Home Instead Senior Care (Oldham & Saddleworth)

113-115 High Street, Uppermill, Oldham OL3 6BD

Home Instead Senior Care (Oldham & Saddleworth)
Home Instead Senior Care (Oldham & Saddleworth)
Home Instead Senior Care (Oldham & Saddleworth)

Home Instead Senior Care (Oldham & Saddleworth) has built up a good community reputation through a service that is friendly, versatile and professional. All carers are qualified to carry out personalised provision, helping older and vulnerable adults to live dignified and comfortable lives in their own homes.

Home Instead take a friendly approach towards family and loved ones and consults regularly with related health services and authorities in order to make sure client well-being is protected over the long-term.

Group : Home Instead Senior Care

Person in charge: Mick Sheehan (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Risk Assessments in the Home

Care Offered: Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Oldham & Saddleworth): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Home Instead Senior Care (Oldham & Saddleworth) has a Review Score of 9.9 (9.935)

The Review Score of 9.9 (maximum of 10) for Home Instead Senior Care (Oldham & Saddleworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Oldham & Saddleworth) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.935 for Home Instead Senior Care (Oldham & Saddleworth) is calculated as follows: ( (102 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Home Instead Senior Care (Oldham & Saddleworth) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Oldham & Saddleworth)?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Oldham & Saddleworth)

  • Daughter of Client/Service User
    8
  • Son of Client/Service User
    5
  • Client / Service User
    2
  • Nephew of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

I don't know where to start in praising Home Instead. There have been so many situations over the past months that without their professionalism, care, attention to detail, warmth and common sense everything would have gone pear-shaped.

The carers and back office staff are all lovely and their reactivity and adaptability have been admirable, all the while remaining focused on the welfare of my mum, but also on the rest of the family and our circumstances.

Thank you so much!

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mick Sheehan, Managing Director at Home Instead Senior Care (Oldham & Saddleworth) responded to this review on 02 Nov 2017:

Thank you Katie for you kind words and for choosing Home Instead Senior Care to help support you and your Mum :-)

Home Instead Senior Care (Oldham & Saddleworth) are both efficient and well organised as well as being sensitive to each individual needs. They are understanding, caring and kind and my sister and I felt that our brother was well looked after and secure in his own home. We would particularly like to commend the management who met with us and organised everything.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Excellent team at Home Instead Senior Care (Oldham & Saddleworth), very professional service. Very easy to arrange support with no fuss and minimum paperwork to complete. Julie on time every day and a great help in every way. Thank you Home Instead Senior Care (Oldham & Saddleworth).

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum was very pleased with the standard of care she received. The family were also very happy with the services that the designated carer provided to Mum. Following a small price rise and to the disappointment of the family, Mum decided that she had other priorities to spend her money on.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have been receiving care from Home Instead for just over three months. The service I am receiving is the best I have ever experienced. My carers are not only very professional and capable, they are like my friends too. Every day, it's like a friend dropping in, always ready to help and listen, nothing is too much trouble. They have made a big difference to my life. It's the same when I contact the office, they are just so helpful whatever I need. I never knew such fantastic care was available, they really are the best in my opinion. Thank you so much!

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This was my first contact with a care provider and I have nothing but praise for the professional and caring manner in which they looked after my father and reassured my mother that she was doing the right thing in seeking help. From the first contact with Home Instead right through to the transfer of my father into permanent residential care the staff were as considerate as we could have wished. We had to make changes to arrangements, often at the last minute, to cope with hospital visits and respite breaks and nothing was too much trouble. At the end of the day the key relationship was that between the individual carer and my father and, although naming individuals are avoided in these reviews, I just hope that she reads this and recognises the description of herself - friendly, caring, professional, knowledgeable and with the knack of "jollying along" my father to ensure that he remained safe, well and lovingly cared for. It has been a pleasure writing this review.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care provided by the staff enabled my mother to retain a degree of independence in her flat for about a year. This was significant not only in providing for her domestic needs - getting her up, washed, dressed and fed - but also in providing a genuinely caring relationship which never felt like it was merely that of client and provider. This was true of all of the staff involved on a day to day basis. The genuine concern of the management for my mother was also noteworthy and occasional unsolicited calls were a welcome indication that it mattered personally that she was being looked after. In hindsight, we were fortunate in alighting on Home Instead as the first agency who could meet her needs at short notice and although others pointed to cheaper agencies they have proved that the adage "you get what you pay for" is in this instance, a sound one. I would not hesitate to recommend them to others.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead took great care matching the caregivers to my mum's needs and personality.
She considers the caregivers to be good friends. The rest of the family felt the same way.
All members of the family were kept informed about any issues relating to mum.
The very professional and dependable care provided by the Home Instead caregivers has enabled mum to remain in her own home for much longer than we thought possible.
Thank you to all involved in looking after our mum.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My experience with Home Instead was very professional and extremely caring. They went way above my expectations and made my mother very comfortable, I had to extend the visits to my mother twice a day, everything was so easy and not a problem, I was so comfortable knowing she was in good hands, especially when I lived abroad. The management emailed me at least twice a week to give me an update, and my mother loved her carer who was perfect for her personality.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I chose Home Instead, Oldham & Saddleworth to care for mum after reading reviews on the company. From the initial contact to assess the care required, through to mums end of life palliative care, the service was of the highest professional standard.
Mum had regular caregivers, essential as she suffered from dementia each bringing something different in terms of personality, humour and friendship along with a genuinely caring approach ensuring mums dignity at all times.
In addition, the care managers and office based staff were always prompt and efficient in dealing with requests. The whole team worked positively alongside other health care professionals to ensure the best possible end of life care for mum. Many thanks for making it possible to keep mum at home until the end, just as she and we wished.
For anyone with the decision to make between 'home care' and 'care home,' it is possible to choose 'home care' and have total peace of mind with support from the team at Home Instead.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service that Dad received was of a good standard and the carers were dependable and reliable. Every effort was made to ensure that the care was adapted to the individual's needs as necessary, and that the carers were people that Dad got along with and liked.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead supported my Mum for a number of years, having a core team of carers who knew Mum well was always reassuring both to her and her family. I was impressed by the genuine care provided, particularly the caregivers' focus on maintaining Mum's dignity at all times which was so important to her.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home instead provided care to my mum between September 2015 and March 2016 until she went into a nursing home. The care they provided was excellent.From the initial meeting with the Manager,who clearly understood the type of care we wanted for mum (who had advancing dementia) we were reassured that this was a company who provided quality care. The carers were kept to the same ones so that my mum was able to develop a relationship with them and felt safe and secure. From previous experience,other agencies do not go to this effort and send a variety of different carers in with different levels of skills -in short,they were awful. Although Home instead were more expensive,we knew this was because of the quality of care they provided and in my opinion they were more than worth this extra cost. The carers who visited my mum were fantastic and were kind and caring people,obviously in the right job. I believed they genuinely cared about Mum's welfare.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Home Instead team provided exceptional service to my mother. They provided not only basic care, but a level of companionship and friendship which went well beyond the call of duty. Each member of the team was exceptional and I thank them for their wonderful service. I wouldn't hesitate to recommend Home Instead.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the first telephone call to the last i was and remain impressed by everything about this firm. Re-assured by the spotless smart offices and the friendliness and courtesy of the staff we met, outline arrangements were quickly agreed. I was given the confidence to return home to live alone (following my accident) under the care of Home Instead. It was clear that my problems were fully understood and everything possible was done to teach me how to cope with them and avoid any unnecessary pain. Adjustments to furniture and lay-out were made with skill, judgement and experience and any requests by me were met with courtesy and efficiency. Should the need for help arise again in the future i see no reason whatever to seek it elsewhere.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We found Home Instead Saddleworth to be an extremely professional, caring and reliable organisation at all levels.
The office staff ensured that all contact that we had with them was actioned, calls were always returned and we felt that we had got some one that would never let us down and make every effort for us all.
The carers were all extremely good. They were prepared to deal with any situation, major or minor, with good humour, while ensure my father-in-law's dignity, privacy and safety at all times.
While they are not cheap, Home Instead Saddleworth deliver a high quality service and we are very grateful for their care.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead provided support and companionship to mum to enable her to live at home, in familiar surrounding where she was happiest. The carers were wonderful with mum and build a really positive relationship with her. Using Home Instead was definitely the right decision for mum and for me knowing mum was well cared for and supported.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

An excellent, caring service. Management and care staff were superb. Service provided was far in excess of that expected.

How likely would you be to recommend Home Instead Senior Care (Oldham & Saddleworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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