Premier Community - Nottinghamshire

Good.

Premier Care staff have been extremely good in all aspects of my mothers care. They have treated her with dignity, developed some very good relationships and there always seems to be a lot of joy and laughter when they are here. There have been very few instances when I have had cause to complain about an aspect of care and it has been rectified immediately.

All in all a good service with caring staff who look after dad well. He is always clean and tidy and generally enjoys the visits.

On the whole very good care, support in place. Just varies due to the different number of staff she sees.

We are not sure why in the last 6months my mother's needs are not important to them and why they are not providing the care anyone would expect for their relatives or loved ones.

The carers are very reliable. We have no reason for complaint. It is nice to know that my mother in law is looked after, especially in light of my own disabilities. Contact with carers is good too.

I am pleased with all aspects regarding my care. Thank you.

My husband has been having Premier Care since the beginning of February. We find the carers polite, friendly, tidy, caring ladies. Our only criticism is that so often they do not come when arranged. They often complain they are not given travelling time, or have extra clients pushed in, also that the distances between clients are too great. This seems management problems.

The are pleasant and caring.

I would recommend this company to friends and family.

Generally, the care that Premier gives is excellent. There are occasional moments where problems occur, which because of my auntie's dementia are only to be expected but always with a phone call from Prmier Care's office to myself or the other way round. From me to them everything is sorted. I am very happy with our client's relationship and the service they provide.

Carers very punctual.

I recently had a meeting with the operations manager expressing my concerns and highlighting several carers not to send, but they are still appearing on my rota.

Very satisfied.

Very happy with the girls who call to put my husband to bed each night.

My calls are not adequately spaced out which means I do not have a carer from 6 pm until 9 am (if they are on time), they are never late for my evening call, in fact, they get earlier.

All the staff are very friendly and do a very good job.

Could not manage on my own.

However, it would be appreciated if there was a consistency of carers to have several days to follow, instead of one carer for one-day intervals.

I look forward to them coming every day and I am happy and quite comfortable and settled for the day.