I have been with other care companies previously, but never have I had such great continuityH L(Client / Service User)
I am happy with the companionship my mum is getting, it is making a positive difference to her.F N(Daughter of Client/Service User)
I have seen my mother's confidence grow as a result of the excellent careP K(Daughter of Client/Service User)
I have been with other care companies previously, but never have I had such great continuityH L(Client / Service User)
I am happy with the companionship my mum is getting, it is making a positive difference to her.F N(Daughter of Client/Service User)
I have seen my mother's confidence grow as a result of the excellent careP K(Daughter of Client/Service User)
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their mission is to provide compassionate and reliable care that supports clients in maintaining their independence and comfort within their own homes. Clients are carefully matched to their own Care Professionals based on hobbies, personality and interests so they can enjoy...
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their mission is to provide compassionate and reliable care that supports clients in maintaining their independence and comfort within their own homes. Clients are carefully matched to their own Care Professionals based on hobbies, personality and interests so they can enjoy their calls together.
Services include:
- Personal Care: Assistance with daily activities like bathing, dressing, and grooming.
- Medication Management: Ensuring timely and accurate medication administration.
- Companionship: Providing friendship and emotional support to reduce loneliness.
- Household Assistance: Help with light housekeeping, meal preparation, and shopping.
- Specialised Healthcare: Tailored support for individuals with dementia, physical disabilities, and other specific conditions.
- Live-in Care: Around the clock support giving you peace of mind.
Home Instead Swansea prides itself on the award-winning team of experienced and dedicated Care Professionals who are passionate about providing high-quality care. Personalised care plans are designed to cater to the individual needs and wants, to ensure they are able to live their life to the fullest where they feel safest, at home.
The 24/7 office hotline offers peace of mind to clients and their families, knowing that help is always just a phone call away. As a local provider, Home Instead Swansea deeply values the community and is dedicated to making a positive impact in Swansea.
Care Provided by Home Instead (Swansea)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£30 - £38
Weekly Live-in Care
£1,850 - £1,950
Contact Home Instead (Swansea) to get a personalised quote:
Our calls are a minimum of 1-hour, as we believe that quality care takes time.
You will be carefully matched to your own Care Professional, who you will then stay with, giving you continuity.
The hourly rate will vary depending on the complexity and location of the care package. During your initial phone consultation, you will be given the exact prices for your bespoke personal plan.
The price(s) shown are provided by the agency. Contact Home Instead (Swansea) for full pricing details and T&Cs.
Home Instead (Swansea) has a Review Score of 9.9 (9.861) out of 10, based on 40 reviews in the last 2 years. Over all time Home Instead (Swansea) has 177 reviews.
Review from Cath W (Daughter of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to...
A particular member of staff has been has been totally reliable and built up a good relationship with my mother and understands the issues which she faces . I feel that she is totally in my mother's corner. They have long discussions which has given mum another perspective on life. I feel able to leave her
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also...
Thank you so much for your kind and thoughtful feedback.We're especially pleased to hear that your mother has built such a strong relationship with her regular Care Professional. Knowing that she feels understood, supported, and truly listened to is exactly what we strive for in our care. It's also wonderful to hear that their conversations have brought your mother new perspectives - that connection and companionship are just as important as practical support.Your trust in us, especially in feeling confident to leave your mother in our care, means a great deal. We'll be sure to pass on your kind words to the team member involved - she will be so pleased to know the difference she's made.Thank you again for your support.
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Review from Tracy H (Daughter of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made. The support workers were punctual, knowledgable and totally professional at all times.
The office staff were extremely helpful and really...
The manager and the team were amazing from the word go. They were friendly and professional and put my mother's needs at the centre of all decisions made. The support workers were punctual, knowledgable and totally professional at all times. The office staff were extremely helpful and really reassured me that my mother was in safe hands. I wish every experience I have had with a care organisation could be as positive and supportive as my recent dealings with the team at Home Instead Excellent all round and reassuring to know working to these client centred support arrangements exists.
Thank you Home Instead .
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped...
Thank you so much for your kind and thoughtful review. Were truly grateful for your feedback and delighted to hear that your experience with Home Instead Swansea has been so positive from the very beginning.Its incredibly rewarding to know that our team from the care staff to the office helped you feel confident and reassured that your mother was in safe hands. Placing the needs of our clients at the heart of everything we do is a core value for us, so your words mean a great deal.Well make sure your praise is shared with the entire team theyll be proud to know their professionalism and dedication made such an impact.Thank you once again for your support and trust. Were always here if you need us.
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Review from Caroline O (Niece of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know...
As a family new to the whole care experience Home Instead have made it simply the easiest thing we've put in place for my uncle. From initial phone conversation to meeting the staff everyone has been extremely helpful, understanding and provided options along the way that I didn't even know existed. We wanted to ensure that my uncle kept his independence but has that extra little bit of help. The carers have been amazing and provide not just "care" but friendship and a confidante. Just because they're old doesn't mean they haven't got anything to say or contribute to society and the carers are happy to listen. After years of living alone my uncle has come alive again and regales me with all the laughs and chats he has with his daily carers. When I've needed to arrange transport to hospital appointments they've been able to put that in place. Anything I've been unsure of they're happy to explain and alter if I've needed to.
I wouldn't hesitate to recommend them
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you...
Thank you so much for your wonderful and heartfelt review. It truly means a great deal to all of us at Swansea Home Instead.Were honoured to have been able to support you and your uncle through what can often feel like a daunting process when starting out with care. Its fantastic to hear that you found everything from your first phone call to the ongoing support clear, reassuring, and helpful.Were especially touched to know how much of a difference the carers have made, not just in terms of practical help, but in offering companionship and real connection. Its so important to us that clients are seen, heard, and valued not just cared for, but truly known and its heartwarming to know your uncle is enjoying those conversations, laughs, and moments of joy again.Thank you again for your trust, your kind words, and for letting us be a part of your uncles life. Were always here if you need anything just give us a call.
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Review from I C (Son of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.
Just to say the service is great. It has made a huge difference to her over the months. At some point we will be looking to add another slot with a carer to take my mum to places she can't get to on her own, especially now with the declining bus service.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind words and positive feedback.Were delighted to hear that the service has made such a difference to your mum over the past few months. Supporting clients to maintain their independence and enjoy life as fully as possible is at the heart of what we do, so its lovely to...
Thank you so much for your kind words and positive feedback.Were delighted to hear that the service has made such a difference to your mum over the past few months. Supporting clients to maintain their independence and enjoy life as fully as possible is at the heart of what we do, so its lovely to know the care is having a meaningful impact.Wed be more than happy to discuss adding another visit in the future to help your mum get out and about, especially given the challenges with local transport. Just let us know when the time feels right, and well work with you to make the arrangements.Thank you again for your trust and support.
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Review from Andrea P (Daughter of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff.
Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to...
My review is based on the reactions of my mum as she lives independently and I rarely meet the members of staff. Mum has a good relationship with her usual carer and values her opinions. She has found it a bit more difficult when the carer is not her regular person but the staff members seem to have put her at ease. Mum is very happy that she is able to have occasional lifts from her carers.
Mum will always voice her concerns and I am happy that they seem to be listened to.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client...
Thank you for taking the time to share your feedback - it means a great deal to us.We're so pleased to hear that your mum has built a strong relationship with her regular Care Professional and feels comfortable expressing her thoughts and concerns. It's incredibly important to us that every client feels heard and respected, so we're glad to know that this has been your mum's experience.We also understand that changes in routine can sometimes be challenging, so we're especially grateful that your mum has been able to feel at ease with other team members when needed. We'll be sure to share your kind words with the care team - they'll be delighted to know their efforts are appreciated.Thank you again for your trust and support.
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Review from Saran L (Daughter of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would...
An excellent service provided by all care givers & office staff. Any changes or additions to the schedule are actioned immediately. The care givers are friendly and experienced. They do a great job keeping Mum safe, entertained & well looked after enabling her to stay in her own home. I would highly recommend Home Instead Swansea Branch.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great...
Thank you so much for your kind and encouraging words. Were delighted to hear that youve had such a positive experience with the care provided by our Swansea team.Its wonderful to know that both our caregivers and office staff have made a meaningful difference in supporting your mum. We take great pride in delivering responsive, personalised care that helps our clients remain safe, happy, and comfortable in their own homes and its incredibly rewarding to hear that reflected in your feedback.Your recommendation means a great deal to us, and well be sure to pass on your kind words to the whole team.
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Review from Paul R (Son of Client) published on 19 September 2025 Submitted via Website•
Overall Experience
I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium...
I have been impressed with the focus on care and detail which I have received from Swansea Home Instead, as my mother was recently ill. The carers were the ones who initially spotted there had been a problem and promptly alerted me with details and were very helpful in suggesting short and medium term ways of dealing with the matter. The care plan was reviewed and adjusted in sufficient detail to be realistic to my mother's needs (but without over-doing it too!) The Home Instead carers and office showed knowledge and effort to treat my mother with care and dignity, allowing her the ability to care for herself where this was possible, but also to offer additional help where and when it became needed. Exactly right!
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience with Swansea Home Instead.It means a great deal to hear that our team made a positive difference during a difficult time for your mother. We are especially proud that our Care...
Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience with Swansea Home Instead.It means a great deal to hear that our team made a positive difference during a difficult time for your mother. We are especially proud that our Care Professionals were able to respond promptly, communicate clearly, and support both you and your mother with sensitivity and respect. Ensuring care is tailored to individual needs - balancing support with independence - is at the heart of what we do, so your feedback is both encouraging and deeply appreciated.We'll be sure to pass on your comments to our care team and office staff, who will be so pleased to know their efforts have been recognised.Thank you again for your trust and support.
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Review from Kevin W (Son of Client) published on 3 July 2025 Submitted via Website•
Overall Experience
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and...
All the carers so far have been very helpful and very pleasant. With in reason they are always on time depending on traffic but they never the less always stay for the whole hour.
They are very good at food preparation and are pleasant to chat with. Laundry is done regularly which works well, and they also do some hoovering and polishing.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind feedback! We're delighted to hear that you're happy with the care team's punctuality, friendliness, and the support they provide. It's great to know that the help with meals, laundry, and housekeeping is making a positive difference. We'll be sure to share your comments with the Care Professionals- they'll really appreciate it!
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Review from Mary M (Wife of Client) published on 9 May 2025 Submitted via Website•
Overall Experience
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions.
The caregiver was...
Starting from the initial contact everything was done quickly and professionally. The management provided me with all the necessary information, a care plan and a meeting with the carer within the set time frame promised. They were only a phone call away if I had any questions. The caregiver was prompt, professional and very efficient. She met my husband on 2 occasions prior to my respite dates. This helped so much as this was our first experience with live-in home care and my husband was nervous about a "stranger" in the house.
When I checked in with the caregiver via txt she responded immediately and was reassuring. I am planning to have this service again and hopefully the same caregiver as my husband was very comfortable with her.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind and thoughtful review. We're delighted to hear that your experience with our service-from the initial contact to the live-in care-met your expectations and brought peace of mind during your respite. It's wonderful to know that the Care Professional helped ease your...
Thank you so much for your kind and thoughtful review. We're delighted to hear that your experience with our service-from the initial contact to the live-in care-met your expectations and brought peace of mind during your respite. It's wonderful to know that the Care Professional helped ease your husband's nerves and provided the support and reassurance you both needed. Building trust is so important, especially in a first-time care situation, and we're glad she made such a positive impression. We truly appreciate your feedback and look forward to supporting you again in the future-with the same Care Professional whenever possible. Please don't hesitate to reach out if there's anything you need in the meantime.
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Review from J H (Son of Client) published on 8 May 2025 Submitted via Website•
Overall Experience
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily...
Really easy to setup the appropriate care package and the start was timed to coincide with a hospital release. It is a significant decision for someone who has remained independent for a long time to start with daily care. All the Home Instead staff have helped with the transition and the daily care is great, thoughtful and proactive.
↩Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)
Thank you for taking the time to share your experience. We understand how significant the transition to daily care can be, especially for those who have been independent for so long. Its wonderful to hear that the process was smooth for your family, and were so pleased our team could support you during this time. You know where we are if you ever need us!
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Review from Jo W (Daughter of Client) published on 6 May 2025 Submitted via Website•
Overall Experience
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
Absolutely first class service - from the initial inquiry, to the assessment and to the actual delivery of care for my mum. All of the team were just fantastic. I can not praise them enough. Thank you for all you did to support Mum.
↩Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)
Thank you for your wonderful feedback it truly means a lot to us! We're so glad we could support your mum and make a positive difference.
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Review from L T (Wife of Client) published on 20 March 2025 Submitted via Website•
Overall Experience
Great service provided The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.
Great service provided The carer is very prompt professional and friendly and we are very comfortable with them especially with regard to personal care.
Also we are kept aware of any changes due to illness / unforeseen circumstances.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you for taking the time to share your experience with us. Were delighted to hear that you feel comfortable and well-supported by our carer. Providing professional, prompt, and friendly care while maintaining open communication is our priority, and it's wonderful to know that this has been...
Thank you for taking the time to share your experience with us. Were delighted to hear that you feel comfortable and well-supported by our carer. Providing professional, prompt, and friendly care while maintaining open communication is our priority, and it's wonderful to know that this has been your experience. Keeping you informed of any changes is essential to us, as we believe in maintaining transparency and trust. Your feedback motivates our team to continue delivering compassionate and reliable care. Thank you for your trust in us!
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Review from Susan W (Mother of Client) published on 19 March 2025 Submitted via Website•
Overall Experience
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant.
I just want to say that he has a brilliant team now looking...
My son was very nervous about making a change with his care package, having been with the previous company for around 20 years. he had also just come out of hospital after a stay of two months and had a pacemaker defibrillator implant. I just want to say that he has a brilliant team now looking after him. Things had changed dramatically for the better. In his own words "Wished I had done it sooner". He is happy, clean and tidy in presentation with none of the stress he previously felt.
I can only thank you and highly commend the your company and your staff for the excellent care my son now has.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared...
Thank you so much for sharing your heartfelt feedback. We understand that making changes to a long-standing care arrangement can be a daunting decision, especially following such a significant health experience. It's truly rewarding to hear that your son is now happy, comfortable, and well-cared for by our team. Our priority is to provide compassionate and attentive support, and it's wonderful to know that his experience reflects that commitment. We'll be sure to share your kind words with our staff-they will be thrilled to know they've made such a positive difference. Thank you for your trust in us and for taking the time to share your experience.
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Review from P T (Client / Service User) published on 19 March 2025 Submitted via Website•
Overall Experience
Very pleased with the fact that the service provider communicates well with us. Any small problems are dealt with promptly and effectively. My particular carer, provides the care as per our contract exceedingly well.
She is pleasant, relaxed and efficient, her time keeping is great, and my wife...
Very pleased with the fact that the service provider communicates well with us. Any small problems are dealt with promptly and effectively. My particular carer, provides the care as per our contract exceedingly well.
She is pleasant, relaxed and efficient, her time keeping is great, and my wife and I are very pleased with her work ethic.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our service and that your Care Professional has been meeting your expectations with professionalism and care. We take great pride in providing attentive and reliable support, and it's...
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our service and that your Care Professional has been meeting your expectations with professionalism and care. We take great pride in providing attentive and reliable support, and it's heartening to know that our efforts make a meaningful difference to you and your wife. Your kind words motivate us to continue delivering the highest standard of care. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out.
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Review from David W (Nephew of Client) published on 17 March 2025 Submitted via Website•
Overall Experience
We found you to be very helpful, friendly and easy to deal with. My aunt was treated with patience and dignity and we were very happy with the speed that you were able to provide care and the care that was provided.
We found you to be very helpful, friendly and easy to deal with. My aunt was treated with patience and dignity and we were very happy with the speed that you were able to provide care and the care that was provided.
↩Reply from Kate Webb, Marketing Manager at Home Instead (Swansea)
Thank you for your kind words. We're happy to hear that you found our team helpful and friendly - we aim to please! We always try to respond quickly to requests, so if you need anything in the future, please just let us know. Thank you for your feedback.
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Review from G S (Son of Client) published on 17 March 2025 Submitted via Website•
Overall Experience
The service is very good and helping my mum on days I cannot see her. They help out as requested by my mum. Only had them for a few weeks and it is going well. Will have more to say after they have been coming for long but it is excellent.
The service is very good and helping my mum on days I cannot see her. They help out as requested by my mum. Only had them for a few weeks and it is going well. Will have more to say after they have been coming for long but it is excellent.
↩Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea)
Thank you so much for sharing your positive experience. We're glad to hear that our service is helping your mum, and that everything is going well so far. We look forward to continuing to provide excellent care and getting to know Mum even more!
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Review from Alan L (Client / Service User) published on 17 December 2024 Submitted via Website•
Overall Experience
I thought I should let you know how much I continue to be impressed with my main carer. She has now been with me for some years and has consistently been quite outstanding. She has a wealth of experience in the care sector and is highly professional. She has a very broad range of competence, there...
I thought I should let you know how much I continue to be impressed with my main carer. She has now been with me for some years and has consistently been quite outstanding. She has a wealth of experience in the care sector and is highly professional. She has a very broad range of competence, there is nothing she does not seem able to do. She is very energetic and has bags of initiative. At the same time she is extremely kind and endowed with a great capacity for empathy. She is also a delightful person and an unalloyed pleasure to have in my house. They don't come any better. It would not be possible.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your heartfelt and glowing review. It is truly uplifting to hear such kind words about your care professional. We are delighted to know how much you value her dedication, professionalism, and the positive impact she has on your life.
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Review from Linda R (Daughter of Client) published on 3 December 2024 Submitted via Website•
Overall Experience
We are very pleased with the care my father received. Care staff were on time, friendly and caring. It gave me peace of mind while I was away. Providing a meal and company, taking a personal interest in my father and his hobbies made a huge difference to my dad's day. They even made sure my cats...
We are very pleased with the care my father received. Care staff were on time, friendly and caring. It gave me peace of mind while I was away. Providing a meal and company, taking a personal interest in my father and his hobbies made a huge difference to my dad's day. They even made sure my cats were fed. Best care company I've experienced.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your wonderful feedback! Were truly delighted to hear that our care staff made a positive difference in your fathers day and provided you with peace of mind while you were away. Our team takes pride in being punctual, friendly, and attentive to the individual needs of our...
Thank you so much for your wonderful feedback! Were truly delighted to hear that our care staff made a positive difference in your fathers day and provided you with peace of mind while you were away. Our team takes pride in being punctual, friendly, and attentive to the individual needs of our clients, and its heartwarming to know that your father felt cared for and appreciated.Taking the time to engage with his hobbies and ensure both your father and even your cats were well looked after reflects our commitment to holistic, compassionate care. Were honored to have been part of your fathers life and to have earned your trust as the best care company youve experienced. Thank you for sharing your kind wordsthey inspire us to continue delivering exceptional care.
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Review from Jill D (Client / Service User) published on 26 November 2024 Submitted via Website•
Overall Experience
I am very pleased with the service provided by Home Instead. The carers have been helpful, reliable, versatile and empathetic. They are also incidentally interesting people, many of whom have themselves grappled with major problems and who bring with them a range of experience. Home Instead seems...
I am very pleased with the service provided by Home Instead. The carers have been helpful, reliable, versatile and empathetic. They are also incidentally interesting people, many of whom have themselves grappled with major problems and who bring with them a range of experience. Home Instead seems to be a flexible organisation, dedicated to understanding and answering people's needs and,after only a few weeks of care, I would without hesitation recommend it to others.
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your wonderful feedback! We are thrilled to hear that you are pleased with the care and support you have received from Home Instead. Our team is dedicated to providing compassionate and personalised care, and it's incredibly rewarding to know that their efforts have made a positive difference in your life.
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Value for Money
No Rating
Review from R P (Client / Service User) published on 9 October 2024 Submitted via Website•
Overall Experience
I am perfectly satisfied with the service provided. My requests are always fulfilled and I am very grateful for the assistance offered (e.g. being taken to visit my husband in the Nursing Home and to do my supermarket shopping, etc).
I am perfectly satisfied with the service provided. My requests are always fulfilled and I am very grateful for the assistance offered (e.g. being taken to visit my husband in the Nursing Home and to do my supermarket shopping, etc).
↩Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea)
Thank you so much for your kind words and positive feedback. We are truly pleased to hear that you are satisfied with the service provided and that we are able to assist you with important tasks like visiting your husband and doing your supermarket shopping.
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Treated with Dignity
Value for Money
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Meet the Team (9)
Ben RuddleJob Title Franchise OwnerJoined 2009
Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our...
Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.
Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.
Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.
Recognising Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.
Clive CreminJob Title General ManagerJoined 2022
Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.
Before working with Home Instead, Clive...
Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.
Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then that he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.
Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.
As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.
Lisa RosserJob Title Registered Care ManagerJoined 2015
Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.
With a vast...
Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.
With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.
Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.
Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care by highly-trained Care Professionals who can help promote their well-being and independence.
Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.
Malgorzata 'Margaret' WarzychaJob Title Finance OfficerJoined 2013
Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated...
Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.
In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.
Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.
Glycelle MelocotonesJob Title Recruitment ManagerJoined 2023
Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of...
Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.
In 2018, Gly graduated from Centro Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organisations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.
Within Home Instead Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.
Naomi HowellsJob Title TrainerJoined 2022
Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change,...
Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.
Victoria WolseyJob Title Client ExperienceJoined 2022
Victoria has always been passionate about making a meaningful difference in people’s lives. With more than 23 years of experience in the care sector,...
Victoria has always been passionate about making a meaningful difference in people’s lives. With more than 23 years of experience in the care sector, she is dedicated to providing high-quality, person-centred support to every individual she works with. Vic takes pride in delivering care with compassion, dignity, and respect, and finds great fulfilment in helping people feel safe, valued, and understood. Her role as a Client Experience Manager is incredibly rewarding, and she is committed to continually learning, growing, and ensuring the best possible outcomes for those she supports.
Charlotte FordJob Title Care Support OfficerJoined 2023
Charlotte wasn’t quite sure what career she wanted to pursue when she was younger. While studying at university, she initially thought she might want...
Charlotte wasn’t quite sure what career she wanted to pursue when she was younger. While studying at university, she initially thought she might want to do something different, but working at Home Instead made her realise just how much she loved care. She started as a Care Professional in 2023 and quickly discovered how much she loved caring for and supporting others. She found the work so rewarding that she knew she wanted to continue growing with Home Instead.
In 2026, Charlotte took the next step in her journey and became a Care Support Officer. She absolutely loves her new role and enjoys being able to support both our Care Professionals and the people we care for, making a positive difference every day.
Danielle PetersJob Title SchedulerJoined 2021
Danielle began her Home Instead journey as a Care Professional in 2021, having previously worked as a dog groomer. Although an earlier role in a...
Danielle began her Home Instead journey as a Care Professional in 2021, having previously worked as a dog groomer. Although an earlier role in a nursing home had left her unsure whether care was the right path for her, Home Instead showed her a completely different side to the profession. She quickly fell in love with the role and realised she wouldn’t want to be anywhere else.
After five rewarding years supporting clients in the community, Danielle’s passion and experience led her to progress into the office team as a Scheduler in 2026. She now uses her first-hand experience to support our Care Professionals and help ensure clients receive the care they deserve.
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