Premier Community - Nottinghamshire

The Premier Care Team provided outstanding care for my mum over the past five months. The carers became more than just carers, they were my mum's friendship support network. With myself and all of her family living overseas, this afforded us a tremendous amount of comfort. My mum spoke fondly of all of her carers. If anyone were considering care for a loved one, I would absolutely have no hesitation in recommending PREMIER CARE!

Thanks you again for everything you did for my mum during this past year. During this very emotionally challenging time you affording my family a tremendous amount of comfort knowing how well they were cared for.

Review went well, carers are good, service is excellent. Issues with AM and PM time slots hopefully will get sorted.

The review was performed in a friendly and efficient manager, at a pace suitable for Mum, who played an active part in it. It was a good opportunity to reflect on what was going well and clarify a few of our expectations and requirements. We were then able to update the outcomes, as the ones from the initial visit had been achieved.

The carers are always polite and compassionate, and always make my husband feel good.

I would just like to say how pleased I am with my care and how grateful I am to the carers who attend my calls. They go above and beyond for me, and Premier Care should be very proud of themselves to have a marvellous and extremely good team of carers.

The care that Penny has is above what we expected. A pleasant, warm reception all of the time. We are asked before they go if there's anything else that they can do for us. We look forward to the visits and feel comfortable in their company.

I feel as well as Ann that the service is working well, the carers are supportive and make Ann feel safe. It gives myself and Ann's son Martin comfort that the service is working well.

Service provided is friendly, helpful and on time, carers provide a laugh to brighten up my day.

I am really happy with the care that my mother gets. My mother is really happy with the carers and what they do for her.

Carers are absolutely marvellous. Superb the people who arrange all runs need a bit more knowledge to fit carers to runs but as a whole the service is great.

All the carers have been very polite and caring. Always asking if there is anything else that they can do.

Until recently everything ok but since new manager took over from different area the service has got worse, with no regard for clients' needs or wishes. It is like you are trying to get rid of us.

Only problem is that my mum needs 2 carers per visit and the morning call is too late

Since I've had Premier Community from 19th June 2024. I've had satisfactory and brilliant work from the carers. Everything that I've ticked below in the box, no complaints, very happy.

They are very caring and go above and beyond.

We've had Premier a few months now and I've seen such a change in my mum, she's looking much better and I know she's happier. Every single carer is beyond kind and helpful, the communication is excellent. My mind is now at rest knowing she is safe and cared for. I feel as though I have my mum back now. I would highly recommend Premier to anyone needing care for their loved ones.

After 3 months of carers that had no compassion or respect for my father, Premier Community were recommended to me and thank goodness for that. From day one the carers have been compassionate and respectful with a clear understanding of client's needs. They are also very supportive of other family members. A friendly and very professional service which has resulted in close family feeling less isolated and alone. They keep me informed of what's happening and I trust them all. We could not have wished for better carers or a better service.

The carers went far and beyond their kindness care commitment and professionalism was outstanding and always was consistent in their care. Unfortunately we lost our dad on New Year’s Eve so no longer need their services but we will be forever grateful for the service they provided.

Overall the carers are respectful and I wouldn't want to be without them. I am happy with the service and feel supported by management if I have to contact the office. I enjoy the visits and like to have a laugh with my carers.

Accepting the need for outside help is a big step but everyone we have been in contact with so far has been kind, caring and professional.