Home Instead (Swansea)

Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.

Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.

Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.

Recognising Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else. Read less

Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.

Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then that he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.

Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.

As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln. Read less

Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.

With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.

Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.

Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care by highly-trained Care Professionals who can help promote their well-being and independence.

Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications. Read less

Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.

In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.

Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches. Read less

Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.

In 2018, Gly graduated from Centro Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organisations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.

Within Home Instead Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team. Read less

Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals. Read less

Victoria has always been passionate about making a meaningful difference in people’s lives. With more than 23 years of experience in the care sector, she is dedicated to providing high-quality, person-centred support to every individual she works with. Vic takes pride in delivering care with compassion, dignity, and respect, and finds great fulfilment in helping people feel safe, valued, and understood. Her role as a Client Experience Manager is incredibly rewarding, and she is committed to continually learning, growing, and ensuring the best possible outcomes for those she supports. Read less

Charlotte wasn’t quite sure what career she wanted to pursue when she was younger. While studying at university, she initially thought she might want to do something different, but working at Home Instead made her realise just how much she loved care. She started as a Care Professional in 2023 and quickly discovered how much she loved caring for and supporting others. She found the work so rewarding that she knew she wanted to continue growing with Home Instead.

In 2026, Charlotte took the next step in her journey and became a Care Support Officer. She absolutely loves her new role and enjoys being able to support both our Care Professionals and the people we care for, making a positive difference every day. Read less

Danielle began her Home Instead journey as a Care Professional in 2021, having previously worked as a dog groomer. Although an earlier role in a nursing home had left her unsure whether care was the right path for her, Home Instead showed her a completely different side to the profession. She quickly fell in love with the role and realised she wouldn’t want to be anywhere else.

After five rewarding years supporting clients in the community, Danielle’s passion and experience led her to progress into the office team as a Scheduler in 2026. She now uses her first-hand experience to support our Care Professionals and help ensure clients receive the care they deserve. Read less