Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.5 170 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.
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Care Provided by Premier Community - Nottinghamshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 20 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49
  • Weekly Live-in Care Fees: £1650 – £2150

At Premier Community, we focus on providing competitive pricing while ensuring our staff are fairly compensated. This commitment to integrity is at the heart of our service.


Our hourly visiting care fees include travel costs to and from a fixed address, and any extra mileage incurred for appointments or shopping will be charged separately. It's also worthwhile noting that we currently charge an additional £1 per hour for unsociable hours like weekends and bank holidays.


Our weekly live-in care fees are based on one carer offering between 8 and 12 hours of care per day. For an additional fee, we can offer support from our visiting carers should your needs change or to help cover any overnight support outside of your usual package.

These prices are only a guideline, please contact Premier Community - Nottinghamshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Lynsey Hind (Registered Manager)

Premier Community - Nottinghamshire Reviews (170)

9.5

Premier Community - Nottinghamshire has a Review Score of 9.5 (9.518) out of 10, based on 14 reviews in the last 2 years.
Over all time Premier Community - Nottinghamshire has 170 reviews.

Overall Experience
  • 103
  • 55
  • 7
  • 3
  • 2
Date Published
  • 170
  • 5
  • 8
  • 14
  • 156
Reviewer Connection to Premier Community - Nottinghamshire
  • 59
  • 46
  • 18
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  • 6
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 1
  • 1
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Total of 170, showing 101-120
Review from H F (Client) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the service provided by your company. The carers are competent and considerate to my needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean A (Client) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with Premier Care and the carers are all very pleasant and caring and do their job very well. There is nothing more to say really except they make me feel better in myself and look forward to them calling.
Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you very much for the kind review.

  • Staff
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  • Treated with Dignity
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Review from Mary S (Client) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are very nice and they all do what you ask them to do. No complaints.
Reply from Aidan Isterling at Premier Community - Nottinghamshire

Thanks for your kind review!

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Review from Jane H (Daughter of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care providers are very helpful and mum looks forward to seeing them.
Reply from Aidan Isterling at Premier Community - Nottinghamshire

Thanks for your kind review.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Premier Care have excellent care staff who treat clients with great care and dignity.
Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for the lovely review.

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  • Treated with Dignity
  • Value for Money
Review from Jennifer J (Wife of Client) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very happy with the care he receives from Premier Care. All the carers are very pleasant and helpful. All do all they are asked to do and often ask if they can do more.
Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you very much for your kind review.

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from S B (Son of Client) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As you can see by the way I've ticked the boxes we think the overall service is good. The carers are great, caring and can't do enough for you. The only problem we have is we wish the carers could come a bit earlier, but we understand everybody wants them between 8-9 which would be nice.
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Review from Shirley C (Client) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are brilliant, like little angels.
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  • Treated with Dignity
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Review from Maureen B (Wife of Client) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very happy with his care it tale a lot of pressure of me.
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  • Treated with Dignity
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Review from Lynda H (Daughter of Client) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After initial problems with missed medication and appointment times, things seem to be ok now. Mum pleased to see carers but will only let them do so much, they are very good with her and understanding of her problems.
Reply from Aidan Isterling at Premier Community - Nottinghamshire

Thanks for the kind review! It's great to hear we could improve your experience with Premier Care.

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Review from I H (Client) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers, every one of them very helpful, efficient and caring and very pleasant. Cheerful ladies who give very good support.
Reply from Edward Key at Premier Community - Nottinghamshire

Thank you for your kind words, it's very much appreciated.

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Review from Jane W (Daughter of Client) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind and friendly staff and service.
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Review from J T (Daughter of Client) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since having a carer come to visit Mum, as a family, we have noticed a huge change. Mum now gets up every morning, washed, dressed. This is something she used to refuse to do most days.
It has been such a transformation for Mum and for us, her family, to see.
The carers treat her with utmost respect
and dignity.
Reply from Edward Key at Premier Community - Nottinghamshire

Thank you for your kind words, it's very much appreciated.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan B (Client) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care I receive from Premier Care. The carers are very efficient and empathetic.
Reply from Edward Key at Premier Community - Nottinghamshire

Thank you for your kind words, it's very much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F S (Sister of Client) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers from Premier Care are wonderful, very attentive, kind, excellent at their jobs, knowledgeable, fun and think of everything. They are skilled, confident with administrating medication and nutritional supplement, via my sisters PEG. Without these carers, my sister would not be able to remain
in her own home. The carers visits to the household brighten up everyone's day. I know my sister, as a young service user, especially enjoys their 'banter,' jokes and news. Thank you.
Reply from Edward Key at Premier Community - Nottinghamshire

Thank you for your kind words, much appreciated!

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Betty C (Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first review, good.
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Review from Barbara H (Sister of Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the service provided and appreciate the care and attention given by all.
Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for your lovely comments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philip W (Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Premier Care an excellent company. They are friendly and very kind and good to me.
Reply from Aidan Isterling at Premier Community - Nottinghamshire

Very kind words, we really appreciate it! Thanks.

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Review from Gillian S (Daughter of Client) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has dementia and the carers are really good with her so I would highly recommend them to anyone.
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Review from Marion G (Client) assisted by family/friend published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are rather tired and stressed at times due to their time constraints. The staff who care for me are caring and concerned for my well being. Some of the necessary training seems to be lacking.
Reply from Aidan Isterling, Operations Manager at Premier Community - Nottinghamshire

Thanks for your review! I will pass your thoughts on to the relevant people.

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Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.518 for Premier Community - Nottinghamshire is calculated as follows: ( (59 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 83 Ratings = 4.518
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (7)

Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has an Enhanced Service - more info.