Home Instead (Epsom & Dorking)

You have been a great source of encouragement to me through these latter years of disability, for which I shall always be grateful.

I highly recommend Home Instead!

All the staff at Home Instead have been exceptional. They have all gone the extra mile to provide consistent, reliable, friendly care for my father. Over the Summer his care needs increased rapidly and Home Instead were always at the end of the phone providing advice and support. The carers were so kind and thoughtful, providing much needed emotional/ practical support to both my parents. We would thoroughly recommend them.

Home Instead have been fantastic, with carers providing companionship to my partner for about four years. I liked and trusted the staff and carers completely. I completely relaxed during my respite hours, confident in their attentive engagement and care of my partner, whose dementia has made different demands. They formed relationships with him, and made him feel valued and safe. The admin staff were responsive and extremely helpful. Highly recommended.

I can only praise the interaction I have had with Home Instead right from the first phone call. The company and staff are very professional and clear in what they offer in care and support. They listened to our needs and the companionship care my Mum got was marvellous. Everyone has been so kind and patient with her, and having that 1 on 1 attention was really beneficial. An excellent service.

It has been 18 months since we signed up with Home Instead to care for my disabled dad and assist my then 87 year old mum with household chores. At the beginning of our contract, my dad passed away unexpectedly having been admitted to hospital and amidst the shock of trying to support my mum, Home Instead's Care Manager came round to see us. She was practical, reassuring and immensely kind as she guided us through her proposal of how to support my mum, going forward. The carer they had carefully matched to suit both my parents' needs took on the role as companion for my mum and the 3 mornings per week schedule has awarded my mum the confidence, support and companionship to embrace life and find her 'new normal'. The intuitive, skilled and kind nature of the management team filters through the company ethos. After a year, circumstances required a change in carers and we were again rewarded with wonderful service. I cannot recommend Home Instead highly enough. They are a true godsend.

The lovely ladies from Home Instead (Epsom) have been looking after my mum for the past two years. Their care and professionalism allowed mum to stay in her home even as her dementia worsened. They always take time to talk to mum, helping her remember happy times in the past. The online App means that I can see how she is doing every day, and the general level of communication is excellent ensuring that the family and the carers stay in touch and make any changes necessary in a timely manner. I live many miles away from mum, so it is reassuring to know that she is receiving such great care.

Home Instead was able to accommodate changes to care needs at reasonably short notice. They came highly recommended and I too wouldn't hesitate to recommend them.

Although we have predominantly had a wonderful carer who is like a family member, over the years all the carers I have encountered have provided an exceptional patient, friendly and professional caring service. This attitude extends to the office staff. I really feel my point of contact, really knows my Mum (through regular home review visits) and dealing with her and the rest of her team is a pleasure. As you can see I cannot speak highly enough of my dealings with Home Instead. Thank you all.

My wife was diagnosed with mixed dementia in September 4 days after her 78 birthday. Having never faced this sort of problem in my life I was completely at a loss as to how we would cope, especially as I was still working full time. I made enquiries and based on their literature I chose Home Instead Epsom. The care manager was very clear regarding options once she had elicited our needs. I spoke to her by phone and at my home and she prepared a comprehensive care plan both for the present and future. Once a carer was chosen my wife changed from being hesitant about the concept to really looking forward to the carers visits. She has suddenly regained a purpose in life and really enjoys the company and coffee house visits! Meanwhile I now have peace of mind at work. I'm also very impressed with the follow-up by the same manager and the general professionalism displayed by the organisation.

My husband has been using the services of Home Instead for the past 3+ months. The company is very careful to ensure all carers are introduced to their client before actually starting work. They are very adaptable to the client's needs, and mine when they have finished assisting my husband, and will do anything asked of them. They are all cheerful and give the feeling that they really enjoy their work. Personally, it works so well that the minimum visit time is 2 hours as, most importantly, this means they are never needing to cut corners due to being in a rush to leave. Everyone says how important it is for the unpaid carer to have time to themselves, and they enable this by being flexible enough to cover for me on an ad hoc basis if I want to do something special, like meet a friend in London - providing I give enough notice. Their service has been exemplary and I cannot recommend them highly enough from management to carers, they are all friendly, helpful and supportive.

Home Instead is a highly professional company, who I felt did everything possible to help us. We were provided with excellent support and advice and the care provided was of high quality. The carer was very friendly and supportive to my dad. I would highly recommend this company.

Thank you everyone for everything you have done. My mum was so grateful for the help, support and companionship.

My brother and I are also delighted with the support Mum now gets, and we hope that this can continue for as long as it is possible.

Thank you to the carers and management team at Home Instead. My mother was unsure about having outside help but she has really enjoyed the company of her lovely carer who is more like a family friend. Home Instead has enabled our 97-year-old mother to continue living at home and we have all felt reassured knowing that she was receiving visits from such a cheerful, sensitive and compassionate carer. Communication along the way has always been easy and the management team is very responsive. Thank you for making the process so straightforward. I have no hesitation at all in recommending your services.

My heartfelt thanks to all the team involved in the planning and care of my dad. The attention to detail and matching of appropriately trained staff, when planning his care, was very reassuring. Everyone is so kind, caring, understanding, supportive, and professional, both in relation to my dad's care and in supporting our family. You go 'above and beyond' - thank you all so much.

My Mum has been house bound since losing her driving licence due to her Alzheimer's diagnosis. She lives about an hours drive away so its not easy to pop in with any shopping etc.

We have been using Home Instead to provide companionship and support to Mum for over a year.

The companion gets on very well with Mum, whenever the care giver arrives Mum greets her like a long lost friend. Mum really enjoys the visits.

We have found Home Instead very easy to deal with, and cannot fault the standard of support they have provided.

We were content and happy clients of Home Instead for over five years. We always had superb carers - adjusting the number of hours per week to suit our various needs. The efficient staff were helpful and periodic visits were made by management to ensure our requirements and services were being efficiently met. Invaluable help throughout and were very friendly.

We have had carers from Home Instead help my elderly parents, initially the care was provided for my father and after his death last year it continued for my mother. We as a family found the carers and staff at Home Instead to be extremely helpful. We had great communication with staff through emails and phone calls, and any requests we had were dealt with promptly. I cannot emphasise enough how valuable the service given to my parents was and would definitely recommend Home Instead to others.

The Home Instead (Epsom & Mole Valley) have been invaluable in helping to take care of my stepmother over the past 15 months or so. Unfortunately, she was diagnosed with Dementia/Alzheimer's and was quite fragile but with the help of the really wonderful team who visited her on a daily basis, she managed to stay in her own home, until last month. After falling and breaking her hip, her confusion has deepened and it was recommended that she be relocated to live closer to the family and reside in a residential nursing home. We could not have managed without the care and helpful guidance given to us in, at times, very stressful situations and we cannot praise their services highly enough. Thank you.