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Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley, South Yorkshire S75 2BL
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Choices Homecare (Barnsley) logo
Choices Homecare (Barnsley), Barnsley
Choices Homecare (Barnsley), Barnsley
Choices Homecare (Barnsley), Barnsley

Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a...  

Care Provided by Choices Homecare (Barnsley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £30.04 - £31.69

We tailor a unique quote (person centered and obligation free) for each of our clients individually.

If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.

15 minute calls start from £11.30 with 30 minute calls from £15.14.

If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.

Please check out our website for more details about the services we can provide.

The price(s) shown are provided by the agency. Contact Choices Homecare (Barnsley) for full pricing details and T&Cs.

Contact Choices Homecare (Barnsley) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Clair White (Registered Manager)

Choices Homecare (Barnsley) Reviews (168)

9.6

Choices Homecare (Barnsley) has a Review Score of 9.6 (9.551) out of 10, based on 15 reviews in the last 2 years. Over all time Choices Homecare (Barnsley) has 168 reviews.

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Showing 168 reviews matching selected criteria
Review from Ellen B (Client / Service User) published on 23 January 2019 Submitted via Postal Card
Overall Experience

All carers are very good and give good support and care. Treated with dignity always.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Many thanks for your kind comments, we take reviews very seriously to support continual improvement of services. Compliments are passed on to care staff to allow them to receive a thank you and recognition. We are really pleased you are happy with the service we provide. Thanks again for your lovely feedback.

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Review from Betty F (Client / Service User) published on 23 January 2019 Submitted via Postal Card
Overall Experience
All my carers care about me.
6 am or 9 pm they are just as cheerful.
My meals are brought to me and everything is left tidy.

I could manage without them.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for your lovely comments, we take all feedback very seriously in order to continue improving the service we provide to our service users in the future. It will be passed on to all staff concerned, to enable them to receive a 'thank you' for all of their hard work. Thanks again for...  

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Review from John D (Son of Client) published on 23 January 2019 Submitted via Postal Card
Overall Experience

My father is in his 90's and has been diagnosed with Alzheimer's disease. As his regular carers have got to know him, they were able to anticipate his needs to provide the level of support that he required. At a recent assessment meeting, because Alzheimer's has affected his short term memory, he was unable to recall what the carers did! However, I am well aware of everything they did and all the work they carry out is fully appreciated and has been of great help to me and his principal carer. Thanks.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to support us to continually improve our services moving into the future. We are really pleased that you are happy with the care your father receives from us, and your...  

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Review from Joanne P (Daughter of Client) published on 22 January 2019 Submitted via Postal Card
Overall Experience

My dad's home care recently changed to TLC Homecare Ltd. This really hasn't affected my dad as he still receives the same care as he did before and the same 2 lovely carers still call at dad's which helps a lot as dad is blind and knows the two regular carers very well now. Overall very happy with the change and no problems at all.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review, we really appreciate all feedback received (both positive and negative) to support us to continue improving the services we provide in the future. Thanks again for your lovely comments.

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Treated with Dignity
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Review from David B (Client / Service User) published on 22 January 2019 Submitted via Postal Card
Overall Experience

All members of staff are very caring and good at their job. They put you at ease.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all the comments received, both positive and negative, to help us continue to improve our services as we move forward into the future. Thanks again for your lovely feedback.

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Treated with Dignity
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Review from Margaret H (Daughter of Client) published on 22 January 2019 Submitted via Postal Card
Overall Experience

My mother feels safe with the care she receives. Carers are friendly, professional and competent in all they do for her.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review, we really appreciate all comments received (both positive and negative to help us to continue improving our services as we move into the future), thanks again for the lovely feedback received.

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Management
Treated with Dignity
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Review from Doreen W (Client / Service User) published on 21 January 2019 Submitted via Postal Card
Overall Experience

My carers attend three times a day. Dinner, tea-time and breakfast. They are very efficient and see to my every need. I consider myself very lucky to have such caring persons.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to assist us to continue improving our services as we move into the future. Thanks again for your lovely comments.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from Sheila T (Client / Service User) published on 21 January 2019 Submitted via Postal Card
Overall Experience

I have only used the service for a few weeks. Everything seems quite satisfactory so far and the carers are very pleasant and willing to help.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we appreciate all feedback received (both positive and negative) to enable us to continue improving our service as we move forward into the future. Thanks again for submitting your comments.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Patricia W (Daughter of Client) published on 29 June 2018 Submitted via Postal Card
Overall Experience

Some staff could do with retraining i.e do not wash pots properly, never dry. After shower, do not clean, dry bath or remove bath mat. In the past, blocked the toilet with wet wipes and toilet roll wrap. In addition, the care timing is not consistent.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) in order to continue making further improvements to our services in the future. We are sorry you have felt unhappy with the service delivered by some members of our team and...  

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Review from G G (Partner of Client) published on 29 June 2018 Submitted via Postal Card
Overall Experience

They do their job as best they can, which is not easy sometimes due to long hours and short staff etc. It can be stressful for both parties. Losing one's independence is very hard to accept, so staff may get a bit of abuse occasionally and unintentionally from clients. Staff must expect this and cope with understanding (age factor etc). Excellent works of staff.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)
Thank you for taking the time to submit a review on Homecare.co.uk, all feedback is really appreciated (both positive and negative) to assist us in improving our services even further as we move forwards into the future.

We are really pleased that you find the work our staff do is excellent...  

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Review from Peter F (Husband of Client) published on 29 June 2018 Submitted via Postal Card
Overall Experience

At present only a sitting service to allow 'me time' for shopping without worrying. Staff on time, courteous and helpful. Thank you.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all comments received. We are really pleased that you are happy with the service we provide and your feedback will be passed on to the staff concerned to allow them to receive a thank you for all of their hard work. Thanks again for submitting your review.

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Review from A P (Client / Service User) published on 3 May 2018 Submitted via Postal Card
Overall Experience

An efficient and friendly service, staff, on the whole, are exceptional. During difficult times, ill health etc, nothing is too much trouble for staff and management.

Reply from Elaine Bradley-Smith, at Choices Homecare (Barnsley)

Thank you for taking the time to complete your review, we really appreciate all feedback received, to assist us in improving our services even further in the future. We are really happy that you are pleased with the service you receive. Thanks again for letting us have your comments.

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Review from M R (Daughter of Client) published on 19 March 2018 Submitted via Postal Card
Overall Experience
TLC were involved for only 3 days, 4 times daily.
The staff were pleasant and very caring.

They made my mum comfortable.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review, we greatly appreciate all feedback received. We would like to thank you for your kind comments, thanks again for submitting them to Homecare.co.uk.

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Review from K M (Wife of Client) published on 19 March 2018 Submitted via Postal Card
Overall Experience
I have mostly been pleased with the care my husband receives. His regular carer is excellent, friendly, quiet, pleasant and efficient in bathing and showing dignity for my husband.

She is nearly always on time (within 5 minutes or so) on her days off I'm not quite so pleased as they are sometimes late and they vary as to who comes.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to complete a review, we appreciate all feedback received (both positive and negative) in order to assist us in improving our services further in the future. We can see that the feedback received is mainly positive and can confirm we always strive to deliver calls...  

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Review from J L (Client / Service User) published on 19 March 2018 Submitted via Postal Card
Overall Experience

The carers are very friendly and very nice and always help me with things and treat me with respect. Thank you.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received, in order to help us develop and improve our services even further as we move forward into the future. We are really pleased you are happy with the service you receive. Thanks again for letting us have your lovely comments. Thank you.

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Review from K G (Client / Service User) published on 14 March 2018 Submitted via Postal Card
Overall Experience

I never know who is coming and a lot of new young women.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us in making further improvements in the future. We are glad that you have found the service we provide satisfactory/good so far and have looked into the number of...  

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Review from J H (Daughter of Client) published on 2 January 2018 Submitted via Postal Card
Overall Experience

I feel so much better about my mum living at home now that we have carers 4 times a day. Mum has dementia, heart problems and poor mobility. Her carers provide her daily personal care and meals but it's so much more than that. They communicate between each other and with me to ensure continuity and that issues are flagged up (even that a light bulb had gone out). They make her laugh and treat her so well. She looks forward to them coming. I can't thank them enough.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review. We take all feedback seriously in order to help us improve our services even further in the future. We are really glad you are happy with the service we provide to your Mum and thank you for your kind comments. We will pass on your thanks to the...  

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Care / Support
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Treated with Dignity
Value for Money
Review from Val B (Client / Service User) published on 2 January 2018 Submitted via Postal Card
Overall Experience

My carer is very very good. She always does anything I ask and is very helpful, kind and reliable.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Many thanks for taking the time to submit a review. We take all feedback very seriously (both positive and negative), to assist us to improve our services even further in the future. We are really pleased that you are happy with the service you receive from us and will pass on your lovely...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mary H (Client / Service User) published on 2 January 2018 Submitted via Postal Card
Overall Experience

Carers are good and kind towards my needs and myself. Very thoughtful.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to give us your feedback. We really appreciate all comments received (both positive and negative) as they assist us to make further improvements within our services in the future. Thanks again for the kind comments received we are really pleased you are happy with the service you receive. Thank you.

Staff
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Management
Treated with Dignity
Value for Money
Review from Harry B (Husband of Client) published on 2 January 2018 Submitted via Postal Card
Overall Experience

Since Social Services put me in touch with TLC I feel an enormous weight lifted off my shoulders. Getting my wife showered and dressed and applying creams etc. is a relief for me. I really appreciate what the carers do for my wife and me. They have become friends to us.

Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)

Thank you for taking the time to submit a review, we take all feedback (both positive and negative) very seriously, in order to help us improve our services even further in the future. We are really glad that you find our service helpful and that you are happy with the service your wife receives from us. Thanks again for your kind comments, your feedback is really appreciated. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 November 2022
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Wednesday 06 Nov 2024At Optimo Care Group, we believe that exceptional care comes from exceptional people. Our inaugural Pride Awards 2024 celebrated those within our organisation who go above and beyond, embodying the...

Awards / Recognitions (2)

  • Recipient: Choices HomecareDate: Saturday 29 Jun 2019
  • Recipient: Choices HomecareDate: Thursday 05 Apr 2018

Meet the Team (1)

Sarah Ramsey Job Title: Care Coordinator Barnsley Joined: 2023
Sarah Ramsey

I'm Sarah, a care coordinator covering the Cudworth, Town, Darton, Worsbrough, plus any other areas of Barnsley in between.

I never thought of ever getting into care work until the horrible COVID-19 struck, and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave up my other job and became a team leader, and then, due to hard work, dedication and transferable skills, I became a care coordinator. I joined Choices due to the positive things I had heard and the career progression that is offered. Since starting, I have never looked back and can't wait to see where this journey will take me.

In my spare time, I love spending time with my beautiful little boy and husband.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has an Enhanced Service - more info.