Choices Homecare (Barnsley)

C/O Head Office, Maple House, Maple Estate, Stocks Lane, Barnsley S75 2BL
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9.6 168 Reviews
  • Choices Homecare (Barnsley), Barnsley
Formally known as TLC Homecare, Choices Homecare's motto is 'skilled care your way', which is a philosophy they look to bring to older and vulnerable adults throughout South and West Yorkshire. They are proud to support people to live in their own homes for longer and can provide a full range of homecare services.

Their 'Values' are embedded throughout the Organisation to ensure they reflect their Vision (...to deliver a service to be proud of), and are able to deliver the best quality of care that they can for all of their service users.

They offer a person centred approach to a wide range of care needs (offering support with: personal care, meal preparation, medication assistance, home respite/safety check visits or sitting services whilst family go out (or other), assisting service users to go out into the community, shopping, light domestic help and more). They can also provide support to adults who suffer dementia, or those with learning or other disabilities.

There is a strong focus on quality recruitment and training and Choices are passionate about delivering safe, well planned services; care and support workers promote choice and independence to assist service users in remaining as independent as possible, whatever the situation. Outcome-focused services take account of client preferences and aspirations, with 'Choices' considering themselves as 'working in partnership with their service users' to deliver, quality services to each and every one.
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Care Provided by Choices Homecare (Barnsley)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.04 – £31.69

We tailor a unique quote (person centered and obligation free) for each of our clients individually.


If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient day to visit you and set a start date for care to begin.


15 minute calls start from £11.30 with 30 minute calls from £15.14.


If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to help.


Please check out our website for more details about the services we can provide.

These prices are only a guideline, please contact Choices Homecare (Barnsley) to find out the exact price for your requirements.

Contact Choices Homecare (Barnsley) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Choices Homecare (Barnsley) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sheridan Bettney (Registered Manager)

Choices Homecare (Barnsley) Reviews (168)

9.6

Choices Homecare (Barnsley) has a Review Score of 9.6 (9.627) out of 10, based on 27 reviews in the last 2 years.
Over all time Choices Homecare (Barnsley) has 168 reviews.

Overall Experience
  • 93
  • 58
  • 16
  • 1
  • 0
Date Published
  • 168
  • 3
  • 4
  • 27
  • 141
Reviewer Connection to Choices Homecare (Barnsley)
  • 74
  • 42
  • 17
  • 10
  • 10
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 168, showing 121-140
Review from Mary W (Client) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend all (except one who came to cover from Darfield). I had her 2 days and I found her bossy and even though she was told not to touch my calves, she had to be told repeatedly. The first day was shower day. She grabbed the sponge and proceeded to wash me all over including lifting my breasts
to wash underneath. Thankfully she did not wash between my legs/private parts. I am quite capable of washing myself and she took away my dignity. I do not want her in my house again. I will not accept her as my carer and will refuse her. She did other things wrong repeatedly. I wonder if she read my care plan? 19/6/19, 20/6/19.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative), to assist us in continually improving our services as we move into the future. We are really pleased you find the service we provide mainly excellent, however, please rest assured we will look into the other comments you make further, in order to investigate as required and address any issues accordingly. One of our managers will get in touch soon to discuss further, if ever there is anything you'd like to discuss in the future, please do feel welcome to contact your local office who are more than happy to deal with all enquiries received. Thanks again for submitting your review to Homecare.co.uk.
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Review from Dorothy K (Client) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant and reassuring.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to review us on Homecare.co.uk. We really appreciate all feedback received to support continual future improvement. Thank you for the lovely comment received.
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Review from Vivienne W (Client) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am having a great experience with TLC carers. I have found that I really get on fabulously with one young carer, she, as a carer, is absolutely wonderful, I would dearly love her to be my permanent carer when she is at work. I do understand that I would have to accept on her day off and when she's
on holiday or on sick that I would have to accept different carers. She has helped me to accept having carers as I was dead set against having carers but one carer is no longer with and this carer has helped me lots.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to review us on Homecare.co.uk. We take all feedback very seriously (both positive and negative) to assist us in improving our services even further in the future. Your comments will be passed on to the carer concerned to allow them to receive a 'thank you' for all of their hard work, we will also feedback your comments to the office team for reference purposes. Thanks again for your kind comments we are really pleased you are happy with the service you receive from us.
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Review from Margaret B (Daughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good review. Really pleasant lady, told us everything we needed to know. Answered all our questions.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to complete your Homecare.co.uk review, we really appreciate all feedback received (both positive and negative), to help us continue improving our services in the future. We are really pleased you were happy with the assessment and review received. Thanks again for your kind comments.
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Review from D S (Son of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The case involving my elderly mother was handled effectively, with care and interest. I have no problems with the way she has been dealt with.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit a review to Homecare.co.uk. We really appreciate all feedback received (both positive and negative), to assist us in improving our services even further in the future. We are pleased you felt very positive in relation to the care your Mother received and would like to say thanks again for your kind comments.
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Review from D B (Client) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good and caring for my needs.
Always ready to help me.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to complete a review on Homecare.co.uk, we really appreciate all feedback received in order to continue improving our services in the future. Thanks again for your kind comments.
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Review from Colin A (Client) assisted by family/friend published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
TLC has been very good.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to review us on Homecare.co.uk, we really appreciate all feedback received (both positive and negative) to assist us in improving our services even further in the future. Thanks again for your kind feedback.
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Review from J L (Daughter of Client) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently booked some welfare calls to check on my Mum whilst I was on holiday. The care worker did an amazing job and my Mum looked forward to seeing her every day. I would highly recommend TLC Homecare.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to submit a review, all feedback is taken really seriously (both positive and negative) in order to continue improving our services in the future. Thanks again for your lovely comments.
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Review from Barbara W (Daughter-in-law of Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very thorough review. Updated all relevant information that was required from a previous review. The person who did the review was very accommodating and very helpful with our needs.
Reply from Elaine Bradley-Smith at Choices Homecare (Barnsley)Thank you for taking the time to review us on Homecare.co.uk, we are pleased you are happy with the service received and your comments will be passed on to the reviewer to allow them to be thanked for all their hard work. Thanks again for some fantastic feedback, we really appreciate all feedback received to assist us in improving our services even further in the future.
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Review from Judith H (Client) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Standard is not as good as it could be.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative) in order to continue improving our services in the future. We are sorry to hear that you feel the 'standard is not as good as it could be'. Please do feel welcome to get in touch with your local office on the usual contact number, if there is anything you would ever like to report or discuss, meanwhile someone will be in touch soon to discuss your review for feedback purposes. Thanks again for submitting your review to Homecare.co.uk.
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Review from J G (Client) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
No consultation about the replacement carer covering for maternity leave. No ring back when enquiring about anything.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we really appreciate all feedback received in order to help us continually improve our services in the future. We are really sorry that you feel there are some breakdowns in communication and would like to apologise for any inconvenience caused. We are very aware of the importance of good communication and have since addressed this issue with our office based staff, we are confident you will see an improvement in the future. Should you have any future issues or there is anything else you would like to discuss, please feel welcome to contact the Registered Manager on the usual office contact number, who will be more than happy to try and help. We hope this helps bring some resolution to your concerns, thanks again for completing a review.
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Review from R B (Client) assisted by family/friend published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the care provided by my regular carers extremely good but the carers who come when the regular ones are away leave a lot to be desired. Some are OK but there are those who couldn't care less and do not take care.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we take all feedback very seriously (both positive and negative), to support continual improvement of our services as we move into the future. We are really pleased that you find the service provided by regular carers extremely good but are sorry to hear you are not as happy with the service you receive from those who attend less regularly. Your comments have been fed back to our senior management team to enable any issues to be looked into, in the meantime, please feel welcome to contact your local office on the usual telephone number if you have any particular issues you would like to discuss. We will do our very best to try and help. Thanks again for providing your feedback, we really appreciate all comments received.
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Review from Alice D (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is the best anyone could have. The girls that see to me are wonderful, never without kindness and always good words. When my husband needed the same care, I said I only wanted TLC to do for him and was over the moon when it worked out my family was also very pleased. We are so grateful
for all you do for us. A big thank you from us.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to complete your review, we really appreciate your kind comments. We will pass on your feedback to the care workers concerned to enable them to receive a thank you for all their hard work. Thanks again for your lovely comments.
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Review from Betty D (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with TLC Homecare the carers are always helpful and willing to do anything to help me.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative), to help us continue to improve our services as we move forwards into the future. We are really pleased to hear you are happy with the service you receive from TLC, thanks again for your lovely comment, thank you.
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Review from Christine B (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to the carers coming in. The carers are better than my relatives. I am grateful for the carers because I keep losing my balance and If I don't sit down I fall down and I can't stand for very long. The carers come and do my meals they get me a bottle of water out of the fridge and I always
joke about it being Vodka but I suffer from epilepsy and can't have alcohol.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your lovely comments, we really appreciate all feedback received (both positive and negative) to assist us to improve further during the future. We will pass your feedback onto our staff to enable them to be thanked for all their hard work. Thanks again for your submitting your review.
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Review from E F (Client) assisted by family/friend published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very pleasant and efficient. They are always cheerful and friendly, always eager to help.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to complete a review, we really appreciate all feedback received, which will be passed on to the care workers involved to allow them to be thanked for all of their hard work. Thanks again for your kind comments.
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Review from Joan S (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I get from TLC and the way they cared for my husband.
I have only one upset and this was sorted.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)We are really pleased to hear you are happy with the service TLC have provide and that an upset was sorted. Thank you for taking the time to complete your review, we really appreciate all feedback received (both positive and negative) to assist us in improving our services even further in the future. Thanks again for your lovely comments.
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Review from Stephen T (Husband of Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife's carers are good and reliable. Always cheerful and pleasant.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we really appreciate all feedback received (both positive and negative) to assist us with the continual improvement of the service we provide. Thanks again for your lovely comments.
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Review from J D (Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the carers to be very helpful.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your review, we really appreciate all feedback received to help us to improve further in the future. We pass feedback on to our staff to allow them to receive a thank you for all their hard work. Thanks again for your kind comments.
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Review from Robert F (Husband of Client) published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Four times a day, seven days a week, month in month out, TLC ladies appear and carry out their duties in the most caring manner possible. We really couldn't wish for any better service. Jokingly, when I hear the girls walk down my drive, I will utter the words "The angels are here" but in all seriousness,
they most certainly are.
Reply from Elaine Bradley-Smith, Employee Engagement & Communications Officer at Choices Homecare (Barnsley)Thank you for taking the time to submit your kind comments, we really appreciate all feedback received (both positive and negative), to enable us to continue improving our services into the future. Your feedback will be passed on to the care workers concerned to enable them to receive a thank you for all their hard work. Thanks again for your lovely comments.
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Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for Choices Homecare (Barnsley) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.627 for Choices Homecare (Barnsley) is calculated as follows: ( (109 Excellents x 5) + (39 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 158 Ratings = 4.627
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Choices Homecare (Barnsley) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Ramsey

Job Title: Care Coordinator Barnsley Joined: 2023

I'm Sarah, a care coordinator covering the Cudworth, Town, Darton, Worsbrough, plus any other areas of Barnsley in between.


I never thought of ever getting into care work until the horrible COVID-19 struck, and I couldn't do my previous job. I felt grounded and needed to get out of the house. I then saw a job for home care and thought I'd give that a go! I fell in love with care so much that I gave up my other job and became a team leader, and then, due to hard work, dedication and transferable skills, I became a care coordinator. I joined Choices due to the positive things I had heard and the career progression that is offered. Since starting, I have never looked back and can't wait to see where this journey will take me.


In my spare time, I love spending time with my beautiful little boy and husband.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choices Homecare (Barnsley) to verify any information. View our terms and conditions. Choices Homecare (Barnsley) has an Enhanced Service - more info.