Premier Community - Nottinghamshire

Since we began the care package with Premier Care last September, we have been very happy with the care provided for my mother in law. The service has been reliable and consistent. The carers all take the time to get to know her, to talk to her, to find out what she needs and have built up a good relationship with her. They've also been very good at communicating with us, and alerting us to any problems so that we can work out solutions in a timely fashion. Mum in law had a stroke yesterday whilst a Premier carer was with her. The carer immediately recognised what had happened, contacted the emergency services, stayed with mum till the ambulance arrived, reassuring and comforting her, and then drove to the hospital, so she could stay with her in the emergency assessment unit and resuscitation unit until we were able to get there (we live an hour's drive away). We're so grateful for the care and concern showed in this frightening situation.

Carers are polite and efficient in what they do.

My mother is happy with the care she receives.

The carers have all made me feel at ease, they are all very nice and professional. The only problem I find is that the office staff don't let me know when the girls are going to be late and don't seem to listen to the answer phone messages.

Very happy with carers and the way my husband is taken care of.

We have been using Premier Care for a little while now and have been impressed with the care and professionalism displayed by the various carers we have been assigned. Generally, they have arrived when promised, and done a good job, even though we are at a fairly remote location which is difficult to access during snowy conditions there has only been two or three days when they have not managed to make it and we have always been notified.

The care my dad receives is very good.

Myt overall view was a very caring company and 99% of staff who came were very good and caring. I would recommend to other people.

We ( my wife and I) can find no fault with the various carers as they are more like friends. We are not at all worried to give them the run of the flat. Nothing is too much trouble and friendliness is their watchword.

The care staff are very good.

Some carers are more caring than others. Mum is happy when she gets the carers she knows.

Very good, friendly carers. Very personal people and happy we service overall.

All carers I find to be good and polite and treat my Mum well. However, I find small things annoying, like bins being left full, pots left on the sink, the bed not made properly. When they can see bits on the floor, it would be nice if they could run around with hoover. These extras would help me greatly as I work full time.

I cannot praise them enough on how they look after mum.

Very pleased with the service, dad is very happy.

Excellent, the carers are angels.

The main concern with the staff seems to be an ongoing excuse for lateness to clients is a shortage of time being allowed between calls for travelling.

Happy with the service I receive.

I would recommend to friends and family as the care is brilliant.

My mother had a different care provider but we were not happy. We decided with Premier Care and my mother is very happy now. All the carers have experience and know how to make my mum happy. My mum is a difficult client as there is a language barrier but the carers work with this well.