Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
Review Us
9.5 170 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.
Show Premier Community - Nottinghamshire on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - Nottinghamshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lynsey Hind (Registered Manager)

Premier Community - Nottinghamshire Reviews (170)

9.5

Premier Community - Nottinghamshire has a Review Score of 9.5 (9.518) out of 10, based on 14 reviews in the last 2 years.
Over all time Premier Community - Nottinghamshire has 170 reviews.

Overall Experience
  • 103
  • 55
  • 7
  • 3
  • 2
Date Published
  • 170
  • 6
  • 9
  • 14
  • 156
Reviewer Connection to Premier Community - Nottinghamshire
  • 59
  • 46
  • 18
  • 16
  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 170, showing 21-40
Review from Sharon G (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow wow wow what can I say all the care staff, all the office staff have been amazing in a difficult situation, they went above and beyond to help in every way possible, carers and staff in the office, my mum was lucky she had them. The care staff were amazing, kind, patient and willing to listen. Trustworthy
all of them and I knew my mum was in excellent safe hands. The lady in the office was brilliant and was so helpful bending over backwards to help and a listening ear, and gave me the support I desperately needed. From the bottom of my heart, a massive massive thank you to you all. If your looking for a care company look no further these guys are the ones you want. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne E (Goddaughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, unfortunately, suffered the bereavement of my godmother this month. Premier Community have cared for my godmother over the last 5 years and has been exceptional. Two staff members have been regular carers over the last 6 months. They have shown compassion, care and a love for the job and clients.
We could not thank them both enough.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you very much for a wonderful review, thoughts are with you and your family at this time. Thank you so much.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie W (Daughter of Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most dedicated carers I have had for my mum, are always on time and nothing is ever too much. It can be scary letting others take care of your loved ones but I remain confident knowing Premier Care are doing a perfect job of it.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou for such a wonderful review, we appreciate all your kind words and Premier Community will continue to provide an excellent service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martin G (Son of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Care Staff and Management have been excellent care providers for my father (98) and also for my mother (88) for many months 4 times a day and for a period of time night care. The personal attention from the carers cannot be faulted and they have treated my parents as friends. The support from
the care team manager has been above and beyond my original expectations in supporting me when having to deal with the NHS and Social Services care package and assessments. The care was primarily for my father but the carers kept an eye on my mother and provided her with support and advice when needed. They have kept me informed of what has been happening as I live some distance away from my parents. I could not have wished for a better care company and team. Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K L (Daughter of Client) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are just so lovely with Mum even when she needed to go into hospital and when she came home again. Can't recommend them highly enough.
It gives me peace of mind that Mum is so well cared for.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou for your wonderful review, we are extremely grateful for your kind words and will continue to provide high quality care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A G (Son of Client) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had one carer morning and evening for 6 weeks. Each one that attended to her was very friendly, caring and willing to do the little jobs that my mum required. They talked to her and treated her with respect and friendship. Can't speak too highly of people who do a thankless job on low pay.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for a lovely review; all thanks will be passed on to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T O (Granddaughter of Client) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Premier care carers who are looking after my mama are lovely - she says. They are all kind to her and don't rush her. She likes to have a little chat when they do their work for her. Very professional and helpful. My mother is getting to know everyone really well and is having Premier Care permanently
now to look after her in her own home.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, all will be passed on to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J G (Wife of Client) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that is given is a delight, the carers are so thorough in everything they do. Ie. Washing and dressing my husband, making him comfortable always with a happy disposition and nothing is too much for them, bless them all, they deserve medals.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thankyou so much for such a wonderful review. All feedback will be passed on to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R L (Daughter of Client) published on 30 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to say that the carers that come to help mum are professional with her at all times, with a lovely dose of laughter and banter where appropriate. Just because someone is elderly and has dementia does not mean that they don't like a good giggle. I do encourage the carers to have a
laugh with mum, and make her feel like she is engaged in her life. Mum can be quite awkward at times and all the carers have dealt with this perfectly. I've only had one small niggle and it was dealt with there and then and resolved.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Linda S (Daughter of Client) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was using Premier Care for over a year. During this time we have found the care given was exceptional and professional. With some carers going above and beyond their daily tasks to deliver the care needed. To ensure mum felt safe and cared for to enable her to stay in her own home.
I found the
communication between ourselves and the office staff easy and responsive. Any issues were swiftly dealt with in a professional manner.
I would reccomend Premier Care to friends and family as a care provider.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for your lovely review, we appreciate all your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol B (Daughter of Client) published on 27 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers ranged from good to excellent caring for dad as if he were their own relative. Calls were never missed although times allowed for the work they had to do were tight. In view of the Covid situation, I appreciate that the company are trying to cover as many calls as they can as care packages are
hard to come by. This seems to be an industry-wide problem and not specifically for this company,


The only real concern was timings between calls as they seem to struggle to give dad 4 hours needed for his meds between calls, so unfortunately he missed his meds at times.
Overall staff were approachable, professional and friendly and I would recommend their services. We couldn't have kept dad at home as long as we did without their help.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah C (Daughter of Client) published on 11 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from the hospital with mixed dementia.
As a family, we dreaded to think what life would be like as she adapted to her new world!
The care staff immediately responded to our worries and put our minds at ease with reassurance. And they stuck to their word.


They each show

nothing but respect and dignity towards my mum and the family. They go above and beyond all the time and keep me involved with my mum's daily care.
They also help mum care for her dog.


The staff and manager have given us lots of time to share our thoughts, struggles and other emotions and have always offered comforting words as we adapt to the changes with mum. I’m so pleased Premier Care was available to us. It’s the best thing that happened to my mum since her diagnosis.


Thank you all so much!

Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for such a wonderful heartfelt review, we cannot express how much these words mean to us and how happy you are with the help and support received. All of these kind words have been passed on to the team. Thank you!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael P (Son of Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had Premier Care for well over 5 years. She was always satisfied with her care plan ranging from good to excellent to well beyond what is expected of a carer to do. On my mum's 100th birthday she was overwhelmed with kindness from carers calling in with gifts of cakes, chocolates, and other
small gifts. My mum passed away in February this year 2022. I would like to take this golden opportunity to thank all carers who looked after my mum over the years. I would like to thank the two carers who found my mum, not an easy thing to do to phone someone to tell them their mother had passed away, They did it with dignity and compassion. Two other carers excelled that day, even on their day off they rushed to my aid to sit with my mum while my wife and I could make phone calls. Also, they relieved the other carers so they could carry on with their work. These two carers even took time off work to accompany me in the Chapel of Rest to fulfill my mum's final wishes. Thank you.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for a wonderful review, we appreciate all your kind words for the staff team and we are glad you and your mum were pleased with the care received.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H D (Sister of Client) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Standard of care overall is very good. Staff are polite and respectful. They pick up on times when my brother is not so well and respond accordingly. They always make sure they clean up after themselves and always ask if my brother needs anything more from them before they leave.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you so much for a lovely review. We are grateful you are happy with the service being provided.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jen B (Daughter of Client) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly don’t know where we would be without Premier Community care. From the start we have always been listened to, nothing has been too much trouble. Always pointed in the right direction when we’ve needed advice/ help. The carers that look after mum, I can’t praise enough. Carers that actually
care. What more can you ask for?
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful, heartfelt review. All praise will be given to the care team and we hope to continue to provide excellent service and care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona S (Daughter of Client) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has recently returned home after stays in hospital and a rehabilitation centre. He required additional support on his return, nothing has been any problem for Premier Care, quickly putting in additional care and providing support for myself when involving other services. I have been involved
with every step and kept well informed, I am very impressed with this.
On the day my dad needed to go to hospital, the carer contacted myself and ensured my dad was calm and safe until I arrived at his house. They were able to tell the paramedics exactly what they noticed when visiting my dad. Keep up the good work Premier at all levels.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

What a wonderful review! Thank you so much and we will continue to provide an excellent service. All will be passed on to the Care Team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L H (Daughter of Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My whole experience with Premier Community has been outstanding from the management to the care staff. The care team who have been supporting my dad have been extremely caring, kind and patient. Some mornings my dad really struggles but the team are very reassuring and encouraging and never rushes him.
My dad is treated with respect every day and they have built a lovely rapport with him. It is very reassuring knowing my dad is cared for properly and I would 100% recommend this company to anyone looking for care for their loved ones.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review and recommendation. We are pleased you are experiencing an excellent service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anna C (Daughter of Client) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so anxious when we were told my Nan was being brought home from hospital and has been put on to a care plan, but from the first visit, this is a fantastic care company. The staff was so kind and treated my Nan with respect and dignity. They went above and beyond their job. My Nan can be hard work
at times with her dementia but these ladies showed such kindness towards her and also my grandad who has been struggling to cope. I would definitely recommend this care company to anyone who is looking for their loved ones to be cared for.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful, heartfelt review, we are extremely pleased you are happy with the service provided. All your kind words will be passed on to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A A (Wife of Client) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are so helpful, nothing is too much trouble for them. They are very good at timekeeping, always pleasant. I cannot thank them enough.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for such a wonderful review, we are extremely pleased you are happy with the service provided by all staff at Premier Community.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra F (Client) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very helpful, friendly and have time for me. Only slight complaint is my morning call is a little early at 06:30 am, would prefer at 07:30 am. Nothing is too much trouble, far better than previous company I had. Management is very nice and helpful too.
Reply from Kara Norman, Business Quality Systems Manager at Premier Community - Nottinghamshire

Thank you for a lovely review, we appreciate all your comments and hope we continue to provide an excellent service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.518 for Premier Community - Nottinghamshire is calculated as follows: ( (59 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 83 Ratings = 4.518
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has an Enhanced Service - more info.