Home Instead (Swansea)

Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.

Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.

Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.

Recognising Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.

Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.

With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.

Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.

Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care by highly-trained Care Professionals who can help promote their well-being and independence.

Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.

Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.

In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.

Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.

Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.

Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then that he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.

Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.

As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.

Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.

In 2018, Gly graduated from Centre Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organisations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.

Within Home Instead, Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.

Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.

Rom brings with her almost a decade of marketing experience after graduating with a Philosophy degree from the University of the Philippines.

She has numerous marketing certifications from Google, HubSpot, and SMStudy, while also practising her Lean Six Sigma Yellow Belt Certification. Rom has various experiences marketing brands from industries such as retail, outsourcing, training and development, HR, charity, and more.

She manages the whole marketing function of Home Instead Swansea, including but not limited to social media, SEO, email, performance marketing, and branding.

Victoria has always been passionate about making a meaningful difference in people’s lives. With more than 23 years of experience in the care sector, she is dedicated to providing high-quality, person-centred support to every individual she works with. Vic takes pride in delivering care with compassion, dignity, and respect, and finds great fulfilment in helping people feel safe, valued, and understood. Her role as a Client Experience Manager is incredibly rewarding, and she is committed to continually learning, growing, and ensuring the best possible outcomes for those she supports.

Jodie Holland joins the team as our Scheduler in 2025, bringing with her a strong people-focused background. She began her career in the hospitality industry, primarily working in hotels where she thrived in front-of-house roles and customer-facing environments.

After moving to Swansea in 2023 and welcoming her daughter later that year, Jodie decided to return to work when her child turned one. Driven by her natural compassion and desire to support others, she chose to move into the care sector to give back to the community. Since joining Home Instead, Jodie has found a role she truly loves: one where going to work is a joy rather than a chore.

Charlotte wasn’t sure what she wanted to do when she was younger, but once she began working in care, she fell in love with the role and knew it was right for her. She has stayed in care because she genuinely enjoys helping people.