctant to have carers at the beginning, she now looks forward to each visit. They are always professional and communication is great. We are confident my mum is being well looked after. Thank you.

The company has provided care for my wife for the last ten years. There have been problems over time, as you would expect, but I can highly recommend the company to anybody looking for care for family members.

My mum is happy with the care she is getting. She tries to do certain things herself, so at times, she may say she doesn't need anything doing. We, as a family are happy with how everything is going and thank you for the help.

Really friendly staff - all good at what they do. Always make sure everything possible is done before they go and I'm safe.

Complete Care has been providing services to our mum for a while now and I have to say their service is first-class, the carer has been well briefed on our mum's situation and is very attentive, also we have had contact with the Complete Care management who have been great and being really supportive.

Dad is a service user, I have found using Complete Care I don’t have to worry Dad's needs are not met every day. They make what was a hard decision to get carers in very pleasant and rewarding for Dad. I find the carers very helpful and very caring about doing their job (not to mention that they always go out laughing) some carers go above and beyond their role, from simple tasks to the hard ones. I would highly recommend Complete Care to anyone making the decision to get care for their family members.