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Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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The carers are so helpful, nothing is too much trouble for themA A(Wife of Client/Service User)
Premier Community - Nottinghamshire, Mansfield
they are always very kind, helpful and caring and treat my mum with the upmost dignity.L G(Daughter of Client/Service User)
Premier Community - Nottinghamshire, Mansfield
The care that is given is a delight, the carers are so thorough in everything they do.J G(Wife of Client/Service User)
Premier Community - Nottinghamshire, Mansfield

Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 29 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services...  

Care Provided by Premier Community - Nottinghamshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: £1,700 - £2,200
  • 30 Minute Visiting Care Fees: from £19.90

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.

Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.

Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.
The price(s) shown are provided by the agency. Contact Premier Community - Nottinghamshire for full pricing details and T&Cs.

Contact Premier Community - Nottinghamshire to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Lynsey Hind (Registered Manager)

Premier Community - Nottinghamshire Reviews (177)

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9.4

Premier Community - Nottinghamshire has a Review Score of 9.4 (9.445) out of 10, based on 17 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 177 reviews.

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Showing 177 reviews matching selected criteria
Review from Gerald D (Client / Service User) published on 3 April 2019 Submitted via Postal Card
Overall Experience

I am very happy with the care that I get as 2 carers come four times a day, breakfast, lunch, tea, bedtime providing any care I may need and are always polite and pleasant.

Reply from Becky Hale, at Premier Community - Nottinghamshire

Thank you for your kind review.

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Review from Jill B (Daughter of Client) published on 19 March 2019 Submitted via Postal Card
Overall Experience

Very satisfied with the care provided. Mum is happy with the carers and says she couldn't manage without their support.

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Review from Nina H (Wife of Client) published on 19 March 2019 Submitted via Postal Card
Overall Experience

All carers very pleasant and helpful, in all areas, kind and give my husband very good treatment. They always ask if there is anything they can do to help in any way. Also, feel that you can trust them with confidences. Both my husband and I are happy with the care that is given.

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Review from G M (Friend of Client) published on 4 March 2019 Submitted via Postal Card
Overall Experience

Very friendly and respectful. Mindful of clients independent ways.

Reply from Becky Hale, at Premier Community - Nottinghamshire

Thank you for the kind review.

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Review from Karen J (Daughter of Client) published on 19 February 2019 Submitted via Postal Card
Overall Experience

Everything is satisfactory. Good response if there is a problem.

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Review from Sheila B (Client / Service User) published on 31 January 2019 Submitted via Postal Card
Overall Experience

Highly satisfied with the treatment I have received from all of the carers. Thank you.

Reply from Becky Hale, at Premier Community - Nottinghamshire

Thank you very much for your kind review.

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Review from Jean C (Partner of Client) published on 2 January 2019 Submitted via Postal Card
Overall Experience

Very poor timekeeping. Late, often 1 hour or more. They never or rarely notify us when late. They rush the service user and don't always stay for the allotted time. Basic personal care and could improve. Service user has Parkinson's and Parkinson's dementia.

Reply from Rebecca Hale, Quality Manager at Premier Community - Nottinghamshire

Hi Jean, Thank you for your feedback. Reviews are the best way for us to listen and improve! It would be great if we could come back to you on a few of the issues and develop. Our team will be in touch. Thanks again!

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Review from H F (Client / Service User) published on 3 December 2018 Submitted via Postal Card
Overall Experience

I am happy with the service provided by your company. The carers are competent and considerate to my needs.

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Review from Jean A (Client / Service User) published on 28 November 2018 Submitted via Postal Card
Overall Experience

I am really pleased with Premier Care and the carers are all very pleasant and caring and do their job very well. There is nothing more to say really except they make me feel better in myself and look forward to them calling.

Reply from Becky Hale, at Premier Community - Nottinghamshire

Thank you very much for the kind review.

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Review from Mary S (Client / Service User) published on 26 September 2018 Submitted via Postal Card
Overall Experience

The care staff are very nice and they all do what you ask them to do. No complaints.

Reply from Aidan Isterling, at Premier Community - Nottinghamshire

Thanks for your kind review!

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Review from Jane H (Daughter of Client) published on 19 September 2018 Submitted via Postal Card
Overall Experience

All care providers are very helpful and mum looks forward to seeing them.

Reply from Aidan Isterling, at Premier Community - Nottinghamshire

Thanks for your kind review.

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Review from C T (Daughter of Client) published on 30 August 2018 Submitted via Postal Card
Overall Experience

Premier Care have excellent care staff who treat clients with great care and dignity.

Reply from Becky Hale, at Premier Community - Nottinghamshire

Thank you for the lovely review.

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Review from Jennifer J (Wife of Client) published on 24 August 2018 Submitted via Postal Card
Overall Experience

My husband is very happy with the care he receives from Premier Care. All the carers are very pleasant and helpful. All do all they are asked to do and often ask if they can do more.

Reply from Becky Hale, at Premier Community - Nottinghamshire

Thank you very much for your kind review.

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Review from S B (Son of Client) published on 22 August 2018 Submitted via Postal Card
Overall Experience

As you can see by the way I've ticked the boxes we think the overall service is good. The carers are great, caring and can't do enough for you. The only problem we have is we wish the carers could come a bit earlier, but we understand everybody wants them between 8-9 which would be nice.

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Review from Shirley C (Client / Service User) published on 22 August 2018 Submitted via Postal Card
Overall Experience

The carers are brilliant, like little angels.

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Review from Maureen B (Wife of Client) published on 17 August 2018 Submitted via Postal Card
Overall Experience

My husband is very happy with his care it tale a lot of pressure of me.

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Review from Lynda H (Daughter of Client) published on 8 August 2018 Submitted via Postal Card
Overall Experience

After initial problems with missed medication and appointment times, things seem to be ok now. Mum pleased to see carers but will only let them do so much, they are very good with her and understanding of her problems.

Reply from Aidan Isterling, at Premier Community - Nottinghamshire

Thanks for the kind review! It's great to hear we could improve your experience with Premier Care.

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Review from I H (Client / Service User) published on 6 August 2018 Submitted via Postal Card
Overall Experience

I have found the carers, every one of them very helpful, efficient and caring and very pleasant. Cheerful ladies who give very good support.

Reply from Edward Key, at Premier Community - Nottinghamshire

Thank you for your kind words, it's very much appreciated.

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Review from Jane W (Daughter of Client) published on 30 July 2018 Submitted via Postal Card
Overall Experience

Kind and friendly staff and service.

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Review from J T (Daughter of Client) published on 24 July 2018 Submitted via Postal Card
Overall Experience
Since having a carer come to visit Mum, as a family, we have noticed a huge change. Mum now gets up every morning, washed, dressed. This is something she used to refuse to do most days.
It has been such a transformation for Mum and for us, her family, to see.

The carers treat her with utmost respect and dignity.

Reply from Edward Key, at Premier Community - Nottinghamshire

Thank you for your kind words, it's very much appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 July 2024
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News

  • Posted: Wednesday 09 Apr 2025Throughout February, Premier Community Home Care (www.premiercommunity.co.uk) completed a 24-Hour Memory Walk at YourSpace Gym in Mansfield, raising over £1900 in aid of Dementia UK. Starting at noon on Wednesday...

Awards / Recognitions (8)

  • Recipient: Premier Community - NottinghamshireDate: Thursday 27 Nov 2025

  • Recipient: Premier Community - NottinghamshireDate: Friday 24 Nov 2023

  • Recipient: Premier CommunityDate: Thursday 29 Jun 2023

Meet the Team (1)

Lynsey Hind Job Title: Registered Manager - Nottinghamshire Joined: 2016
Lynsey Hind

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.

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