Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.6 168 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of), and are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out (or other), assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia, or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.
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Care Provided by Choices Homecare (Barnsley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.04 – £31.69

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.


15 minute calls start from £11.30 with 30 minute calls from £15.14.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.


Please check out our website for more details about the services we can provide.

These prices are only a guideline, please contact Choices Homecare (Barnsley) to find out the exact price for your requirements.

Contact Choices Homecare (Barnsley) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Choices Homecare (Barnsley) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sheridan Bettney (Registered Manager)

Choices Homecare (Barnsley) Reviews (168)

9.6

Choices Homecare (Barnsley) has a Review Score of 9.6 (9.627) out of 10, based on 27 reviews in the last 2 years.
Over all time Choices Homecare (Barnsley) has 168 reviews.

Overall Experience
  • 93
  • 58
  • 16
  • 1
  • 0
Date Published
  • 168
  • 3
  • 4
  • 27
  • 141
Reviewer Connection to Choices Homecare (Barnsley)
  • 74
  • 42
  • 17
  • 10
  • 10
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 168, showing 101-120
Review from Denise T (Daughter of Client) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall good. Certain carers that visit have not been as good as others. Some write in the manual that duties have been done which have not. Eg saying that Mum had taken her medication but it was found by my brother on the table when he visited. Not being informed of a fall she received and not all
the carers change her.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thanks for submitting your review through Homecare.co.uk. We take all feedback received very seriously (both positive and negative) to assist us in improving our services even further in the future. We are pleased you find the service we provide 'overall good' and sorry that you feel there have been some issues also. Please do get in touch on the usual office number and ask to speak with the service manager, to allow us to investigate and put any required actions in place, thank you.
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Review from S B (Daughter-in-law of Client) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find TLC Homecare Ltd very competent, caring and satisfactory.
Reply from Elaine Bradley-Smith, Employee Engagement and Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review - we really appreciate all feedback received (both positive and negative) to assist us in improving our services even further in the future. Thank you for your lovely comment, we are pleased that you are happy with the service received.
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Review from A C (Son of Client) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that my mother gets is very good. The only fault I can find is that the visits are not all on time but I think a lot of that is because of staff being off sick etc.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for your review, we take feedback seriously to help us improve our services as we move into the future. We are pleased you are happy with the care received, please rest assured we do all we can to deliver our service user's calls within the 30 minute time allowances required. From time to time, staff are sick and a different carer may attend, which can sometimes result in a later than usual call. Please contact the office directly if you have any issues and we will do our best to help.
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Review from S A (Client) assisted by family/friend published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to all the carers that have called. They have been a great help to me and my husband and I would recommend them at any time.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review on Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to help us continue improving our services as we move into the future. Your comments will be passed on to the managers of the staff concerned, enabling them to receive a 'Thankyou' for all their hard work and commitment. We are really pleased you are happy with the service provided. Thanks again for your review.
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Review from D E (Daughter of Client) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, this care plan is working with a few minor problems that have been raised with the review coordinator on her recent visit. Set up the new care plan in June and reviewed it recently and we have found her very helpful and friendly. My mum is happy with the carers who visit her twice daily.
One issue we do have is that when contacting the office regarding issues of care, the responses vary from positive to defensive depending on who one is speaking to.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to review us on Homecare.co.uk. We are very pleased to hear that, generally, you find your mum's care plan is working. However, we are sorry you feel the office aren't always as positive as they could be when you contact them, and your comments will be passed on to the managers of the service to enable us to look into these concerns. Thanks again for completing your review, we do really appreciate all feedback received, thank you.
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Review from Rosalind S (Next of Kin) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Met with the co-ordinator to discuss the needs of my relative. Very helpful, very knowledgeable and treated my relative with the utmost respect and kindness.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review to Homecare.co.uk, we really appreciate all feedback received (both positive and negative), in order to help us improve our services even further in the future. We're really pleased you were happy with the service the co-ordinator delivered on the day of your meeting. We will do our best to identify and pass your feedback on to allow them to receive a thank you for all their hard work. Thanks again for the kind comments received.
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Review from Muriel H (Client) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant. All the staff very helpful with everything needed. Could not ask for more, thanks to all staff.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review on Homecare.co.uk. We really appreciate all feedback received (both positive and negative) to assist us in improving our services even further in the future. We are really pleased you feel happy with the service received, thanks again for your kind comments.
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Review from Sue H (Daughter-in-law of Client) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
TLC cannot be relied upon or trusted to do as requested. This includes not putting reading glasses on after me stating not to put them on at least three times. My mother in law does not put them on herself, but will not take them off once the carers have put them on for her. The carers are not good
at varying food offered when someone is not able to choose for themselves. Most importantly, the carers cannot be trusted to undertake extra visits as arranged during our holidays. Management listens to complaints over the phone but nothing changes. Management is slow/do not put requests into place. Management does not phone back as agreed.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review. We take all feedback very seriously to assist us in improving our services in the future. We are sorry that you didn't feel happy with the service received but can confirm that a review of the care provided was completed, with assistance from a social worker, to ensure we were delivering the best possible service we were able. Please do rest assured we are committed to promoting choice for our service users. Thanks again for all feedback.
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Review from Linda D R (Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been cared for extremely well and hope to continue for a long time to come.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for completing your Homecare.co.uk review, we take all feedback very seriously (both positive and negative) in order to continue improving our services as we move into the future. We are really pleased you feel happy with the service we provide, thanks again for your kind comments.
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Review from Anne P (Daughter of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
TLC has been caring for Dad for the last few years. Dad likes all his carers and he looks forward to seeing them. Dad has six care calls each day with 2 carers each visit. If Dad is unwell or has a problem, they always let me know. Having such good care means that Dad can stay in his own home. I have
total confidence in TLC.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review through Homecare.co.uk, we really appreciate all feedback received (both positive and negative) to assist us in continuing to improve our services even further in the future. We are really pleased that you and your Dad are happy with the care we deliver, thanks again for your kind comments.
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Review from Christine L (Wife of Client) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring. Nothing is too much trouble for the carers, helpful in every way. Cannot fault them. They are diamonds. Thank you so much.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we really appreciate all feedback received in order to help us continue improving our services as we move into the future. Wherever possible (where we can identify), we pass all compliments on to our staff through our compliments process to enable them to receive a 'thankyou' for all their hard work. Thanks again for your kind comments.
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Review from Susan L (Daughter of Client) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives is outstanding, they treat her as an individual with care and respect, always with a smile and help her to retain her dignity. As my brother and I live away, it gives us peace of mind, so big thanks to all the team.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for the fantastic comments received, we take all feedback very seriously, both positive & negative, to assist us in improving our services even further in the future. Your comments will be passed on to our staff (once identified) through our compliments process, in order for them to receive a 'thank you' for their ongoing hard work and commitment. Thanks again for taking the time to submit your review - thank you.
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Review from Sandra R (Client) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very helpful and friendly.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to complete a review, we value your feedback and really appreciate all comments received (both positive & negative), to assist us in continuing to improve our services even further in the future. Thanks again for submitting your review.
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Review from Frank C (Client) assisted by family/friend published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers always pleasant.
Always attend.
No complaints.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review to Homecare.co.uk. We really appreciate all feedback received (both positive & negative) to assist us in continually improving our services in the future. Thanks again for your kind comments.
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Review from Julie C (Daughter of Client) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers turn up on time, all very friendly and always make my mum feel at ease. She always has a laugh and joke with them and when they have showered her and put her to bed she has a conversation with them.
She is very comfortable with them and even though she has dementia, they treat her with respect.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review to Homecare.co.uk. We take all feedback very seriously (both positive & negative) to assist us in continually improving our services in the future. Wherever possible (where we can identify) we feed back all compliments received to our staff to enable them to receive a 'thank you' for all of their hard work and ongoing commitment. Thanks again for your kind comments, we really appreciate all feedback received.
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Review from Philip S (Son of Client) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
The carers look after my mum and dad with consideration for their needs, served with a friendly and professional demeanour.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for submitting your feedback to Homecare.co.uk. We take all feedback received very seriously to assist us in improving our services even further in the future. Thanks again for your kind comments.
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Review from Doreen W (Client) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a very good set of carers and I am very pleased with them all. They all do a very good job.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we really appreciate all feedback received, in order to continue improving our services even further as we move into the future. We are pleased you feel happy with the service you receive and your comments will be passed on to the staff involved to allow them to be thanked for all of their hard work and commitment. Thanks again for completing your review.
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Review from Carl D (Client) assisted by family/friend published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found the staff to be kind and considerate.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to review us through Homecare.co.uk, we really appreciate all feedback received, (both positive & negative), to assist us in continually improving our services as we move forward into the future. Thank you for your kind comments, we pass positive feedback on to our staff (where we can identify) to ensure they can receive a big 'thank you' for their hard work and commitment. Thanks again for submitting your review.
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Review from Julie N (Stepdaughter of Client) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff all appear to deliver a good standard of care. All service user needs are met on every visit, choices on meals are given daily and at times some carers seem to do more than expected.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to complete a Homecare.co.uk review, we really appreciate all feedback received (both positive and negative), to assist us in continual improvement of our services as we move into the future. We are pleased you are happy with the service received and your comments will be passed on to our staff to allow them to receive a thank you for all their hard work. Thanks again for your kind comments.
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Review from Doreen F (Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with all the carers I have met. They are willing to do little jobs that I am incapable of. They are bright and cheerful when working.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received to assist to continue improving our services in the future. Thanks again for your kind comments.
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for Choices Homecare (Barnsley) is calculated as follows: ( (109 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 158 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Ramsey

Job Title: Care Coordinator Barnsley Joined: 2023

I'm Sarah, a care coordinator covering the Cudworth, Town, Darton, Worsbrough, plus any other areas of Barnsley in between.


I never thought of ever getting into care work until the horrible COVID-19 struck, and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave up my other job and became a team leader, and then, due to hard work, dedication and transferable skills, I became a care coordinator. I joined Choices due to the positive things I had heard and the career progression that is offered. Since starting, I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has an Enhanced Service - more info.