Premier Community - Nottinghamshire

I would reccomend Premier Care to friends and family as a care provider.

Carers ranged from good to excellent caring for dad as if he were their own relative. Calls were never missed although times allowed for the work they had to do were tight. In view of the Covid situation, I appreciate that the company are trying to cover as many calls as they can as care packages are hard to come by. This seems to be an industry-wide problem and not specifically for this company,

Overall staff were approachable, professional and friendly and I would recommend their services. We couldn't have kept dad at home as long as we did without their help.

The care staff immediately responded to our worries and put our minds at ease with reassurance. And they stuck to their word.

They also help mum care for her dog.

The staff and manager have given us lots of time to share our thoughts, struggles and other emotions and have always offered comforting words as we adapt to the changes with mum. I’m so pleased Premier Care was available to us. It’s the best thing that happened to my mum since her diagnosis.

Thank you all so much!

My mother had Premier Care for well over 5 years. She was always satisfied with her care plan ranging from good to excellent to well beyond what is expected of a carer to do. On my mum's 100th birthday she was overwhelmed with kindness from carers calling in with gifts of cakes, chocolates, and other small gifts. My mum passed away in February this year 2022. I would like to take this golden opportunity to thank all carers who looked after my mum over the years. I would like to thank the two carers who found my mum, not an easy thing to do to phone someone to tell them their mother had passed away, They did it with dignity and compassion. Two other carers excelled that day, even on their day off they rushed to my aid to sit with my mum while my wife and I could make phone calls. Also, they relieved the other carers so they could carry on with their work. These two carers even took time off work to accompany me in the Chapel of Rest to fulfill my mum's final wishes. Thank you.

Standard of care overall is very good. Staff are polite and respectful. They pick up on times when my brother is not so well and respond accordingly. They always make sure they clean up after themselves and always ask if my brother needs anything more from them before they leave.

I honestly don’t know where we would be without Premier Community care. From the start we have always been listened to, nothing has been too much trouble. Always pointed in the right direction when we’ve needed advice/ help. The carers that look after mum, I can’t praise enough. Carers that actually care. What more can you ask for?

On the day my dad needed to go to hospital, the carer contacted myself and ensured my dad was calm and safe until I arrived at his house. They were able to tell the paramedics exactly what they noticed when visiting my dad. Keep up the good work Premier at all levels.

My whole experience with Premier Community has been outstanding from the management to the care staff. The care team who have been supporting my dad have been extremely caring, kind and patient. Some mornings my dad really struggles but the team are very reassuring and encouraging and never rushes him. My dad is treated with respect every day and they have built a lovely rapport with him. It is very reassuring knowing my dad is cared for properly and I would 100% recommend this company to anyone looking for care for their loved ones.

I was so anxious when we were told my Nan was being brought home from hospital and has been put on to a care plan, but from the first visit, this is a fantastic care company. The staff was so kind and treated my Nan with respect and dignity. They went above and beyond their job. My Nan can be hard work at times with her dementia but these ladies showed such kindness towards her and also my grandad who has been struggling to cope. I would definitely recommend this care company to anyone who is looking for their loved ones to be cared for.

The carers are so helpful, nothing is too much trouble for them. They are very good at timekeeping, always pleasant. I cannot thank them enough.

All the carers are very helpful, friendly and have time for me. Only slight complaint is my morning call is a little early at 06:30 am, would prefer at 07:30 am. Nothing is too much trouble, far better than previous company I had. Management is very nice and helpful too.

Mum really likes all the carers that visit her. Extremely satisfied with all they do for her. Thank you to you all for all your hard work.

Overall a good service which I would recommend. The staff got on well with my relative and never missed a call. When my relative was particularly ill, they cared for him as if he was their relative - it's clear they genuinely cared for him. Thank you to all your staff.

We have been impressed with the service so far. It has exceeded our expectations. Staff are friendly and helpful. No appointment has ever been missed. My wife has really benefited from their visits, and they have taken a load off me. Just what we needed.

I am very happy with the care I am getting. All the ladies are very good at their job and all are very nice and pleasant.

Premier Community care staff and management went above and beyond with the care provided for my mum during her end of life care. On all occasions mum was treated with respect, everything was explained to mum, the carers were friendly and approachable to all the family. My mum's dignity was protected and maintained throughout her care. Thank you to all involved, an excellent service provided.

Everything went very well, the girls were very friendly and did not make you uncomfortable as I never had to have help before and I did not know what to expect. So if ever I need help again, I would not be too anxious. Nothing was too much trouble whatever I asked them to do. The only problem I had was when we first arranged the help I needed, I was told that in the morning the girls would be at my home around about 08:00 which was fine for me. But all of a sudden I was told it would be 06:45 which was far too early for me, so I stopped the morning calls. But everything else was fine.

The care given by the carers ranges from excellent to very poor. Have found carers sat drinking coffee in the lounge while Mum is in bed sometimes struggling to eat. Timings have been a cause for concern, no warning given when over an hour late. Questionable hygiene - pots not washed properly which could have caused Mum to have digestive problems. Not all carers are pleasant or professional when an issue is raised.

Excellent!

Everything has been good.