What Type of Services does Mayfair Homecare - Wycombe offer?

Mayfair Homecare - Wycombe offers Home Care.

How many Carers does Mayfair Homecare - Wycombe employ?

Mayfair Homecare - Wycombe employs 125 carers.

Mayfair Homecare - Wycombe, Unit 7 Pilot Trading Estate, West Wycombe Road, High Wycombe, Buckinghamshire HP12 3AH

Mayfair Homecare - Wycombe

Unit 7 Pilot Trading Estate, West Wycombe Road, High Wycombe HP12 3AH

2.2 3 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)

Household Services

Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Review from Debbie W (Sister of Client) published on 20 September 2023 Submitted via Website • Report

Overall Experience

Warning, do not use this company.
Ever since my sister got moved to this company the office side of things has gone downhill! They don't appear to care about the client as long as they get paid.
My sister used to get a weekly schedule sent to her via e-mail to stop her being anxious and worrying as

to who or when her carer would be and what time. Have phoned the office on several occasions about this. The excuse is they have too many clients to cater for this. Not every client is asking for a schedule!
As of today, 12/9/2023, the carer has just turned up, at 19.30, when the time was supposed to be 18.40. Bed call is at 20.30, so where is the 3-4 hour interval for the medication she needs?
The carers themselves, which my sister had originally, are fantastic, so I cannot fault them themselves.
I have had to phone this company many times over mis-timings, not turning up at all and all the on-call people say is 'you'll have to phone the office in the morning'! The office does not return calls!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from K W (Son of Client) published on 6 November 2018 Submitted via Website • Report

Overall Experience

They come in and set the criteria and agree 45 minutes am, 30 minutes pm, by week 2 they only spend 10 minutes here and don't do what's in the criteria unless we ask them to bath my dad.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Rebecca F (Granddaughter of Client) published on 23 August 2016 Submitted via Website • Report

Overall Experience

Terrible carers......
My nan had Servacare for 3 days. They were totally useless.
In the 3 days not once did they turn up on time. They ignored my nan when they came in and picked her phone up and used it to log in.
One carer ignored me too. walked straight in the house whilst on her mobile picked

up my nans landline logged in and then preceeded togo into the kitchen whilst still on the phone speaking in another language on her mobile.
Another time the lady walked in & asked my nan if she would like a chicken sandwhich when my nan didnt even have chicken in the fridge.
The time that I was there the carer was in my nans home for about 7 minutes and wrote down that she had been there 15.

Stay away from these carers for your relatives they are useless.

When we reported them they didnt give a toss. All they care about is money. If you are paid for half an hour then stay there and talk to the person you are "caring" for..... Do not ignore them

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Mayfair Homecare - Wycombe Reviews (3)

2.2

Mayfair Homecare - Wycombe has a Review Score of 2.2 (2.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Mayfair Homecare - Wycombe has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 2.2 (2.167)

Overview of Review Score

The Review Score of 2.2 (2.167) out of 10 for Mayfair Homecare - Wycombe is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 2.2 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.167 for Mayfair Homecare - Wycombe is calculated as follows: ( (1 Goods x 4) + (2 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 6 Ratings = 2.167
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Mayfair Homecare - Wycombe is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.