Carefound Home Care (Harrogate)

Oakwood Park, Bishop Thornton, Harrogate HG3 3JN
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9.6 68 Reviews
  • Carefound Home Care (Harrogate), Harrogate
Carefound Home Care in Harrogate provides highly personalised home care services to older people so that they can enjoy a better quality of life at home with the support of an expert carer when they need it.

Their home care service is rated 'Outstanding' by the Care Quality Commission (November 2017) and they part of a small group of care providers in the country to have achieved this prestigious rating for a second time (previous inspection date June 2015).

Their local team will work with you and your family to develop a bespoke care package to meet your needs, which can involve hourly home care, 24-hour live-in care, or short-term respite care. Care can include anything from companionship, cooking, cleaning through to personal care, medication management or more complex support for specialist conditions such as dementia care, Parkinson’s care or post stroke care.

All of their carers are recruited locally and undergo an extensive recruitment process including interviews, reference checks and an Enhanced DBS Check. They then complete a leading training programme which goes beyond mandatory requirements and includes supporting specialist health conditions.

Importantly, your care is managed by their local branch in Harrogate (24 hours a day, 7 days a week), which ensures that they maintain exceptional levels of support for their carers, clients and their families.
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Care Provided by Carefound Home Care (Harrogate)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27 – £39
  • Weekly Live-in Care Fees: £1650 – £2050

Further information available on request

The price(s) shown are provided by the agency. Contact Carefound Home Care (Harrogate) for full pricing details and T&Cs.

Contact Carefound Home Care (Harrogate) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Carefound Home Care (Harrogate) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Carla Hainsworth (Registered Branch Manager)

Carefound Home Care (Harrogate) Reviews (68)

9.6

Carefound Home Care (Harrogate) has a Review Score of 9.6 (9.582) out of 10, based on 14 reviews in the last 2 years.
Over all time Carefound Home Care (Harrogate) has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carefound Home Care (Harrogate)
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Total of 68, showing 1-20
Review from Charles C (Client) published on 23 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfectly happy with the service and carers always going above and beyond
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you very much for your review, we appreciate you taking the time to leave your feedback. Kind regards
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Review from T M (Wife of Client) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care. However the expense prohibits us from using more freely.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your feedback, we're so pleased to hear you've been happy with the care provided.
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Review from D B (Daughter of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has live in carers from carefound. One has been with mum for past 18 months. Other has changed numerous times. mum is physically in better health since having them due to their excellent care & providing home cooked food & plentiful supply of tea.
Communication with carefound is efficient
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your feedback. We're really pleased to hear that your mum's health has improved and that she's been well supported with her day-to-day care, meals and routines. It's also good to know that communication with our team has been working well. Kind regards
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Review from W S (Daughter of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From first point of contact Carefound were exceptional with their knowledge, compassion and understanding, this standard never faltered. The team are amazing taking time to know and understand my mothers needs ( and quirks), they are both kind and patient, particular thanks to Holly, Danny and Lucy
( if I've missed anyone - apologies, you are all fantastic) we would have been lost had we not had Carefound. Thank you, I would not hesitate to highly recommend.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your kind feedback. We're really pleased to hear that you felt supported from the first point of contact and that the team has taken the time to understand your mother's needs. We'll be sure to pass your thanks on to the team. Kind regards
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Review from Cathy F (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carefound Carers have made a massive difference to the care of my Dad. Following a stroke last year, it was decided, that he needed a little extra help around the house since his family don't live nearby.
The ladies have been truly amazing! The communication from Head Office is always brilliant
and the ladies that visit Dad have been incredible. Helpful and understanding and always providing just the right level of care. They have gone out of their way to ensure Dad is comfortable and well looked after and as a result means he can stay in his own home for as long as possible, which is something that is very important to him.
As a family, it has been so reassuring and comforting to know that Dad is regularly visited and well looked after. Dad comments on how friendly and kind all the staff have been.
I could not recommend them enough Truly fabulous. Thanks so very much for all your help. It has made a difficult situation a million times easier. We are so grateful!
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you so much for your lovely feedback. We're delighted to hear that our team has made such a positive difference for your Dad and your family. It's wonderful to know he's comfortable, happy, and able to stay in his own home - that's exactly what we strive for.
We'll make sure to share your kind words with the ladies who support him and our Harrogate office team- they'll be so pleased to hear this.
Kind regards
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Review from C R (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I formed a very favourable impression of Carefound's services in my capacity as a local medical professional so they were my first choice when looking for home carers for my Mother. We appreciate getting a rota in advance and the carers' punctuality. We have engaged Carefound for over a year and my
Mother is looked after by the same few carers - never more than three but usually only one. The carers are professional but kind.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you so much for your thoughtful review. It means a great deal to us that, as a medical professional, you chose Carefound Home Care to support your mother. We're delighted to hear that our advance rotas, punctuality, and consistent team of carer professionals have made a positive difference. Kind regards
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Review from Sarah W (Daughter of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Carefound to be most professional in their care and understanding of my mothers situation and tailoring the care to her specific needs .
From the start one particular staff member listened to what was needed and appreciated we wanted a gentle approach to a first introduction to acceptance
of a little extra help.
The carer that visits is ' lovely ' in mum and dads words and although she has only been 4 times mum says she feels like she is part of the family.
So thank you !
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you so much for sharing your experience. We're grateful for your kind words and are so pleased to hear that the care and support your mum is receiving has made such a positive difference. We're especially happy to hear how warmly your mum and dad speak of their care professional - feeling like she's already part of the family is such lovely feedback. Kind regards
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Review from Rosemary S (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
V. good.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your kind review, we really appreciate you taking the time to leave your feedback.
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Review from Roy B (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As you can see, very satisfied but worry about running out of money.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your kind words. We're delighted to hear that you're very satisfied with our care. Kind regards
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Review from Margaret H (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am grateful for the help and service from 5 carers.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your kind words! We're so glad to hear that our carers provided you with the support and service you needed.
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Review from Andrew V (Husband of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well trained good quality carers who have become our friends. Very good in emergency / difficult situations.
Weekly rotas very good & helpful.
Carers have individual strengths and skills and a broad age range.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for your feedback! We're glad to hear our well-trained carers have become friends and provide excellent support, especially in emergencies. We appreciate your recognition of their skills, strengths, and the helpful weekly rotas. Kind regards
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Review from Wendy B (Client) assisted by family/friend published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very happy with the service provided. All the carers that visit me are kind and conscientious in their jobs.
Having the carers visit daily has made a huge difference to my quality of life and I always look forward to seeing whoever it is who is due to call.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you so much for your kind words! We're delighted to hear that you've been happy with the care you've received and that our carers have made a positive impact on your daily life. It's lovely to know that you look forward to their visits and we'll be sure to pass your compliments on to the team.
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Review from Liz H (Daughter of Client) published on 16 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has had Carefound for a few months now. The care team is usually able to cover most shifts and Mum (as well as family) find the carers are polite and helpful. The carers tend to take their initiative and, using the app, we are kept updated with any issues. On the odd occasion where support has been
required for a last minute scenario (out of the planned care) the team has looked for ways to support, mainly related to GP requests.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)I'm really pleased to hear that Carefound has been meeting your expectations. It's reassuring to know that the carers are polite, helpful, and proactive, and that the app keeps you updated effectively. It sounds like the team has been responsive to any last-minute needs, especially with GP requests. If there's anything specific you think could be improved or if you have any other feedback, please let us know. It's important to ensure Mum continues to receive the best care possible. Kind regards
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Review from S P (Daughter of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We require only minimal assistance at the moment and Carefound have been able to provide just what we have asked for. They have been reliable and consistent. They are easily contactable, act on any feedback and actively seek comments and updates.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for sharing your experience with Carefound. We're pleased to hear that our services have met your needs and expectations. Providing the right level of assistance, even if it's minimal, is important for us, and we're glad to have been able to do so reliably and consistently.
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Review from C H (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the start of our home care journey and so far so good, my parents have been very happy with the standard of care received in their home. Visits are timely and the care received is professional and sensitive.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for sharing your experience with us. We are thrilled to hear that the start of your home care journey has been positive and that your parents are happy with the standard of care they've received. It's wonderful to know that our visits have been timely and that our care has been both professional and sensitive. We look forward to continuing to provide the high-quality care your family deserves.
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Review from R D (Daughter of Client) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum requires 24-hour live-in care and support. The 2 ladies that stay with Mum are amazing. They both bring different things to the package, which I feel helps Mum. They both understand how Mum's mind works and know when she requires her own space. Mum is given the chance to make her own choices and
is assisted to help complete everyday tasks. It has taken time, but Mum now accepts the care in place to keep her at home.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)It's lovely to hear about the positive experience your mum has had with our live-in care service. We understand the importance of providing personalised care that meets her needs while respecting her independence and preferences. It's wonderful that the two carers assigned to her bring complementary skills and understanding, making her feel comfortable and supported. We're glad to hear that your mum now accepts the care provided, as maintaining her comfort and dignity in her own home is our top priority
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Review from David R (Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you very much for your feedback, your satisfaction is important to us.
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Review from Christine V (Client) assisted by family/friend published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since we started using Care Services for the first time, they have improved our quality of life. They are well-trained, punctual and caring. Nothing is too much trouble.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for sharing your experience with us! We're thrilled to hear that our care services have made a positive impact on your quality of life. Being well-trained, punctual, and caring are fundamental aspects of our commitment to providing the best possible care.
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Review from Ralph T (Husband of Client) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Carefound has been first-class all round.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)We are delighted to hear that you've had a first-class experience with Carefound! Providing excellent care and support to our clients is our top priority, and we are thrilled that we have been able to meet your expectations.
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Review from D C (Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have an hour’s personal care three times a week, and am very satisfied with the service. The staff are very friendly and helpful and arrive promptly. I would be happy to recommend Carefound to my friends.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Harrogate)Thank you for sharing your experience with us! We are thrilled to hear that you are very satisfied with the personal care service you receive from us. Being friendly, helpful, and prompt are qualities we prioritise in our staff, and we are glad to hear that they have made a positive impression on you. Your willingness to recommend Carefound to your friends means a lot to us.
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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Carefound Home Care (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Carefound Home Care (Harrogate) is calculated as follows: ( (61 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 82 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Harrogate) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 4.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (18)

Meet the Team (5)

Carla

Carla Hainsworth

Job Title: Registered Branch Manager Joined: 2012

I joined Carefound in 2012 as a Home Carer with no prior professional care experience, although I had supported elderly family members. In 2013, I won the Great British Care Awards for Yorkshire and Humberside in the Newcomer to Care category and went on to win the National Newcomer to Care award in 2014.


Following this, I progressed to a Senior Carer role after completing my Level 2 qualification in Health and Social Care and began working towards my Level 3 qualification. In 2017, I advanced to the role of Care Coordinator and subsequently became a Care Manager. I later undertook my Level 5 qualification in Health and Social Care, which I completed in 2021. That same year, I was highly commended at the Yorkshire and Humberside Great British Care Awards for Care Assessor of the Year.


I progressed to Deputy Branch Manager at the end of 2021 and was appointed as Registered Branch Manager in 2023, overseeing the Harrogate Branch.


Outside of work, I enjoy walking and competing with my horse. Recently, I won the Show Cob of the Year 2024 at the Horse of the Year Show.

Laura

Laura Hill

Job Title: Care Manager Joined: 2021

I joined Carefound in 2021 after working as a Dental Nurse at an NHS practice for 11 years. I began my journey with Carefound as an hourly Carer, progressed to a Senior Carer a year later, and became a Care Manager in January 2023. I am currently working towards completing my Level 5 qualification in Leadership and Management.


I thoroughly enjoy my role as a Care Manager, as no two days are ever the same. I value building relationships with clients, their loved ones, and other healthcare professionals, as I believe we can learn so much from one another.


When I am not at work, you'll likely find me outdoors with my children and two rescue dogs, exploring the local area

Danielle

Danielle Ferebee

Job Title: Recruitment & Community Manager Joined: 2022

I have been with Carefound for just over two years, initially starting as an hourly carer before progressing to my current role as Recruitment & Community Manager. I work with a fantastic team, and I thoroughly enjoy my job. It offers a lot of variety, with many different aspects to the role—from meeting new people during the recruitment process to organising coffee mornings and events.


I am very family-oriented and come from a large family, so when I'm not working, I spend my time with them, catching up with friends, and taking my 18-month-old Labrador, Charlie, out and about. I also support my partner in his various hobbies, with rallying being the biggest one.

Louise

Louise Harper

Job Title: Senior Carer Joined: 2021
Charlotte

Charlotte Cockings

Job Title: Senior Carer Joined: 2023

Frequently Asked Questions about Carefound Home Care (Harrogate)

How many Carers does Carefound Home Care (Harrogate) employ?

Carefound Home Care (Harrogate) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Harrogate) to verify any information. View our terms and conditions. Carefound Home Care (Harrogate) has an Enhanced Service - more info.