Choices Homecare (Barnsley)

Thank you for taking the time to review us through Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us in making future improvements. We are pleased you like to see your regular carers and that, overall, you're satisfied with the service we provide. We're sorry to hear that you find care visits aren't always kept to the arranged time. Please be aware that this can sometimes happen, due to short notice sickness or other events beyond our control, please rest assured that we have been liaising with our office team to ensure this issue is reviewed and call times are consistent moving forwards; our service manager has also been in touch to discuss but please don't hesitate to contact us if ever there's anything else you feel you would like to raise. Thanks again for completing your review. Read less

Thank you for taking the time to review us, we really appreciate all feedback received (both positive and negative) to assist us in future improvements. We are pleased you are mainly happy with the care you receive from us and have passed your comments on to our senior management team to enable some of the points you mention to be checked into and resolved if needed. Thanks again for taking the time to review us through Homecare.co.uk. Read less

Thank you for taking the time to submit your review, we appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future. Please rest assured that your comments and thanks will be passed on to both the office and community teams to ensure they receive a 'thank you' for all their hard work and commitment. Thanks again for your lovely feedback and kind comments! Read less

Thank you for taking the time to submit your review; we appreciate all feedback received (both positive and negative) to assist us in improving our services further in the future and are really glad to hear from you. We are pleased that you find our care workers go 'above and beyond and respond to your Mum's changing needs' and that our review officer has been on hand and tried her hardest to accommodate any requests. Thanks again for your kind feedback and comments. Read less

Thank you for taking the time to review us. We take all feedback very seriously and appreciate all comments received (both positive & negative), to assist us in making further improvements in the future and to allow us to promptly resolve any issues, that may occur. We're sorry that you felt some of our care workers didn't give you as much privacy as you'd have liked and that you felt this came across as intimidating at times. Please rest assured that respecting people's privacy, promoting independence and providing person-centred care is of the utmost importance to us. We would always encourage anyone who feels they are experiencing any issues to call our office on their local number, to ensure we can look into any problems or concerns as soon as they arise. Our operations team managers have been made aware of your feedback to support them in ensuring we continue to deliver person-centred care services to other service users. Thanks again for submitting your review. Read less

Thank you for taking the time to submit your review. We really appreciate all feedback (both positive and negative), to assist us in making future improvements as we move into the future. We are really sorry that you don't feel you are always treated with dignity and don't always like the way you have sometimes been spoken to and have been in touch since your review to discuss these matters further. Please rest assured that we have now arranged for our Community Competence Assessor to attend upon some of your care calls, in order to identify and help resolve any training issues. Please don't hesitate to contact your local office (on the usual contact number), should you ever feel you have any further issues and we will do our very best to help and resolve these. Thanks again for your review! Read less

Thank you for taking the time to complete your review. Please rest assured that we take all feedback very seriously (both positive and negative), to assist us in improving our services as we move forwards into the future. We have asked the Registered Manager of your service to get in touch, in order to discuss the comments made. We agree that the current times can be challenging for the care industry but remain committed to working together as always, with our staff, service users and other bodies and stakeholders, to ensure we continue providing the best care services that we can. Should any of our service users feel they have an issue with the level of care they receive, we would always ask them to contact their local office as soon as possible (on their usual contact number), who will do everything they can to help and rectify any problems as needed. Thanks again for your feedback and comments. Read less

Thank you for taking the time to complete a review, we really appreciate all feedback received (both positive and negative), to assist us in making further improvements in the future. The past couple of years have generally been a very challenging and difficult time for health and social care and we're aware that some staff have decided to leave the industry but please be assured that all new staff continue to be fully trained through our training programme, which we adapted as needed throughout the coronavirus pandemic. Our service manager will be in touch with you soon, to discuss and identify any issues you may have but please do feel welcome to contact the office (on your usual number), if there is ever anything you would like to discuss or you feel you have any issues, our friendly team will be more than happy to help. Thanks again for completing your review. Read less

Thank you for taking the time to complete your review, we appreciate all feedback received and are pleased you find our staff generally helpful. We are sorry that a regular carer left and that you miss her but we hope that, in time, you will feel the same about the newer care workers who visit you. Please rest assured that all care workers have completed our training programme and are working towards (if not completed) their nationally recognised care certificate qualification. If you have any issues or anything you'd like to discuss further, please contact our office on your usual contact number and a member of our team will be happy to have a chat and will do their best to support you with resolving any problems. Thanks again for submitting your review. Read less