Advantage Healthcare - London and South East

7th Floor, Grosvenor House, 125 High Street, Croydon CR0 9XP
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1 Review
  • Advantage Healthcare - London and South East, Croydon
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on Request

Good to Know

Person in charge

  • Christina King (Manager)
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Advantage Healthcare - London and South East Reviews (1)

Over all time Advantage Healthcare - London and South East has 1 review.

Overall Experience

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  • 0
  • 1
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Date Published

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Review from Emily S (Daughter of Client) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend this agency to provide care for you or your family members. They have left my severely disabled, wheelchair bound father who requires 24/7 care without any cover on numerous occasions. Having been awake all day and at work, my mother has then had to cover night shifts which have
been left uncovered by Interserve Healthcare, leaving her tired and unfit to go to work the next day. I believe this is unsatisfactory and we are deeply disappointed. Everyone wants the best for their family member and in my opinion, I do not believe that Interserve Healthcare (Croydon) provide this.

Reply from Alexandra Whitelegg, Marketing & Comms Officer at Advantage Healthcare - London and South East

Thank you for taking the time to provide feedback on our service. We are sorry that you have had cause to complain regarding the service provided on behalf of Interserve Healthcare Group.


We have acknowledged receipt of the complaint that you have raised with our branch. In line with the company complaints policy, a thorough investigation is now being undertaken. Once the investigation has been completed, a full written response will be sent to you. We will send this response within 21 working days of your complaint being acknowledged.

Should you require any further assistance, please do not hesitate to contact your care service manager and we will endeavour to assist you further.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Advantage Healthcare - London and South East

What Type of Services does Advantage Healthcare - London and South East offer?

Advantage Healthcare - London and South East offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Advantage Healthcare - London and South East to verify any information. View our terms and conditions. Advantage Healthcare - London and South East has an Basic Service - more info.