Home Instead (Oldham & Saddleworth)

113-115 High Street, Uppermill, Oldham OL3 6BD
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10 84 Reviews
  • Home Instead (Oldham & Saddleworth), Oldham
Home Instead (Oldham & Saddleworth) has built up a good community reputation through a service that is friendly, versatile and professional. All carers are qualified to carry out personalised provision, helping older and vulnerable adults to live dignified and comfortable lives in their own homes.

Home Instead take a friendly approach towards family and loved ones and consults regularly with related health services and authorities in order to make sure client well-being is protected over the long-term.
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Care Provided by Home Instead (Oldham & Saddleworth)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Mick Sheehan (Managing Director)

Home Instead (Oldham & Saddleworth) Reviews (84)

10

Home Instead (Oldham & Saddleworth) has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years.
Over all time Home Instead (Oldham & Saddleworth) has 84 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Oldham & Saddleworth)
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Total of 84, showing 41-60
Review from M P (Daughter of Client) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Home Instead and especially the carer they provide for my father highly enough. He has Alzheimer's and his condition has deteriorated considerably during the last 12 months. They have been supportive, considerate, flexible, utterly reliable and always understanding, at times going out
of their way to help both my father and myself as I live some distance away. As a company, they were highly recommended to me and they have more than lived up to this.
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Review from J M (Client) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first experience with Home Instead occurred when I broke my wrist as a result of a car accident. I required help in the shower each day of four weeks. From my first enquiry, I received excellent attention for my needs and a full explanation of the way the system works for individual needs. My daily
carer was a great help and encouraged my ability to cope with the situation. She was bright and cheery each morning and got on very well. I enjoyed her company. She was very professional and I can recommend Home Instead as I intend to use the services again if necessary.
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Review from Pamela Y (Daughter of Client) published on 30 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really good team look after my mum. They listen to her, encourage her and chat to her and cheer her up. And still get all the work done. The managers have always been sympathetic when we have needed extra help.
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Review from Emma H (Granddaughter of Client) published on 29 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful service that has helped my Nanna and our family hugely. The carers are very friendly and approachable and the management is brilliant. They are quick to respond with any problem and have put our minds at rest knowing my Nanna is in good hands.
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Review from Lis C (Daughter of Client) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, compassionate, sensitive, reliable and professional service from all staff involved so far. We have only had care in place for a month but despite the challenging needs of both parents, my family have felt very reassured by the input of Home Instead staff. All are very skilled. We receive
contact immediately if the staff have any concerns. Communication is key to this type of care and it has been excellent. Staff providing the direct care were very experienced, and we feel we can have helpful and open conversations with them. They pick up on lots of important issues and are keen to address these.
They have made helpful suggestions, are keen to understand the needs of the clients and their family, recognising that these are not necessarily the same.
More than happy so far, and wholeheartedly recommend them.
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Review from Duncan M (Son of Client) published on 18 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can I please pass on our heartfelt thanks to all the carers that have looked after my Dad over the past few years.
The Caregivers were excellent and their attention to detail and friendship to my Dad helped him to stay at home as long was feasibly possible.
You have been great to deal with and always
considerate to my support requests and I thank you for this.
Oh, and my Thanks to the office staff who have always been very helpful and have been great.
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Review from Marie G (Daughter of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had care increasing from 1 hour a day to 3 hrs a day. An amazing service by a professional team. Mum loved them. They gave wonderful support to her in every way - nothing was too much trouble. Dignity and respect always. Reliable and trustworthy. Our family owes them such gratitude.
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Review from Alfred V (Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints whatsoever.
As soon as she comes through the door these are some of the things we get up to - washing, ironing, shopping etc.
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Review from Helen B (Daughter of Client) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Home Instead, their carers and managers. From day one they have been efficient and accommodating. I have always felt that Mum was in safe hands. Her carers quickly formed a positive relationship with her and she thoroughly enjoyed their visits and trusted them. Carers and
managers always went the extra mile to look after her. The communication was also excellent and I was always informed promptly of issues arising. I would thoroughly recommend this service to anyone.
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Review from J L W (Daughter of Client) published on 12 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we are so grateful for the care my Mum and Dad receive. It makes a huge difference to their lives, and that makes a difference to mine, as you can imagine!


Our Carers brighten their days no end. We really do have the best care team, not just for the basics, but for more besides. They

both do the 'above and beyond stuff' whether that is sorting dangly ear-rings for Mum or baking a cheese and onion pie for them both (Dad has not stopped talking about this!!).


And lastly, thanks, of course, go to all of the Team. You are an extremely professional group to deal with, but with a sound understanding of the problems your clients and their families face each day, and this is reflected in the manner of the team as a whole.


I just thought that I'd let you know this!

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Review from Paula S (Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I count all the carers I have had as friends and am pleased to welcome them into my house they are always cheerful and brighten the mood as we have fun chats and often encouragement from them to a more positive view on live when I'm down in the dumps. They also fulfil many tasks I ask within reason
be it washing me personally or changing my bed or whatever. I am always sorry when the hour is over.
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Review from Patricia O (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleasant, helpful and caring.
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Review from Doreen B (Client) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say? You are certainly covering a lot of essential ground with regard to the special requirements of the elderly and their individual care. Your well trained lovely carers help us through the day - always bright, caring and compassionate and ready to help - whatever - what a blessing! I like
one carers visits which I think are very necessary. I cannot give any single act of care - there are so many - lets put it under one umbrella - LOVE!! Bless you. What would we do without you?
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Review from Hazel M (Daughter of Client) published on 28 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care delivered by Home Instead is exceptional. The same carer calls most days which I have found to be invaluable as they get to know the client and therefore are better able to give the appropriate care.
The carers call at the same time each day, a very important part of the daily routine for
my mum and dad who both have dementia.
What may seem at first to be expensive is actually good value for money when compared to the care services given by the other companies I have used.
If only all care companies delivered this level of care!
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Review from Joan M (Client) published on 24 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead has given me really good care and service. My carers are lovely, treat me with great dignity, and very professional. The office staff are lovely to deal with, and do a great job organising my care. They are a brilliant company.
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Review from Stephen M (Son of Client) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided in-home carers for my 97-year-old father following the death of his wife. My father had several medical problems, but mainly dementia and mobility caused most concern.
We had experience of social service carers and also carers from a rival paid care service, but our experience
with Home Instead showed how poor the previous carers actually were!
The Home Instead care providers were very professional, always on time, and stayed for the agreed time per visit. All the carers provided by Home Instead were popular with my father, and one carer went far and beyond what was expected!
We would definitely recommend Home Instead to anyone who needs the BEST in home care.
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Review from Jean M (Client) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first came home from hospital I didn't know what was going on. The staff were really marvellous with me. Nothing was too much trouble, they were well mannered, treated my home with respect and couldn't do enough for me. I lost a few days and couldn't remember things and the girls took it slow
to put the pieces of the jigsaw together for me. I'm so happy with the girls, I feel they are like family. No one could have treated my home, family and myself with as much respect as these girls have.
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Review from Joan C (Daughter of Client) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the standard of care provided by Home Instead. All caregivers and staff have been lovely, very helpful and understanding. Nothing has been too much trouble and they have also been flexible.
The only problem that we have had is as my mother will require more care, so the
cost will increase and we are already finding this a bit difficult to manage with the cost of the services provided.
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Review from S N (Daughter of Client) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Home Instead without reservation. The care manager listened to our needs and concerns in order to offer us the most appropriate service and the care workers were kind, compassionate and cheerful - just what mum needed after a traumatic accident. A professional organisation with client
care at its heart.
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Review from Diane D (Daughter of Client) published on 26 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The consistency of care has been amazing, you don’t realise how well they do everything until you have experience of other organisations. I believe it’s the management systems in place which ensure the workers are able to get on and do the job they are employed for. Mum didn’t want carers but it was
so nice to read what she got up to when we didn’t go. Apologies to the lovely carers for always being referred to as the cleaner, it was the only way she would let them in initially.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Oldham & Saddleworth) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Oldham & Saddleworth) is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Oldham & Saddleworth) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (17)

Meet the Team (0)

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