Premier Community - Nottinghamshire

Lancaster House, Fountain Court, Millennium Business Park, Chesterfield Road North, Mansfield NG19 7DW
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9.5 170 Reviews
  • Premier Community - Nottinghamshire, Mansfield
Premier Community is a family run business that has built its reputation by delivering the highest quality of care for over 25 years.

They support people with many different needs, all with the aim to provide each and every client with the support they need to enjoy a fulfilling life and maintaining as much independence as possible.

Services include hospital to home care, respite home care, personal care services, home help services as well as companionship care.

They complete a detailed digital care plan that gives access to everyone involved in the client's service. It's built around the client's individual circumstances. The care plan is custom made to enable each client to live their lives how they wish.

Their team is dedicated to making a difference in people’s lives in the community, delivering quality care with the utmost respect and dignity. They also provide specialist personal care where needed including Alzheimer’s, dementia, respite care and support.

Premier Care work alongside PremierMobility.com and give all of their clients five per cent off all products.

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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.49

we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

These prices are only a guideline, please contact Premier Community - Nottinghamshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Lynsey Hind (Registered Manager)

Premier Community - Nottinghamshire Reviews (170)

Total of 170, showing 81-100
9.5

Premier Community - Nottinghamshire has a Review Score of 9.5 (9.518) out of 10, based on 14 reviews in the last 2 years. Over all time Premier Community - Nottinghamshire has 170 reviews.

Overall Experience

  • 103
  • 55
  • 7
  • 3
  • 2

Date Published

170
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9
14
156

Review from N B (Son of Client) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care have stepped in and saved the day caring for our mother, giving us peace of mind. She is fed, watered and cared for - to free us up in the knowledge they are going to turn up.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.

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Review from G J (Client) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned about having carers, but they have all been lovely and things are going well.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.

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Treated with Dignity

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Review from K M (Mother of Client) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both carers and management have been extremely efficient and professional in recognising a need to review my daughter's care package and put it in place promptly. My daughter speaks highly of the carers that provide her care. I personally find it reassuring to have a person at the end of the phone to
help me with any concerns I have with my daughter. I cannot praise Premier Care enough for the service they provide.

Reply from Aidan Isterling, H R Manager at Premier Community - Nottinghamshire

What a great review. Thanks so much, Premier Care Team.

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Review from L I (Daughter of Client) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is outstanding, very professional, caring and always goes the extra mile.
My mother gets on very well with her and trusts her. She has helped my mum gain confidence in her ability in every way. Great humour.
A pleasure to have as a carer to mum.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your lovely compliments about your fantastic carer.

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Review from R H (Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with all the attention and consider it very good.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.

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Treated with Dignity

Value for Money

Review from M H (Wife of Client) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are kind and obliging, carrying out any task we ask them to do.
Quite a few of the carers are more like friends.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for taking the time to leave us a review and your kind words.

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Treated with Dignity

Value for Money

Review from Susan C (Daughter of Client) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a professional and caring organisation who treated my late mum with utmost dignity. The carers brought such joy to my parents’ house for which the family extend our gratitude. You are all angels with your loving and caring ways.

Reply from Naomi Bell at Premier Community - Nottinghamshire

Thank you for your review and kind words.

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Review from Jennifer P (Daughter of Client) published on 29 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Care have been caring for my Mother who has a full care package.
I want to say how wonderful I think the carers are.
My mother and all her family have complete trust in each and every one of them!

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Review from Doris B (Friend of Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are brilliant, really caring and nothing is ever too much trouble. The office staff are very polite.

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Review from Melanie W (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have been lovely and caring towards Mum. Mum is happy with the care she's receiving.

Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for your review.

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Review from D R (Partner of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are pleasant, well mannered and arrive in correct uniforms with gloves.

Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for your review.

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Review from Tony B (Son of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers provide an excellent service for my mother even when she proves difficult.

Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for your review.

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Review from Elaine G (Daughter of Client) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We are now used to late visits from your care staff, often more than an hour late, particularly for the morning visit when medication needs to be administered but today was the worst ever for lateness, the visit being almost 3 hours late and almost backing onto the lunchtime visit. No-one from the office
had the courtesy to call with an explanation or to forewarn my father. When I spoke to someone from the office I was given the explanation that a member of staff had not turned up but how did this prevent a call? The administration side of the company is poor. The actual care staff are good but usually rushed as their rotas do not allow them sufficient travel time. Does the company pay its staff travel time and factor in getting from one client to the next? I accept that there will be times when emergencies cause lateness but the frequency is not good for any client's wellbeing or feelings of anxiety. Who wants to be in their nightwear until lunchtime? I cannot recommend your company.

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Review from Gerald D (Client) assisted by family/friend published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that I get as 2 carers come four times a day, breakfast, lunch, tea, bedtime providing any care I may need and are always polite and pleasant.

Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for your kind review.

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Review from Nina H (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very pleasant and helpful, in all areas, kind and give my husband very good treatment. They always ask if there is anything they can do to help in any way. Also, feel that you can trust them with confidences. Both my husband and I are happy with the care that is given.

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Review from Jill B (Daughter of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care provided. Mum is happy with the carers and says she couldn't manage without their support.

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Review from G M (Friend of Client) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and respectful. Mindful of clients independent ways.

Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you for the kind review.

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Review from Karen J (Daughter of Client) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is satisfactory. Good response if there is a problem.

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Review from Sheila B (Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfied with the treatment I have received from all of the carers. Thank you.

Reply from Becky Hale at Premier Community - Nottinghamshire

Thank you very much for your kind review.

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Review from Jean C (Partner of Client) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor timekeeping. Late, often 1 hour or more. They never or rarely notify us when late. They rush the service user and don't always stay for the allotted time. Basic personal care and could improve. Service user has Parkinson's and Parkinson's dementia.

Reply from Rebecca Hale, Quality Manager at Premier Community - Nottinghamshire

Hi Jean, Thank you for your feedback. Reviews are the best way for us to listen and improve! It would be great if we could come back to you on a few of the issues and develop. Our team will be in touch. Thanks again!

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Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Premier Community - Nottinghamshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.518 for Premier Community - Nottinghamshire is calculated as follows: ( (59 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 83 Ratings = 4.518

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - Nottinghamshire is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (1)

Lynsey

Lynsey Hind

Job Title: Registered Manager - Nottinghamshire

Joined: 2016

Lynsey joined our team in June 2016. Lynsey has a passion to support people in their own homes. She has a track record of going above and beyond for her staff and service users, ensuring we are doing everything we can to keep people comfortable, safe and happy in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - Nottinghamshire to verify any information. View our terms and conditions. Premier Community - Nottinghamshire has an Enhanced Service - more info.