Your Quality Care Services (Epsom)
Effra House, 34 High Street, Epsom KT17 1RW
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Care Provided by Your Quality Care Services (Epsom)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £23.05 - £25.45
Funding Types Accepted
- Private Funding (Self-funded)
-
Good to Know
Group/Owner
- Your Quality Care Services Ltd
- Private Owned
Person in charge
- Tracy Andrews (Registered Manager)
Your Quality Care Services (Epsom) Reviews (12)
Your Quality Care Services (Epsom) has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years.
Over all time Your Quality Care Services (Epsom) has 12 reviews.
The manager and her team have been a great support. Speedy response and super care provided for Mum.
Thank you for taking the time to review our services. Your feedback is much appreciated and will be passed on to the staff.
I have been so surprised at how I have actually enjoyed having homecare to support me. I have been treated with dignity by a team of carers who clearly enjoy their work. All the girls were efficient, on time, willing and cheerful. A great team with excellent management support. I shall miss their welcomes when they arrived.
Thank you Helen for your lovely comments. I am so happy to hear that the staff continue to provide excellent support and are clearly well supported. I hope you don't need us in the future, but we will be there if ever you do. All the best.
A professional and well-organised company. Good communication at all times with the office. Reliable visits - both in timing and what they do for Mum. Pleasant, caring, friendly and kind ladies who help with Mum's needs. I am very grateful.
Thank you for such a kind review. It is so good to have feedback and it shows that we are achieving what we want to achieve when supplying care to our clients. Your comments will be passed on to the staff.
I now have my regular assistance and very happy with my crew. They are very helpful and thoughtful and if you have a problem about anything the 'boss' will always help sort it. A very well organised company and I am very happy with them.
Thank you so much for your kind comments. I will make sure that they are passed on to your "crew". Take care, Managing Director.
All the carers are kind and friendly. They all show great respect to my mu with her needs and ability. They are always on time and treat the home with care. I am very happy to have chosen Your Quality Care Services (Epsom) for my mum's care needs. Thank you.
Thank you for taking the time to provide such a kind review. Your comments will be shared with all staff involved.
I contacted the agency just before going to the hospital in November for a second major shoulder operation. I live on my own and needed some temporary help for a couple of months with showering, dressing and light tasks in the house. From the first contact with the office, I was impressed with their efficiency and a plan was soon put in place. I was given a schedule of visits each week and had the same girls regularly. They were never late and nothing was too much trouble for them. I am so pleased I found them and would highly recommend them.
Thank you for your very kind comments. Hopefully, you will not need us in the future, but if you do we will be there for you. All the best.
They are always on time and do everything that is asked of them.
Friendly and caring.
Office staff efficient.
Thank you for your kind comments. It is good to hear that we are achieving our aims to deliver high-quality care, and I will pass your comments on to the team. Best wishes.
Excellent service. Staff are friendly and dependable. Would recommend to others where care is necessary for the home. Communication is at a very high level. No problems to date whatsoever. Very happy with Quality Care.
Thank you for taking the time to provide such a kind review. Your comments will be shared with all staff involved.
In the main, the care my wife receives is very good with some carers being particularly outstanding. The usual carer is particularly exceptional, although I believe there are others in the same company who could perform equally well, I have no need to change as the existing person has established a friendly relationship with us both. Shopping, cleaning and even cooking are performed in a most professional manner. She certainly relieves pressure on me as I am 24/7. The carer chats to my wife and this stimulates her mind and includes her rather than being continually isolated.
Thank you so much for your thoughtful review of the care your wife receives. All staff involved with your wife's care will be informed of your kind comments.
The girls are always on time and look after my wife very well. They are always friendly.
I have not been disappointed in their service and can be quite flexible to changes.
They have been extremely reliable and are only rarely late on arrival.
Since Covid-19 has been around they have been wearing full PPE which has been quite satisfactory.
Thank you very much for your kind review, we really appreciate your feedback. Your comments will be passed on to our care staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 September 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Your Quality Care Services (Epsom).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Your Quality Care Services (Epsom).
Meet the Team (0)
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Frequently Asked Questions about Your Quality Care Services (Epsom)
How many Carers does Your Quality Care Services (Epsom) employ?
Your Quality Care Services (Epsom) employs 12 carers.
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