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Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley, South Yorkshire S75 2BL
Choices Homecare (Barnsley) Logo
Choices Homecare (Barnsley) logo
Choices Homecare (Barnsley), Barnsley
Choices Homecare (Barnsley), Barnsley
Choices Homecare (Barnsley), Barnsley

Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a...  

Care Provided by Choices Homecare (Barnsley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £30.04 - £31.69

We tailor a unique quote (person centered and obligation free) for each of our clients individually.

If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.

15 minute calls start from £11.30 with 30 minute calls from £15.14.

If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.

Please check out our website for more details about the services we can provide.

The price(s) shown are provided by the agency. Contact Choices Homecare (Barnsley) for full pricing details and T&Cs.

Contact Choices Homecare (Barnsley) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Clair White (Registered Manager)

Choices Homecare (Barnsley) Reviews (168)

9.6

Choices Homecare (Barnsley) has a Review Score of 9.6 (9.551) out of 10, based on 15 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 168 reviews.

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Review from V O (Client / Service User) published on 24 May 2021 Submitted via Postal Card
Overall Experience

I find the carers to be pleasant and helpful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us; we really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services in the future. We are really pleased you find our staff 'pleasant and helpful. Thanks again for your kind comments.

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Review from H R (Client / Service User) published on 24 May 2021 Submitted via Postal Card
Overall Experience

The service is good but from time to time it lapses.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements to our services. We are pleased that you feel the service is good but note that you say, 'from time to time it lapses'. Please contact your...  

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Review from B F (Client / Service User) published on 24 May 2021 Submitted via Postal Card
Overall Experience

Reasonable in all aspects.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in future improvements. Thanks again for the fantastic feedback received.

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Review from Sue M (Daughter of Client) published on 24 May 2021 Submitted via Postal Card
Overall Experience

Very reliable, caring and considerate, and always do their utmost to provide extra help in emergencies and when extra help is needed.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in future improvements. Thanks again for the fantastic feedback received.

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Review from B B (Ex Family Member) published on 24 May 2021 Submitted via Postal Card
Overall Experience

I am very pleased with all aspects of the service. The initial assessment was professional, thorough and friendly, and any time I have needed to contact admin or local coordinator, I have been very satisfied. The two carers who regularly come are very friendly and caring and conduct themselves professionally. I have no reservations at all.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review on Homecare.co.uk; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements to our services. We are really pleased that you are happy with 'all aspects of the service' and that you found...  

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Review from Pamela G (Daughter of Client) published on 24 May 2021 Submitted via Postal Card
Overall Experience

Mum's care is excellent. Obviously know all her needs, is Covid adherent. When normal carer not available, and ad-hoc comes, many fo not stay allocated time, wash up oy make a drink. You need more training as to what new carers are required to do. Her carer Monday to Friday is excellent. Weekend carers?

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thanks for taking the time to review us on Homecare.co.uk; we really appreciate all feedback received (both positive and negative), to assist us in making future improvements. We are really pleased you find your 'Mum's care is excellent and that you feel our staff know all your Mum's needs. We are...  

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Review from Edward B (Client / Service User) published on 24 May 2021 Submitted via Postal Card
Overall Experience

All carers are friendly, always ready and willing to help and professional in what they do.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thanks for submitting your review to Homecare.co.uk; we really appreciate all feedback received (both positive and negative) to assist us in making future improvements. We are really pleased that you find our staff friendly and helpful and that you feel they are 'professional in what they do'. Thanks again for your fab comments.

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Review from J C (Client / Service User) published on 24 May 2021 Submitted via Postal Card
Overall Experience
Carers very efficient, caring, punctual and easily approachable.

Sometimes go over and beyond duty.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review; we really appreciate all feedback received (both positive and negative), to assist us in making future improvements. We are really pleased that you find our staff 'efficient, caring, punctual and easily approachable and that you are happy with the service provided. Thanks again for your kind comments!

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Review from Julie R (Daughter of Client) published on 30 April 2021 Submitted via Postal Card
Overall Experience

Carers and office staff are friendly whilst professional. If I see a problem that might arise, they offer ideas and solutions. The carers are trustworthy and reliable, keep me updated. I have no qualms about going out for a while, knowing Mum is in safe hands. If we didn't have carers like these, Mum would be in a nursing home, which is the last thing I want for her.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. We really appreciate all feedback received to support us to continue improving our services as we move into the future. We are glad that you feel happy with the service your Mum receives. Thanks again for your kind comments.

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Review from D R (Client / Service User) published on 30 April 2021 Submitted via Postal Card
Overall Experience

I haven't any problems with the company, in fact, I enjoy their company. They are a great bunch of people, all of them. I look forward to them coming. No complaints.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review. We really appreciate all feedback received (both positive and negative), to assist us in continuing to improve our services as we move into the future. Thanks again for the lovely comments received!

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Review from Cynthia H (Client / Service User) published on 15 April 2021 Submitted via Postal Card
Overall Experience

The carers are very kind and helpful. Very pleasant and help me to clean by helping me with shower and keeping my commode very clean. Sometimes carer has to open bleach or disinfector, find it hard with my hands these days. If I am having a bad time with a stoma and don't feel too well, they try to comfort me. If I have to change my days, the staff in the office are very accommodating.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review. We really appreciate all feedback received to assist us in continuing to improve our services even further as we move into the future. We are really pleased you feel happy with the service received. Thanks again for your kind comments.

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Review from John S (Husband of Client) published on 15 April 2021 Submitted via Postal Card
Overall Experience

Having experienced the carers looking after my wife, I am very satisfied with the treatment given to my wife and hoping my wife gets good treatment in the future. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received as it supports us to improve our services even further in the future. We are really pleased that you are very satisfied with the service your wife currently receives from us, please rest assured...  

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Review from Margaret F (Client / Service User) published on 14 April 2021 Submitted via Postal Card
Overall Experience

I am very happy with the care I receive. I feel safe and comfortable with all the carers that I have.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review. We take all feedback very seriously, to help us continue improving our services in the future. Thanks again for the kind comments received!

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Review from R W (Client / Service User) published on 17 February 2021 Submitted via Postal Card
Overall Experience

Overall, I am satisfied with the care you provide; only on odd occasions. My daughter has received a call from your office asking her to cover a bed or lunch call, of course, I understand. We are all living in a very difficult time at the moment, and that everyone in the company is trying their best to make sure I am receiving the best possible care, and I thank you very much.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive and negative), to assist us in improving our services even further in the future. We are really pleased you are satisfied with the care we provide and feel we are doing our best...  

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Review from Susan W (Client / Service User) published on 12 November 2020 Submitted via Postal Card
Overall Experience

Excellent.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we take all feedback (both positive and negative) very seriously to help us to continue improving our services as we move into the future. We're really pleased you are happy with the services provided, thanks again for your comments, we really appreciate your time taken.

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Review from R K (Daughter of Client) published on 28 October 2020 Submitted via Postal Card
Overall Experience

Very friendly and helpful carers. A supportive company, willing to provide what is necessary.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for letting us have your feedback through Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services even further as we move into the future. We are really pleased you are happy with the service received. Thanks again for your lovely comments, we really appreciate your time taken.

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Review from B E (Client / Service User) published on 25 August 2020 Submitted via Postal Card
Overall Experience

TLC Homecare is very professionally organised and puts a lot of thought into the creation of my individual care plan. The carers are also very flexible in terms of what they do on each individual day/week because, due to a number of deteriorating medical conditions, I'm not always well enough for them to do the basics as set out in my daily care plan but they always adapt that to my needs. The carers are friendly, helpful and concerned for my welfare. I would not hesitate to recommend the company to a new service user.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to support us in continuing to improve our services as we move into the future. We are very pleased you are happy with the service we provide and will pass your comments onto...  

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Review from M B (Client / Service User) published on 9 April 2020 Submitted via Postal Card
Overall Experience
All eight carers have proved friendly and helpful with a morning call to start the day, and in the evening to be ready for bed.

Punctual, tidy, interested in us and our family, cheerful whatever the weather!

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Review from V H (Daughter of Client) published on 13 February 2020 Submitted via Postal Card
Overall Experience

The service of four daily visits commenced in December 2019. After the first week, when Mum, myself and the carers understood what was required and had a basic knowledge of each other, then the majority of the time, everything was completed very satisfactorily. The carers were gentle, compassionate and caring when attending to Mum's needs, especially during her last week, before she died in January 2020. The carers were always speaking to her and letting her know what they were doing and why they were moving her etc.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received to enable us to continue improving our services in the future. We are pleased you were happy with the service your Mum received and thank you for getting in touch through homecare.co.uk. Thanks again for your kind comments.

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Review from John W (Son of Client) published on 28 January 2020 Submitted via Postal Card
Overall Experience
Reliable, dependable and friendly staff.

Regular feedback and consultation make for a good customer experience, so much so, I have made a personal recommendation to a friend, who now has an appointment for his parents.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk. We really appreciate your lovely comments and value all feedback received (both positive and negative) to assist us in continuing to improve our services in the future. We will pass your feedback on to the staff who attend, through our compliments process once identified, thanks again for your review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 November 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Wednesday 06 Nov 2024At Optimo Care Group, we believe that exceptional care comes from exceptional people. Our inaugural Pride Awards 2024 celebrated those within our organisation who go above and beyond, embodying the...

Awards / Recognitions (2)

  • Recipient: Choices HomecareDate: Saturday 29 Jun 2019
  • Recipient: Choices HomecareDate: Thursday 05 Apr 2018

Meet the Team (1)

Sarah Ramsey Job Title: Care Coordinator Barnsley Joined: 2023
Sarah Ramsey

I'm Sarah, a care coordinator covering the Cudworth, Town, Darton, Worsbrough, plus any other areas of Barnsley in between.

I never thought of ever getting into care work until the horrible COVID-19 struck, and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave up my other job and became a team leader, and then, due to hard work, dedication and transferable skills, I became a care coordinator. I joined Choices due to the positive things I had heard and the career progression that is offered. Since starting, I have never looked back and can't wait to see where this journey will take me.

In my spare time, I love spending time with my beautiful little boy and husband.

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