Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.7 167 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of), and are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out (or other), assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia, or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.
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Care Provided by Choices Homecare (Barnsley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £9.95 – £25.91

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


Contact us and we will tailor a quote to your individual needs.


Check out our website for more details about the services we can provide

These prices are only a guideline, please contact Choices Homecare (Barnsley) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Sheridan Bettney (Registered Manager)

Choices Homecare (Barnsley) Reviews (167)

9.7

Choices Homecare (Barnsley) has a Review Score of 9.7 (9.672) out of 10, based on 34 reviews in the last 2 years.
Over all time Choices Homecare (Barnsley) has 167 reviews.

Overall Experience
  • 92
  • 59
  • 15
  • 1
  • 0
Date Published
  • 167
  • 2
  • 8
  • 34
  • 133
Reviewer Connection to Choices Homecare (Barnsley)
  • 74
  • 41
  • 17
  • 10
  • 10
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 167, showing 141-160
Review from Betty F (Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All my carers care about me.
6 am or 9 pm they are just as cheerful.
My meals are brought to me and everything is left tidy.
I could manage without them.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for your lovely comments, we take all feedback very seriously in order to continue improving the service we provide to our service users in the future. It will be passed on to all staff…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John D (Son of Client) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is in his 90's and has been diagnosed with Alzheimer's disease. As his regular carers have got to know him, they were able to anticipate his needs to provide the level of support that he required. At a recent assessment meeting, because Alzheimer's has affected his short term memory, he was
unable to recall what the carers did! However, I am well aware of everything they did and all the work they carry out is fully appreciated and has been of great help to me and his principal carer. Thanks.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to support us to continually improve our services moving into the future.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne P (Daughter of Client) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's home care recently changed to TLC Homecare Ltd. This really hasn't affected my dad as he still receives the same care as he did before and the same 2 lovely carers still call at dad's which helps a lot as dad is blind and knows the two regular carers very well now. Overall very happy with the
change and no problems at all.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to submit a review, we really appreciate all feedback received (both positive and negative) to support us to continue improving the services we provide in the future.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David B (Client) assisted by family/friend published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All members of staff are very caring and good at their job. They put you at ease.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to submit your review, we really appreciate all the comments received, both positive and negative, to help us continue to improve our services as we move forward into the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret H (Daughter of Client) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother feels safe with the care she receives. Carers are friendly, professional and competent in all they do for her.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to complete a review, we really appreciate all comments received (both positive and negative to help us to continue improving our services as we move into the future),…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Doreen W (Client) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers attend three times a day. Dinner, tea-time and breakfast. They are very efficient and see to my every need. I consider myself very lucky to have such caring persons.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us to continue improving our services as we move into the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila T (Client) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only used the service for a few weeks. Everything seems quite satisfactory so far and the carers are very pleasant and willing to help.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to complete your review, we appreciate all feedback received (both positive and negative) to enable us to continue improving our service as we move forward into the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia W (Daughter of Client) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some staff could do with retraining i.e do not wash pots properly, never dry. After shower, do not clean, dry bath or remove bath mat. In the past, blocked the toilet with wet wipes and toilet roll wrap. In addition, the care timing is not consistent.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) in order to continue making further improvements to our services in the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G G (Partner of Client) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
They do their job as best they can, which is not easy sometimes due to long hours and short staff etc. It can be stressful for both parties. Losing one's independence is very hard to accept, so staff may get a bit of abuse occasionally and unintentionally from clients. Staff must expect this and cope
with understanding (age factor etc). Excellent works of staff.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit a review on Homecare.co.uk, all feedback is really appreciated (both positive and negative) to assist us in improving our services even further as we move…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter F (Husband of Client) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At present only a sitting service to allow 'me time' for shopping without worrying. Staff on time, courteous and helpful. Thank you.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to submit your review, we really appreciate all comments received. We are really pleased that you are happy with the service we provide and your feedback will be passed…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A P (Client) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An efficient and friendly service, staff, on the whole, are exceptional. During difficult times, ill health etc, nothing is too much trouble for staff and management.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)
Thank you for taking the time to complete your review, we really appreciate all feedback received, to assist us in improving our services even further in the future. We are really happy that you are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M R (Daughter of Client) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
TLC were involved for only 3 days, 4 times daily.
The staff were pleasant and very caring.
They made my mum comfortable.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit a review, we greatly appreciate all feedback received. We would like to thank you for your kind comments, thanks again for submitting them to Homecare.co.uk.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K M (Wife of Client) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have mostly been pleased with the care my husband receives. His regular carer is excellent, friendly, quiet, pleasant and efficient in bathing and showing dignity for my husband.
She is nearly always on time (within 5 minutes or so) on her days off I'm not quite so pleased as they are sometimes late
and they vary as to who comes.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to complete a review, we appreciate all feedback received (both positive and negative) in order to assist us in improving our services further in the future. We can see…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J L (Client) assisted by family/friend published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very friendly and very nice and always help me with things and treat me with respect. Thank you.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received, in order to help us develop and improve our services even further as we move forward into the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K G (Client) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I never know who is coming and a lot of new young women.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making further improvements in the future. We are glad…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Daughter of Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so much better about my mum living at home now that we have carers 4 times a day. Mum has dementia, heart problems and poor mobility. Her carers provide her daily personal care and meals but it's so much more than that. They communicate between each other and with me to ensure continuity and
that issues are flagged up (even that a light bulb had gone out). They make her laugh and treat her so well. She looks forward to them coming. I can't thank them enough.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit a review. We take all feedback seriously in order to help us improve our services even further in the future. We are really glad you are happy with the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Val B (Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very very good. She always does anything I ask and is very helpful, kind and reliable.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Many thanks for taking the time to submit a review. We take all feedback very seriously (both positive and negative), to assist us to improve our services even further in the future. We are really…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary H (Client) assisted by family/friend published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are good and kind towards my needs and myself. Very thoughtful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to give us your feedback. We really appreciate all comments received (both positive and negative) as they assist us to make further improvements within our services in…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Harry B (Husband of Client) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since Social Services put me in touch with TLC I feel an enormous weight lifted off my shoulders. Getting my wife showered and dressed and applying creams etc. is a relief for me. I really appreciate what the carers do for my wife and me. They have become friends to us.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit a review, we take all feedback (both positive and negative) very seriously, in order to help us improve our services even further in the future. We are really…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mildred T (Client) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with your service.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
We are happy that you are very pleased with your service and thank you for taking the time to complete a review. We take all feedback (both positive and negative) very seriously to help us improve…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for Choices Homecare (Barnsley) is calculated as follows: ( (141 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 198 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (4)

Emma

Emma Stacey

Job Title: Registered Manager Joined: 2023

Hello, I'm Emma and I'm the Registered Manager here at Choices Homecare in Barnsley. I began working for Choices Homecare (Formerly TLC) last year and am enjoying the experience. I brought with me a wealth of experience, from starting out as a Care Worker, right through to my current role as Registered Manager of the service.


I enjoy working with my team and supporting them to ensure we continue 'to deliver a service to be proud of' in line with our Vision and PRIDE Values.


Please don't hesitate to reach out to me and get in touch if every there's anything you'd like to ask or discuss and I will do my very best to try and help you.

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Carol Booker

Job Title: Care Coordinator Joined: 1998

I'm Carol and I manage the Dearne area, Darfield, Wombwell, Royston and Athersley. I started as a care worker in 1998 at Christmas to earn a bit of extra cash for the kid's Christmas presents, This was supposed to be temporary and that was 25 years ago. Along the way, I somehow landed a care coordinator role without ever realising it in 2003 and have been with the exact same company all these years. Over that time I have had a lot of mums work in my area and now some of their children work for me. I am committed and love to help where I can.


I love my family and pets and always enjoy spending good quality time with them.

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Sarah Ramsey

Job Title: Care Coordinator Barnsley Joined: 2023

I'm Sarah, a care coordinator covering, Cudworth, Town, Darton and Worsbrough plus anything in between.


I never thought of ever getting into care work until the horrible COVID-19 struck and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave my other job up and became a team leader, due to hard work, dedication and great transferable skills I became a care coordinator. I joined TLC due to the positive things I had heard and the career progression that is offered. Since starting I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.

Rita

Rita Barker

Job Title: Assessment and Reviewing Officer Joined: 2017

Rita absolutely loves working in care, and she is constantly making sure the quality of care is up to the best of standards for our service users, ensuring she provides the best support possible and assuring our care workers do too.


When searching for her next adventure, Rita soon came to realise that she wanted to do more within care, so she jumped at the opportunity to become our next ARO. With her extensive skill set and prior knowledge of care, we knew Rita would make a great addition to our team.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has an Enhanced Service - more info.