Premier Community - Nottinghamshire

I have been very happy with the care I receive from Premier Care. The carers are very efficient and empathetic.

The carers from Premier Care are wonderful, very attentive, kind, excellent at their jobs, knowledgeable, fun and think of everything. They are skilled, confident with administrating medication and nutritional supplement, via my sisters PEG. Without these carers, my sister would not be able to remain in her own home. The carers visits to the household brighten up everyone's day. I know my sister, as a young service user, especially enjoys their 'banter,' jokes and news. Thank you.

My first review, good.

We are very happy with the service provided and appreciate the care and attention given by all.

I find Premier Care an excellent company. They are friendly and very kind and good to me.

My mum has dementia and the carers are really good with her so I would highly recommend them to anyone.

The carers are rather tired and stressed at times due to their time constraints. The staff who care for me are caring and concerned for my well being. Some of the necessary training seems to be lacking.

I've been very pleased with the care I've had with my carers. They always ask if I need anything else doing before they go.

Carers very helpful.

Excellent.

After a slow start due to bad weather, quickly improved.

Mother very impressed with the carers. They are very helpful when they come.

Mum is happy with the care. No complaints. Thank you.

Care given by ladies each morning is very good.

Office staff are average - a couple of faults, but overall satisfactory.

Happy with the service.

We are very satisfied with the service provided.

They always talk to my husband in a nice way.

I have found all of the carers nice and friendly and caring to my husband.

Very professional reviewer made us feel comfortable and really cared.

Since we began the care package with Premier Care last September, we have been very happy with the care provided for my mother in law. The service has been reliable and consistent. The carers all take the time to get to know her, to talk to her, to find out what she needs and have built up a good relationship with her. They've also been very good at communicating with us, and alerting us to any problems so that we can work out solutions in a timely fashion. Mum in law had a stroke yesterday whilst a Premier carer was with her. The carer immediately recognised what had happened, contacted the emergency services, stayed with mum till the ambulance arrived, reassuring and comforting her, and then drove to the hospital, so she could stay with her in the emergency assessment unit and resuscitation unit until we were able to get there (we live an hour's drive away). We're so grateful for the care and concern showed in this frightening situation.

Carers are polite and efficient in what they do.

My mother is happy with the care she receives.

The carers have all made me feel at ease, they are all very nice and professional. The only problem I find is that the office staff don't let me know when the girls are going to be late and don't seem to listen to the answer phone messages.