Complete Care West Yorkshire Ltd
Somerset House, Sandal Castle Centre, Asdale Road,
Wakefield
WF2 7JE
We cannot recommend Complete Care highly enough
Anne L (Daughter of Client)
your company should be called the four C's - caring, compassionate, continuity and communicative
Sharon K (Daughter of Client)
I can’t praise Complete Care enough, the service they provide for my father is exceptional
Sonia G (Daughter of Client)
We offer our care services at a consistent rate, and there are no additional fees for weekends or bank holidays. However, all agreed-upon care services are subject to charges. It's important to note that cancelled care calls are still chargeable, as our team of care professionals are paid for every scheduled visit.
Should you wish to terminate the contract, we kindly ask for a two-week notice period to arrange for the smooth discontinuation of services.
We appreciate your understanding of these terms and thank you for placing your trust in our care team.
These prices are only a guideline, please contact Complete Care West Yorkshire Ltd to find out the exact price for your requirements.
Complete Care West Yorkshire Ltd has a Review Score of 9.9 (9.861) out of 10, based on 97 reviews in the last 2 years.
Over all time Complete Care West Yorkshire Ltd has 169 reviews.
5.0 out of 5
Thank you for taking the time to leave us your feedback. We are delighted that you are happy with the service and our care team, they work hard to ensure the care they provide to your mother-in-law is to the highest standard. We are particularly pleased that you are informed at all times of any changes and are kept up to date. We look forward to continuing our care and support to your mother-in-law and will do our utmost to help. Kind regards.
5.0 out of 5
Thank you so much for leaving such a positive review. It is very much appreciated and our care team will be delighted with your feedback. We are delighted to be able to make such a positive difference in our local community. Our team work very hard to provide the highest quality of care and support, we truly are very proud of what we have achieved as a team. Kindest regards.
4.0 out of 5
Thank you for taking the time to leave us your feedback, it is very much appreciated. We are delighted that you are happy with the care your husband receives and the care team, they work hard to provide a quality, person-centred service. We look forward to continuing the care and support we give your husband. Kind regards
5.0 out of 5
Thank you very much for taking the time to leave feedback. We are delighted that you are happy with the service and the care team. Kind regards.
5.0 out of 5
Thank you very much for taking the time to leave your feedback, we really appreciate it. Our team work hard to make a positive difference, providing person-centred care and support. We look forward to continuing our services. Kind regards.
5.0 out of 5
Thank you for taking the time to leave us such a wonderful review of our team. We are delighted to be of service, providing person-centred care and support to your auntie whom the team are very fond of. It is great to hear that your auntie enjoys their company and looks forward to the visits.
We look forward to continuing our service and will always try to help where we can. Once again, thank you for your feedback. Kind regards.
5.0 out of 5
Thank you very much for taking the time to leave your feedback, we really appreciate your feedback. Our team work hard to make a positive difference providing care and support. It is great to hear that the team are looking after you as well as your wife. We look forward to continuing our services and will always help where we can. Kind regards
5.0 out of 5
Thank you for taking the time to leave a review. It is great to know that you think so highly of our team. We are very lucky to have such a wonderful team, who are passionate about care and making a positive difference. It is our absolute pleasure to provide care and support to your mum. We look forward to being of service and will do everything we can to help. Kind regards Complete Care West Yorkshire Ltd team.
5.0 out of 5
Thank you very much for such wonderful feedback. The team enjoy supporting your mum and look forward to the visits. We have provided care and support to your mum for several years now. In that time the team have built up a good relationship which has helped us deliver the quality, person centred care needed. I can honestly say it is our pleasure, to be able to help your mum. We look forward to continuing our service and value your custom.
5.0 out of 5
I would like to start by thanking you for your heartfelt, lovely comments that you have left us. The team who visit your mother are delighted that they are able to help and make such a positive difference.
Quality, person-centred care is our focus to ensure that your mother receives the very best of care and support when needed.
We are delighted that the service works for you and your mother, it really means a lot when we receive such positive feedback, especially when you use the word 'exceptional'.
We are very fortunate to meet, care and support such lovely people and look forward to being of continued service, we are always here if you need us.
4.0 out of 5
Thank you very much for taking the time to write us a positive review. We are delighted that you are happy with the service and especially the team who provides your care. Our team work extremely hard to ensure the care given is of the highest standard. We look forward to continuing our care and support and really value your custom.
5.0 out of 5
Thank you so much for taking the time to write our team and the company such a glowing report about the service your mother received. I can assure you it was our pleasure and a privilege to provide care and support to your mother at a time when she needed it most. I am delighted that you hold our care team in such high esteem. We are very fortunate at Complete Care West Yorkshire to have such a loyal, caring and dedicated team of care workers. They really love doing what they do and work hard to provide the very best of care. I am pleased that we have made such a positive difference. Once again thank you very much for your lovely, kind words, I will be sure to share your comments with the care team (angels).
3.0 out of 5
Thank you for taking the time to leave your review, it really helps us to improve our service. I am pleased that the team are providing a caring service which meets your mother's needs.
One of my team will be in touch to see how we can improve further, as we always strive to give the very best of care. Once again thank you for the positive comments.
4.0 out of 5
Thank you for the positive feedback. We are delighted that you are happy with the service and the care team. We will ensure your comments are passed on to the relevant team.
5.0 out of 5
Thank you very much for the positive feedback given. We are delighted that you are happy with the care and support your husband receives. Our team work hard to provide a quality service and are passionate about making a positive difference. I know the care staff have built up a good professional relationship and know your husband well.
We look forward to continuing our care and support for your husband. Once again, thank you!
5.0 out of 5
We appreciate your feedback and are delighted that you find our service professional and reliable. Our team are committed to ensuring the service is of the highest standard and delivered in a person centred way. Our mission is to make a positive difference. From your comments and scoring of our company, it is clear we are delivering on our promise and meeting your expectations. Thank you once again for the lovely feedback, we will pass this on to our team.
5.0 out of 5
We really appreciate you taking the time to complete the satisfaction survey and cannot thank you enough for the fantastic comments. Our team work hard to provide a quality, person centred support. Making a positive difference is something we are all passionate about, so I am delighted that you would recommend us to other people. We really value your custom and look forward to continuing our support for your relative. Once again, thank you for the lovely comments, I will be sure to share these with my team, who will be really pleased.
5.0 out of 5
Thank you very much for your feedback, it is much appreciated. Our team work hard to ensure we make a positive difference, providing person centred care, so we are delighted that our service has given you the confidence in us to provide this support. We really value your custom and look forward to continuing our support for you and your husband. Kind regards
5.0 out of 5
Thank you very much for the positive feedback. We are delighted that you are happy with the care you receive and the team that deliver it. Complete Care work hard to make a positive difference and it is reassuring to know that we are doing just that. We value your custom and look forward to continuing our care and support for you. Kind regards
5.0 out of 5
Thank you very much for the feedback. Myself and the team appreciate the positive review and I will ensure that they are made aware how happy you are with the service.
We value your custom and look forward to providing support and assistance where needed.
The Review Score of 9.9 (9.861) out of 10 for Complete Care West Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Complete Care West Yorkshire Ltd is based on 97 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
The company is privately owned and managed by myself, Sara Booth. I have over 25 yrs of experience in both the private and public sectors.
I have studied throughout my career and have built up a wealth of knowledge, experience and skills within the social care and management sectors. I have achieved:
- Level 4 Registered Managers Award
- HE Certificate in The Management of Health and Social Care Organisations
- PTLLS qualification enables her to train and develop staff both internally and externally.
- Post Graduate In HR Learning and Development
- Achieved level 7 Master’s Degree qualification in Human Resource Management & Development.
I am passionate about social care, actively pursuing learning and development opportunities to improve the quality of care and service for those within the community. My focus has not changed since I began my career in care.
'My passion has always been to help others, I am incredibly privileged that my role enables me to make a positive difference'
I have worked in the social care sector for numerous years and I am dedicated to making a difference. My role within Complete Care is to provide our customers with up-to-date financial information. I work alongside Sara running the business and looking at opportunities to improve and develop our service.
I am the lead person and solely responsible for the company's Electronic Call Monitoring (ECM) data that we provide to both local authorities, Wakefield and Kirklees. I also audit the systems we have in place to ensure our customers receive the right level of care.
I hold qualifications in;
Level 3 IT
NVQ 3 Business and Administration
NVQ Level 3 in Leadership and Management
PTLLS qualification
Wayne works in partnership with others to identify innovative ideas to improve or develop the service we offer to our customers
'My focus is on how we can utilise technology to improve the service we offer our customers, ensuring our team have the right tools to deliver quality, person-centred care'
I joined the Complete Care team in 2016 as a Care Coordinator. I wanted the opportunity to further my knowledge and skills as I am passionate about social care. In 2022 I was promoted to the role of Care Manager for the company.
I am committed to delivering quality, person-centred care, my focus is always on how we can improve the service. I ensure my entire team have high standards of quality care, by supporting them out in the community as well as in the office. I work hard to ensure staff and customer's needs are met through careful monitoring and supervision.
I understand the importance of continuous learning and development and share the same values as the company. As a result of my commitment to learning, I am currently working towards my level 5 qualification in Health and Social Care.
My passion is helping people and I am fortunate to have a fantastic team to help me provide such a great service, vital to our local community.
I joined the company in 2018 as a Community Care Worker, this was my first care position and I absolutely loved this role.
In 2019 I progressed to Buddy and then Team Leader in 2020. My current role is now Care Coordinator, overseeing the work of the Senior Team Leader and Team Leaders.
I am passionate about helping others in my local community and feel my role allows me to make a positive difference.
I love how rewarding working in social care is whilst working with a team of like-minded individuals, who are equally committed and share the same vision and values of the company.
I have always worked in care and began my career as a community care worker. After a short while I was promoted to Care Coordinator, this was a role I thoroughly enjoyed as I could ensure that the people i supported out in the community received the best possible care. I was responsible for managing and leading a team of twenty staff. It was during this time that I achieved my level 4 in Health and Social Care.
After Complete Care won the tender for Kirklees I was part of a team that transferred across to the company in 2011. I was the Kirklees Coordinator for Mirfield and then Denby Dale. Since joining Complete Care in 2011 I have been a finalist in the Care Awards no less than three times and even won the Regional Award for care coordinator in 2015. I loved my role as Coordinator but was attracted to the role of trainer and manual handling facilitator within the company. Complete Care identified my skills as a trainer, which led me to complete a training qualification in manual handling. I am now the sole trainer for Complete Care using my experience and knowledge to train others.
'This year I have been nominated for the Care Trainer Award 2019, i am excited to be part of an amazing team that inspires and values passion'
I joined the team as a Community Care Worker back in 2018. I had never done care before but immediately fell in love with my role. I love helping others and get a great sense of pride knowing I have made a difference. As a result of my passion, I was made 'Buddy' and then went on to become a senior team leader.
I am currently working towards my NVQ 3 in Health and Social Care. I have built a wealth of experience and focused on developing my skills further.
I love what I do and cannot imagine doing anything else.
I enjoy helping others which is why I chose to work in social care. Since joining the team, I have built up my confidence to progress from 'buddy' to Team Leader. Helping new starters that are new to care is a great experience, I love to tell people how rewarding it is to work in social care and show them how we make a positive difference.
I am currently studying for my NVQ level 3 in Health and Social Care
Hannah Hewson is the dedicated Admin Assistant at Complete Care West Yorkshire, where she plays a crucial role in ensuring the smooth operation of the organisation. With her exceptional company skills and attention to detail, Hannah supports various administrative tasks that contribute to the overall efficiency of the team.
Her friendly and approachable nature makes her a valuable point of contact for both colleagues and clients alike. Committed to fostering a positive work environment, Hannah's contributions help to uphold the high standards of care and service that Complete Care West Yorkshire is known for.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Complete Care West Yorkshire Ltd to verify any information. View our terms and conditions. Complete Care West Yorkshire Ltd has an Enhanced Service - more info.
