Home Instead (Swansea)

I live in America and my brother in London, so on my last visit in early 2019, we contacted Home Instead to care for our now 90-year-old Mum which ended up being so fortunate with how the last 2 years turned out with Covid-19. They have been amazing, it is such a relief knowing they will show up every day and spend quality time with Mum, checking on her every need with such patience and understanding. They are a phone call or email away with an extremely prompt response time. We recently had a review of Mum’s capabilities and have decided Home Instead will now prepare her meals. Again, another seamless transition allowing Mum to stay in her home. The careers who visit Mum are so lovely, they go above and beyond, it’s so nice to see Mum engaging and having a giggle. We could not be happier with Mum’s care. Home Instead is very professional and their client’s well being is definitely their priority. I highly recommend Home Instead if you are considering care for a loved one.

I am extremely grateful to Home Instead for providing such an exemplary service over several years for my 96-year-old mum who has vascular dementia. As both my brother and I live abroad, this care has been even more crucial with the recent pandemic preventing us from travelling and the introduction of the client portal has been a valuable tool to monitor Mum and the care that she receives. The consistency of Mum's carers has been amazing and she has formed strong relationships with them, they have been so perfectly matched to her personality and needs. The carers go above and beyond what is expected and nothing is too much trouble to ensure Mum's happiness and comfort, this has enabled her to continue an active and independent life in her own home environment. I highly recommend Home Instead.

Get on well with the care person. The care person is very helpful and proficient.

I cannot praise the care received from Home Instead highly enough. We were lucky that Mum's carer started just before the pandemic, I do not know how we would have managed otherwise. Mum's carer is kind, thoughtful, has built a wonderful relationship with us both and helped an elderly lady cope with her grief after losing her husband of over 50 years. Fabulous care, support and service.

A godsend for me and my sister. I live in Bristol and my sister lives in Guildford. We both think that my aunt would be more confused and forgetful if she was moved away from her home. Everybody seems to be so kind and caring.

Home Instead have cared for my mum for around 8 years. Their service is exemplary, the carers are thoughtful, caring and hardworking, and some have become good friends to my Mum. Home Instead's charges are expensive compared to other care providers, but for my Mum this is worth it to know she will be getting such a good service.

My father is visited on an hourly basis twice a week by caring and diligent ladies provided by this company. Any task asked of them is carried out willing and with the utmost respect to my father. I highly recommend this company due to their reliability and their rate of communication with myself about any changes to his carers is first class which in itself leads to confidence in their ability to take care of dad.

Since contacting Home Instead last year they have been fantastic, efficiently sorting out care providers quickly for my mum, matching the care providers with my mum so that they have mutual interests and being flexible when we have needed to swap days or cover appointments. The standard of the care providers is above and beyond and my mum's lockdown periods have been dramatically improved by their care and support. Thank you.

Home Instead are so helpful and kind, I need help with things around the house and putting washing on the line. I look forward to them coming. I have recommended their care to others, but some cannot afford it. They are lucky to have family around to help. My daughter is good, she is not always available.

I live a long way away from my father who is 91 years old and I wanted to arrange some backup care as I am not able to visit more than once a week. Home Instead provides a very reliable service and even though he currently only has one two hour visit a week it does give me peace of mind that he is being checked on during the week.

My father says the caregiver is very friendly and happy to do any little odd jobs for him like going to the local shop to pick up a few things. Very happy with the service and would recommend Home Instead to anyone looking for care in their own home.

Home Instead Swansea have proved to be a reliable care provider for my mother. The most important thing is that we've been able to find carers that suit my mum and those carers have stayed with her over time. This is the most important thing from all points of view. The carers have been attentive and kind and we've never had any issues with the standard of service.

My dad has two hours a week company and support from a carer from Home Instead. According to my mother, he is most accepting of her and looks forward to time in her company. I met her only briefly, but she seems charming and compassionate as well as patient. The two hours gives my mother a little reprieve from the stress of 24/7 care of a husband with dementia. Thank you, Home Instead.

My mum requires care due to early-onset dementia. My mum feels happy and secure with her carer, looking forward to her visits. I don't have to worry when her carer is there. I work full time and live over an hour away. Her carer is amazing, reassuring her anxieties and nothing is too much trouble.

My parents are 95 and 91 and life has become so much easier since I started using Home Instead to help my parents. They both look forward to the staff member's visits and she has always been very helpful and professional. I would recommend Home Instead to anyone who needs help in the home with elderly parents.

My mum is a very sociable person, and all the carers who come from Home Instead are lovely with her and really satisfy her need for company, as well as helping her in practical ways too. This has been particularly important during the pandemic, when visitors to the house have not been allowed. Mum feels that she would never have got by had Home Instead not been there for her. As a family, we are delighted with the work they do.

Home Instead have been caring for my parents for approximately 5-years; firstly for my mum, who had vascular dementia and who sadly died 2 years ago, and now for my dad, who has mobility problems. Both the carers and the office staff have always been professional, patient and very caring in their relationship with my parents, me and my brother. We live quite a distance away from my dad, and access to the online portal is a vital link for us as Dad doesn’t always tell us about any problems or what sort of a day he has had. The office staff always ring us if they have any concerns about Dad, and we feel confident that Dad is getting the best care possible. We would definitely recommend Home Instead!

Very happy with the service Home Instead have provided to my mother-in-law. We only have a couple of hours a week but it is enough to ensure my mother-in-law is well and looking after, service gives her somebody to talk to and break up her day and provide help with washing.

At 96 my father needed that extra care whilst keeping his dignity. I live four hours away so difficult to pop in daily. So Home Instead ticked all boxes and have adapted to changing circumstance quickly for my dad. Nothing is too much trouble from personal care, making lunches to taking my dad for his Covid jab. I have found office staff and care staff extremely professional, friendly and dedicated. It means my dad can live in his home surrounded by his memories and I know Home Instead will be there if I need them.

Home Instead has been providing the highest standard of care for my elderly mother for a number of years. It provides twenty-four-hour care when my husband and I have to go away. The carers treat my mother with dignity, love and kindness. They are always punctual and totally professional. The administrative staff are also extremely helpful.

Home Instead has provided outstanding care for my father. The whole process of getting the care plan set up was responsive, thorough and completely professional. The selection of his carers is the really big plus of this company. They have taken such trouble to match my dad to his care team in terms of interests and skills. We interviewed a number of other providers and this feature stood out from the start. Dad is still extremely independent but has come to really, really enjoy his weekday visits. As I live three hours away, knowing he is in safe hands, with such a lovely and professional team looking out for him, is wonderful. I would strongly recommend Home Instead. They are totally reliable and excellent in every way.