Your Quality Care Services (Epsom)

Effra House, 34 High Street, Epsom KT17 1RW
Review Us
9.5 12 Reviews
  • Your Quality Care Services (Epsom), Epsom
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.05 – £25.45

These prices are only a guideline, please contact Your Quality Care Services (Epsom) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Tracy Andrews (Registered Manager)
Are you the Owner/Manager of Your Quality Care Services (Epsom)? View your Advertising Options

Your Quality Care Services (Epsom) Reviews (12)

9.5

Your Quality Care Services (Epsom) has a Review Score of 9.5 (9.544) out of 10, based on 6 reviews in the last 2 years. Over all time Your Quality Care Services (Epsom) has 12 reviews.

Overall Experience

  • 11
  • 1
  • 0
  • 0
  • 0

Date Published

12
0
0
6
6

Review from Peter D (Son of Client) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been a great support. Speedy response and super care provided for Mum.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you for taking the time to review our services. Your feedback is much appreciated and will be passed on to the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen K (Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so surprised at how I have actually enjoyed having homecare to support me. I have been treated with dignity by a team of carers who clearly enjoy their work. All the girls were efficient, on time, willing and cheerful. A great team with excellent management support. I shall miss their welcomes
when they arrived.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you Helen for your lovely comments. I am so happy to hear that the staff continue to provide excellent support and are clearly well supported. I hope you don't need us in the future, but we will be there if ever you do. All the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and well-organised company. Good communication at all times with the office. Reliable visits - both in timing and what they do for Mum. Pleasant, caring, friendly and kind ladies who help with Mum's needs. I am very grateful.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you for such a kind review. It is so good to have feedback and it shows that we are achieving what we want to achieve when supplying care to our clients. Your comments will be passed on to the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion L (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I now have my regular assistance and very happy with my crew. They are very helpful and thoughtful and if you have a problem about anything the 'boss' will always help sort it. A very well organised company and I am very happy with them.

Reply from Sally Maguire, Managing Director at Your Quality Care Services (Epsom)

Thank you so much for your kind comments. I will make sure that they are passed on to your "crew". Take care, Managing Director.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie C (Daughter of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are kind and friendly. They all show great respect to my mu with her needs and ability. They are always on time and treat the home with care. I am very happy to have chosen Your Quality Care Services (Epsom) for my mum's care needs. Thank you.

Reply from Tracy Andrews, Registered Manager at Your Quality Care Services (Epsom)

Thank you for taking the time to provide such a kind review. Your comments will be shared with all staff involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan P (Client) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted the agency just before going to the hospital in November for a second major shoulder operation. I live on my own and needed some temporary help for a couple of months with showering, dressing and light tasks in the house. From the first contact with the office, I was impressed with their
efficiency and a plan was soon put in place. I was given a schedule of visits each week and had the same girls regularly. They were never late and nothing was too much trouble for them. I am so pleased I found them and would highly recommend them.

Reply from Tracy Andrews, Registered Manager at Your Quality Care Services (Epsom)

Thank you for your very kind comments. Hopefully, you will not need us in the future, but if you do we will be there for you. All the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always on time and do everything that is asked of them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gwenda W (Mother of Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, willing and well-trained.
Friendly and caring.
Office staff efficient.

Reply from Tracy Andrews, Registered Manager at Your Quality Care Services (Epsom)

Thank you for your kind comments. It is good to hear that we are achieving our aims to deliver high-quality care, and I will pass your comments on to the team. Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip L (Guardian of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Staff are friendly and dependable. Would recommend to others where care is necessary for the home. Communication is at a very high level. No problems to date whatsoever. Very happy with Quality Care.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Epsom)

Thank you for taking the time to provide such a kind review. Your comments will be shared with all staff involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor D (Husband of Client) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the main, the care my wife receives is very good with some carers being particularly outstanding. The usual carer is particularly exceptional, although I believe there are others in the same company who could perform equally well, I have no need to change as the existing person has established a
friendly relationship with us both. Shopping, cleaning and even cooking are performed in a most professional manner. She certainly relieves pressure on me as I am 24/7. The carer chats to my wife and this stimulates her mind and includes her rather than being continually isolated.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Epsom)

Thank you so much for your thoughtful review of the care your wife receives. All staff involved with your wife's care will be informed of your kind comments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Husband of Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are always on time and look after my wife very well. They are always friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Son of Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your Quality Care Services are a good care company and come with a high standard.
I have not been disappointed in their service and can be quite flexible to changes.
They have been extremely reliable and are only rarely late on arrival.
Since Covid-19 has been around they have been wearing full PPE
which has been quite satisfactory.

Reply from Carole Appleby, Quality Assurance Director at Your Quality Care Services (Epsom)

Thank you very much for your kind review, we really appreciate your feedback. Your comments will be passed on to our care staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for Your Quality Care Services (Epsom) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Your Quality Care Services (Epsom) is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Quality Care Services (Epsom) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Your Quality Care Services (Epsom)

What Type of Services does Your Quality Care Services (Epsom) offer?

Your Quality Care Services (Epsom) offers Home Care.

How many Carers does Your Quality Care Services (Epsom) employ?

Your Quality Care Services (Epsom) employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Quality Care Services (Epsom) to verify any information. View our terms and conditions. Your Quality Care Services (Epsom) has an Basic Service - more info.