Care Provided by Surrey Homecare
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
The price(s) shown are provided by the agency. Contact Surrey Homecare for full pricing details and T&Cs.
Contact Surrey Homecare to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- Surrey Homecare Ltd
- Private Owned
Person in charge
- Paulina Wolyniak (Registered Manager)
Are you the Owner/Manager of Surrey Homecare?View your Advertising Options
Surrey Homecare Reviews (10)
Over all time Surrey Homecare has 10 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Surrey Homecare
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Review from R D (Client / Service User) published on 3 March 2020 Submitted via Postal Card•
Overall Experience
I have received care from Surrey Homecare for 10-months, which has enabled me to remain in my own home, which is my wish. I have found the care and support very satisfactory and the carers in the whole efficient, gentle and kind. As regards the 'rota' I would wish to be advised before changing my...
I have received care from Surrey Homecare for 10-months, which has enabled me to remain in my own home, which is my wish. I have found the care and support very satisfactory and the carers in the whole efficient, gentle and kind. As regards the 'rota' I would wish to be advised before changing my attendance times, as on occasions difficulties have arisen when I have not asked if I agree. In total, I am satisfied with my general care.
Review from P W (Client / Service User) published on 6 January 2020 Submitted via Postal Card•
Overall Experience
From the start, they have been polite, considerate and professional. 100% reliable service. They are caring almost to being outside the brief they listen to problems and make helpful suggestions that might sort things out.
Overall, I am very happy with their service.
From the start, they have been polite, considerate and professional. 100% reliable service. They are caring almost to being outside the brief they listen to problems and make helpful suggestions that might sort things out.
Overall, I am very happy with their service.
Review from W M (Wife of Client) published on 20 November 2019 Submitted via Postal Card•
Overall Experience
We have been very happy with the care given to my husband for some months. All the carers are lovely and we enjoyed their visits.
We have been very happy with the care given to my husband for some months. All the carers are lovely and we enjoyed their visits.
Review from J P (Husband of Client) published on 20 November 2019 Submitted via Postal Card•
Overall Experience
From the moment I contacted the care company, very pleasant over the phone a prompt appointment was made and an assessment of the care we needed was very caring and professional. We have found the care package to be absolutely brilliant and has gone far beyond our expectations.
From the moment I contacted the care company, very pleasant over the phone a prompt appointment was made and an assessment of the care we needed was very caring and professional. We have found the care package to be absolutely brilliant and has gone far beyond our expectations.
Review from S W (Daughter of Client) published on 20 November 2019 Submitted via Postal Card•
Overall Experience
Carers at Surrey Homecare have always been reliable, professional and caring. My mother is very happy with her care and considers her carers as friends.
Carers at Surrey Homecare have always been reliable, professional and caring. My mother is very happy with her care and considers her carers as friends.
Review from A B (Client / Service User) published on 14 November 2019 Submitted via Postal Card•
Overall Experience
Rotas received late on many occasions (should be received Saturday, not the following Tuesday)!
Rotas received late on many occasions (should be received Saturday, not the following Tuesday)!
Review from P F (Wife of Client) published on 28 October 2019 Submitted via Postal Card•
Overall Experience
Very professional approach, listened carefully to our needs, attentive and friendly approach at all times.
Timekeeping excellent but never hurried or make us feel they are anxious to be moving on.
Attention to detail in the physical well-being of their client's needs is excellent.
Timekeeping excellent but never hurried or make us feel they are anxious to be moving on.
Attention to detail in the physical well-being of their client's needs is excellent.
More care in...
Very professional approach, listened carefully to our needs, attentive and friendly approach at all times.
Timekeeping excellent but never hurried or make us feel they are anxious to be moving on.
Attention to detail in the physical well-being of their client's needs is excellent.
Timekeeping excellent but never hurried or make us feel they are anxious to be moving on.
Attention to detail in the physical well-being of their client's needs is excellent.
More care in making sure carers speak enough English to be understood would be appreciated.
Review from V P (Client / Service User) published on 22 October 2019 Submitted via Postal Card•
Overall Experience
I am very pleased with the service I get from my carers.
I am very pleased with the service I get from my carers.
Review from H D (Wife of Client) published on 22 October 2019 Submitted via Postal Card•
Overall Experience
The gentleman is always on time. Does anything I require.
He talks to my husband about Chelsea and all football, my husband has dementia. I have no complaints.
The gentleman is always on time. Does anything I require.
He talks to my husband about Chelsea and all football, my husband has dementia. I have no complaints.
Review from G C (Husband of Client) published on 22 October 2019 Submitted via Website•
Overall Experience
We commenced using this service in August 2019 and are very pleased with how things have settled down after a rather uncertain start when we saw too many individuals. We have now a regular carer who has established an excellent personal relationship with my wife. The service has proved flexible to...
We commenced using this service in August 2019 and are very pleased with how things have settled down after a rather uncertain start when we saw too many individuals. We have now a regular carer who has established an excellent personal relationship with my wife. The service has proved flexible to our needs, and our confidence is such that we shall be moving from the basic, we started with a service tailored to our needs, which I am sure will increase the ratings which currently reflect the initial bedding in process.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Surrey Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Surrey Homecare.
Accreditations
There are no accreditations posted yet for Surrey Homecare.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Surrey Homecare
How many Carers does Surrey Homecare employ?
Surrey Homecare employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Surrey Homecare to verify any information. View our terms and conditions. Surrey Homecare has a Basic Service -what a Basic Service includes.