Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.5 170 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - Nottinghamshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lynsey Hind (Registered Manager)

Premier Community - Nottinghamshire Reviews (170)

9.5

Premier Community - Nottinghamshire has a Review Score of 9.5 (9.518) out of 10, based on 14 reviews in the last 2 years.
Over all time Premier Community - Nottinghamshire has 170 reviews.

Overall Experience
  • 103
  • 55
  • 7
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Date Published
  • 170
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Reviewer Connection to Premier Community - Nottinghamshire
  • 59
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Total of 170, showing 41-60
Review from Sharon D (Daughter of Client) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really likes all the carers that visit her. Extremely satisfied with all they do for her. Thank you to you all for all your hard work.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a lovely review, all thanks will be passed on to the care team. We are extremely pleased you are happy with the service provided.

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Review from Irene (Daughter-in-law of Client) published on 20 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall a good service which I would recommend. The staff got on well with my relative and never missed a call. When my relative was particularly ill, they cared for him as if he was their relative - it's clear they genuinely cared for him. Thank you to all your staff.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, all thanks will be passed on to the care team we are glad you were happy with the care provided for your relative.

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Review from David (Husband of Client) published on 26 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been impressed with the service so far. It has exceeded our expectations. Staff are friendly and helpful. No appointment has ever been missed. My wife has really benefited from their visits, and they have taken a load off me. Just what we needed.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a wonderful review, all feedback will be passed on to the care team. We are glad we are exceeding your expectations and we will continue to do so.

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Review from Marlene S (Client) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I am getting. All the ladies are very good at their job and all are very nice and pleasant.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, this will be passed on to the care team. We are pleased you are happy with the service you are receiving.

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Review from Deborah P (Daughter of Client) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Community care staff and management went above and beyond with the care provided for my mum during her end of life care. On all occasions mum was treated with respect, everything was explained to mum, the carers were friendly and approachable to all the family. My mum's dignity was protected
and maintained throughout her care. Thank you to all involved, an excellent service provided.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful review, we are extremely thankful for your kind words and all thanks will be passed on to the care team.

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Review from Doris P (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything went very well, the girls were very friendly and did not make you uncomfortable as I never had to have help before and I did not know what to expect. So if ever I need help again, I would not be too anxious. Nothing was too much trouble whatever I asked them to do. The only problem I had
was when we first arranged the help I needed, I was told that in the morning the girls would be at my home around about 08:00 which was fine for me. But all of a sudden I was told it would be 06:45 which was far too early for me, so I stopped the morning calls. But everything else was fine.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we are glad you happy with Premier Community and all thanks will be passed onto the care team.

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Review from Andrew H (Son of Client) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care given by the carers ranges from excellent to very poor. Have found carers sat drinking coffee in the lounge while Mum is in bed sometimes struggling to eat. Timings have been a cause for concern, no warning given when over an hour late. Questionable hygiene - pots not washed properly which
could have caused Mum to have digestive problems. Not all carers are pleasant or professional when an issue is raised.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your review, all concerns and issues have been passed on to the Registered Manager to investigate.

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Review from Marjorie T (Client) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent!
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou for such a wonderful review, we are extremely grateful for this and continue to provide a 5* service.

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Review from M S (Client) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything has been good.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for taking the time to do a review, all thanks will be passed on to the team.

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Review from A A (Client) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff who came to me were unfailingly cheerful and friendly and kind. Levels of skill varied but were well intentioned. I did not really need personal care with washing and dressing but it was always offered. I am not sure that the office management staff were always listening on the few occasions
I had to speak to them because there were several mix-ups.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to do a review, all compliments and comments will be passed on to the Care and Management Team.

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Review from S R (Daughter of Client) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care workers brought a wealth of experience and knowledge to my mum's care. I thought she was in safe hands. She was treated with dignity and courtesy. I was impressed with how carers took note of mum's preferences and dislikes then modified care to her choice. The carers were very willing to help
and listen. Nothing was too much trouble.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for the lovely review. We are happy you are satisfied with the service provided and we have incorporated all needs and preferences for your mother.

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Review from Robert B (Son of Client) published on 10 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers my mother hard are fantastic! Don't know what we would do without them!
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your lovely review, all your thanks will be passed on to the care team. Thank you for showing your appreciation for our Premier Care staff.

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Review from Gary H (Son of Client) published on 30 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Premier Care enough for their wonderful system of support and care. They are not only 100% reliable and efficient but also all of their staff from the office to the carers carry out their jobs with such a lovely attitude that is a pleasure to see and hear. My mum and dad feel in the safest
possible hands, especially during this concerning, virus-ridden time. Bravo Premier Care. Keep it Up! Thank you.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to do such a wonderful review, your kind words are appreciated by all at Premier Care. We are so grateful yourself and your parents are feeling safe and confident with the service received, and all thanks will be passed on to the care team.

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Review from V L (Daughter of Client) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, always smiling. They always let me know if there are any issues, which gives me peace of mind. Reliable and friendly. Fantastic people doing a brilliant job.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking your time to do such a lovely review. We appreciate all your kind words, and these will be passed on to the Care Team and Manager. We are extremely glad you are happy with Premier Care.

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Review from S C (Relative of Client) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Inconsistencies in levels of competency of carers. Some are excellent, some clearly need training. Missed medications not reported according to CQC standards, even failed to call paramedics for a serious injury to the client - it was 24 hours before the next carer did this. This was never discussed
with relatives or an apology given. The client has some capacity issues but sometimes declines tasks eg meal prep. The carer does not use their initiative and offer other services eg tidy up instead but the client reports they like to sit and drink tea. One carer only has used their initiative and hoovered up in spare time.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your review, we have personally spoken to the service user regarding any issues and they are more than happy with the service they are receiving. The incident in question we believed a health professional came out to tend to the injury via request from the care team immediately. We can only apologise for the review statement and if you feel we could have done better please do not hesitate to contact us, we are always happy to help. Thank you.

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Review from V S (Wife of Client) published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say but excellent service.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we appreciate you taking the time to do this and we will continue to provide an excellent service.

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Review from Peter H (Client) assisted by family/friend published on 9 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly delighted with the service provided. Lovely people who are always punctual. Always friendly and cheerful. Very sensitive to the needs and wants, treating me with dignity and privacy. I would recommend this service to anyone. I feel relaxed and comfortable when I am in the care of these people.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we appreciate you taking the time to do this and we will continue to provide an excellent service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review from Sheila B (Wife of Client) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care given. You have a great team.
Reply from Tracey poole, Care Director at Premier Community - Nottinghamshire

Thank you for taking the time to complete the review and thank you for the lovely comments. We will pass your comments on to the team.

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Review from Tom P (Grandson of Client) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Nothing is too much trouble. Happy with everything, you could not ask for better for your family, especially when things are as difficult as they are in the current climate. Much appreciated.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a lovely review, all thanks will be passed on to the care team. We are extremely happy and grateful that you and your family are happy with the service provided.

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Review from P H (Wife of Client) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and very professional staff, always treat my husband with care and dignity.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for taking the time to do a review. We appreciate this and we are happy that you are pleased with the service your husband is receiving.

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  • Care / Support
  • Management
  • Treated with Dignity
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Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.518 for Premier Community - Nottinghamshire is calculated as follows: ( (59 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 83 Ratings = 4.518
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has an Enhanced Service - more info.