Home Instead (Swansea)

Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.

Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.

Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.

Recognizing Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.

Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.

With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.

Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.

Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care, by highly-trained Care Professionals who can help promote their well-being and independence.

Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.

Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.

In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.

Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.

Kate became a member of our team in March 2021, bringing with her a fresh perspective after graduating from Swansea University the previous year. With academic credentials in Business Management and Marketing, she holds both Bachelor's and Master’s degrees in these fields.

Her entry into the care sector was not only professional but deeply personal. Kate's motivation stems from her first-hand experience assisting her parents in caring for her grandad, who battled Vascular Dementia. Witnessing the impact on her family highlighted the significance of quality care and Dementia awareness, leading her to choose Home Instead.

Within Home Instead Swansea, Kate's role encompasses diverse responsibilities, including Marketing, Community Engagement, and Recruitment. She cherishes the opportunities her position provides to explore Swansea, meet individuals from various backgrounds, and contribute to the community. Currently, Kate runs our Memory Cafe and Tech Course for Seniors. Excitingly, she has plans to expand our offerings by introducing a walking group in the near future.

Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.

Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.

Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.

As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.

Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.

In 2018, Gly graduated from Centre Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organizations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.

Within Home Instead, Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.

Gemma began her career as a hairdresser before realising she wanted to care for people on a deeper level. This led her to join Home Instead in the summer of 2022 as a Care Professional.

Gemma quickly settled into her new role, becoming a favourite among her regular clients. Her ability to learn quickly and perform well under pressure earned her a place on the On-Call Team, supporting our clients and Care Professionals on the 24-hour office helpline.

Recently, Gemma transitioned to the office as a Senior Care Professional. In this role, she assists the office team with monitoring the phones and conducts service reviews to ensure our clients are satisfied with the service.

Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.

Ffion holds a degree in Psychology and brings over five years of experience working in supported accommodation as a Senior Support Worker and Social Prescriber in Gloucestershire. Passionate about mental health and well-being, Ffion is dedicated to empowering individuals to lead fulfilling lives. Her compassionate approach and commitment to making a difference inspire her work in helping others achieve their personal and emotional goals.

Jodi joined the Home Instead Swansea team in 2025, with an impressive 8 years of experience in domiciliary care. Previously, she served as a highly trained tradesman in the Armed Forces for 13 years.

Her professional background includes expertise in welfare care, health and safety, manual handling, first aid, wellbeing, inspecting, auditing, discipline, and management. Jodie consistently sets high personal standards and ensures 100% compliance with legislation and policies for every task at hand.

Jodie is extremely passionate about helping others achieve their potential and firmly believes that she can make a positive difference in their lives.