Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.5 170 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.
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Care Provided by Premier Community - Nottinghamshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - Nottinghamshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lynsey Hind (Registered Manager)

Premier Community - Nottinghamshire Reviews (170)

9.5

Premier Community - Nottinghamshire has a Review Score of 9.5 (9.518) out of 10, based on 14 reviews in the last 2 years.
Over all time Premier Community - Nottinghamshire has 170 reviews.

Overall Experience
  • 103
  • 55
  • 7
  • 3
  • 2
Date Published
  • 170
  • 5
  • 8
  • 14
  • 156
Reviewer Connection to Premier Community - Nottinghamshire
  • 59
  • 46
  • 18
  • 16
  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 170, showing 161-170
Review from K C (Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good carers (excellent). Good management.
Carers very punctual.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Client) published on 26 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The only problem I have with Premier Care is lack of consistency.
Despite several requests for regular carers who know my routines, they keep sending strangers and the whole process is undignified.
I recently had a meeting with the operations manager expressing my concerns and highlighting several
carers not to send, but they are still appearing on my rota.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I B (Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H C (Wife of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the girls who call to put my husband to bed each night.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Client) assisted by family/friend published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been having late morning calls which means I am in my night clothes longer than my day clothes.
My calls are not adequately spaced out which means I do not have a carer from 6 pm until 9 am (if they are on time), they are never late for my evening call, in fact, they get earlier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very friendly and do a very good job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P C (Client) assisted by family/friend published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very helpful and kind.
Could not manage on my own.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T F (Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I have found that all the carers have been efficient and courteous and know what is required of them.
They perform very well and I am quite happy with their performance with regard to myself.
However, it would be appreciated if there was a consistency of carers to have several days to
follow, instead of one carer for one-day intervals.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P A (Client) assisted by family/friend published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers are very helpful and considerate and put you at ease.
Nothing is too much trouble for them.
We have a lovely chat and they have become like good friends.
They are not always on time but they never let you down.
I look forward to them coming every day and I am happy and quite comfortable
and settled for the day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine C (Client) published on 31 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank, all the staff at Premier care, for such professional care and understanding. They have fulfilled all my needs. I have just moved to Clay Cross from Bolsover, and they have gone that extra mile to accommodate my care. I have quite a few hospital appointments and they have never
let me down. If anyone is looking for care in the Clay Cross area I can fully recommend them. They will do their very best to fulfill your needs. The overall standard is excellent, they have supported me with my depression, and my dignity has always been taken into consideration .
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.518 for Premier Community - Nottinghamshire is calculated as follows: ( (59 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 83 Ratings = 4.518
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has an Enhanced Service - more info.