Very reliable, friendly and professional, but more importantly, they go the extra mile.B P(Client / Service User)
Very reliable, friendly and professional, but more importantly, they go the extra mile.B P(Client / Service User)
Carefound Home Care in Harrogate provides highly personalised home care services to older people so that they can enjoy a better quality of life at home with the support of an expert carer when they need it.
Their home care service is rated 'Outstanding' by the Care Quality Commission (November 2017) and they part of a small group of care providers in the country to have achieved this prestigious rating for...
Care Provided by Carefound Home Care (Harrogate)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £27 - £39
- Weekly Live-in Care Fees: £1,650 - £2,050
Further information available on request
Contact Carefound Home Care (Harrogate) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Carefound Home Care
- Private Owned
Person in charge
- Carla Hainsworth (Registered Branch Manager)
Carefound Home Care (Harrogate) Reviews (68)
Carefound Home Care (Harrogate) has a Review Score of 9.5 (9.539) out of 10, based on 13 reviews in the last 2 years.
Over all time Carefound Home Care (Harrogate) has 68 reviews.
Perfectly happy with the service and carers always going above and beyond
Thank you very much for your review, we appreciate you taking the time to leave your feedback. Kind regards
Excellent care. However the expense prohibits us from using more freely.
Thank you for your feedback, we're so pleased to hear you've been happy with the care provided.
Communication with carefound is efficient
Thank you for your feedback. We're really pleased to hear that your mum's health has improved and that she's been well supported with her day-to-day care, meals and routines. It's also good to know that communication with our team has been working well. Kind regards
From first point of contact Carefound were exceptional with their knowledge, compassion and understanding, this standard never faltered. The team are amazing taking time to know and understand my mothers needs ( and quirks), they are both kind and patient, particular thanks to Holly, Danny and Lucy ( if I've missed anyone - apologies, you are all fantastic) we would have been lost had we not had Carefound. Thank you, I would not hesitate to highly recommend.
Thank you for your kind feedback. We're really pleased to hear that you felt supported from the first point of contact and that the team has taken the time to understand your mother's needs. We'll be sure to pass your thanks on to the team. Kind regards
The ladies have been truly amazing! The communication from Head Office is always brilliant and the ladies that visit Dad have been incredible. Helpful and understanding and always providing just the right level of care. They have gone out of their way to ensure Dad is comfortable and well looked after and as a result means he can stay in his own home for as long as possible, which is something that is very important to him.
As a family, it has been so reassuring and comforting to know that Dad is regularly visited and well looked after. Dad comments on how friendly and kind all the staff have been.
I could not recommend them enough Truly fabulous. Thanks so very much for all your help. It has made a difficult situation a million times easier. We are so grateful!
We'll make sure to share your...
I formed a very favourable impression of Carefound's services in my capacity as a local medical professional so they were my first choice when looking for home carers for my Mother. We appreciate getting a rota in advance and the carers' punctuality. We have engaged Carefound for over a year and my Mother is looked after by the same few carers - never more than three but usually only one. The carers are professional but kind.
Thank you so much for your thoughtful review. It means a great deal to us that, as a medical professional, you chose Carefound Home Care to support your mother. We're delighted to hear that our advance rotas, punctuality, and consistent team of carer professionals have made a positive difference. Kind regards
From the start one particular staff member listened to what was needed and appreciated we wanted a gentle approach to a first introduction to acceptance of a little extra help.
The carer that visits is ' lovely ' in mum and dads words and although she has only been 4 times mum says she feels like she is part of the family.
So thank you !
Thank you so much for sharing your experience. We're grateful for your kind words and are so pleased to hear that the care and support your mum is receiving has made such a positive difference. We're especially happy to hear how warmly your mum and dad speak of their care professional - feeling like she's already part of the family is such lovely feedback. Kind regards
V. good.
Thank you for your kind review, we really appreciate you taking the time to leave your feedback.
As you can see, very satisfied but worry about running out of money.
Thank you for your kind words. We're delighted to hear that you're very satisfied with our care. Kind regards
I am grateful for the help and service from 5 carers.
Thank you for your kind words! We're so glad to hear that our carers provided you with the support and service you needed.
Weekly rotas very good & helpful.
Carers have individual strengths and skills and a broad age range.
Thank you for your feedback! We're glad to hear our well-trained carers have become friends and provide excellent support, especially in emergencies. We appreciate your recognition of their skills, strengths, and the helpful weekly rotas. Kind regards
Having the carers visit daily has made a huge difference to my quality of life and I always look forward to seeing whoever it is who is due to call.
Thank you so much for your kind words! We're delighted to hear that you've been happy with the care you've received and that our carers have made a positive impact on your daily life. It's lovely to know that you look forward to their visits and we'll be sure to pass your compliments on to the team.
Mum has had Carefound for a few months now. The care team is usually able to cover most shifts and Mum (as well as family) find the carers are polite and helpful. The carers tend to take their initiative and, using the app, we are kept updated with any issues. On the odd occasion where support has been required for a last minute scenario (out of the planned care) the team has looked for ways to support, mainly related to GP requests.
I'm really pleased to hear that Carefound has been meeting your expectations. It's reassuring to know that the carers are polite, helpful, and proactive, and that the app keeps you updated effectively. It sounds like the team has been responsive to any last-minute needs, especially with GP...
We require only minimal assistance at the moment and Carefound have been able to provide just what we have asked for. They have been reliable and consistent. They are easily contactable, act on any feedback and actively seek comments and updates.
Thank you for sharing your experience with Carefound. We're pleased to hear that our services have met your needs and expectations. Providing the right level of assistance, even if it's minimal, is important for us, and we're glad to have been able to do so reliably and consistently.
This is the start of our home care journey and so far so good, my parents have been very happy with the standard of care received in their home. Visits are timely and the care received is professional and sensitive.
Thank you for sharing your experience with us. We are thrilled to hear that the start of your home care journey has been positive and that your parents are happy with the standard of care they've received. It's wonderful to know that our visits have been timely and that our care has been both...
Mum requires 24-hour live-in care and support. The 2 ladies that stay with Mum are amazing. They both bring different things to the package, which I feel helps Mum. They both understand how Mum's mind works and know when she requires her own space. Mum is given the chance to make her own choices and is assisted to help complete everyday tasks. It has taken time, but Mum now accepts the care in place to keep her at home.
It's lovely to hear about the positive experience your mum has had with our live-in care service. We understand the importance of providing personalised care that meets her needs while respecting her independence and preferences. It's wonderful that the two carers assigned to her bring...
Satisfactory.
Thank you very much for your feedback, your satisfaction is important to us.
Since we started using Care Services for the first time, they have improved our quality of life. They are well-trained, punctual and caring. Nothing is too much trouble.
Thank you for sharing your experience with us! We're thrilled to hear that our care services have made a positive impact on your quality of life. Being well-trained, punctual, and caring are fundamental aspects of our commitment to providing the best possible care.
Our experience with Carefound has been first-class all round.
We are delighted to hear that you've had a first-class experience with Carefound! Providing excellent care and support to our clients is our top priority, and we are thrilled that we have been able to meet your expectations.
I have an hour’s personal care three times a week, and am very satisfied with the service. The staff are very friendly and helpful and arrive promptly. I would be happy to recommend Carefound to my friends.
Thank you for sharing your experience with us! We are thrilled to hear that you are very satisfied with the personal care service you receive from us. Being friendly, helpful, and prompt are qualities we prioritise in our staff, and we are glad to hear that they have made a positive impression on you. Your willingness to recommend Carefound to your friends means a lot to us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 November 2017- Caring Outstanding
- Effective Outstanding
- Responsive Good
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- Posted: Monday 28 Oct 2024Harrogate home care manager, Carla Hainsworth, and her horse Darrowby Ajax have won a national title at the prestigious Horse of the Year Show. Having qualified in July 2024 in...
- Posted: Monday 07 Oct 2024Carefound Home Care in Harrogate were delighted to have a stand at this year’s Ripley Show on 11th August 2024. Our Harrogate branch had a great day running a stand...
Awards / Recognitions (18)
- Recipient: Carefound Home CareDate: Friday 30 May 2025
- Recipient: Carefound Home CareDate: Friday 31 May 2024
- Recipient: Carefound Home Care (Harrogate)Date: Wednesday 31 May 2023
Meet the Team (5)
I joined Carefound in 2012 as a Home Carer with no prior professional care experience, although I had supported elderly family members. In 2013, I won the Great British Care Awards for Yorkshire and Humberside in the Newcomer to Care category and went on to win the National Newcomer to Care award in 2014.
Following this, I progressed to a Senior Carer role after completing my Level 2 qualification in Health and Social Care and began working towards my Level 3 qualification. In 2017, I advanced to the role of Care Coordinator and subsequently became a Care Manager. I later undertook my Level 5 qualification in Health and Social Care, which I completed in 2021. That same year, I was highly commended at the Yorkshire and Humberside Great British Care Awards for Care Assessor of the Year.
I progressed to Deputy Branch Manager at the end of 2021 and was appointed as Registered Branch Manager in 2023, overseeing the Harrogate Branch.
Outside of work, I enjoy walking and competing with my horse. Recently, I won the Show Cob of the Year 2024 at the Horse of the Year Show.
I joined Carefound in 2021 after working as a Dental Nurse at an NHS practice for 11 years. I began my journey with Carefound as an hourly Carer, progressed to a Senior Carer a year later, and became a Care Manager in January 2023. I am currently working towards completing my Level 5 qualification in Leadership and Management.
I thoroughly enjoy my role as a Care Manager, as no two days are ever the same. I value building relationships with clients, their loved ones, and other healthcare professionals, as I believe we can learn so much from one another.
When I am not at work, you'll likely find me outdoors with my children and two rescue dogs, exploring the local area
I have been with Carefound for just over two years, initially starting as an hourly carer before progressing to my current role as Recruitment & Community Manager. I work with a fantastic team, and I thoroughly enjoy my job. It offers a lot of variety, with many different aspects to the role—from meeting new people during the recruitment process to organising coffee mornings and events.
I am very family-oriented and come from a large family, so when I'm not working, I spend my time with them, catching up with friends, and taking my 18-month-old Labrador, Charlie, out and about. I also support my partner in his various hobbies, with rallying being the biggest one.
Frequently Asked Questions about Carefound Home Care (Harrogate)
How many Carers does Carefound Home Care (Harrogate) employ?
Carefound Home Care (Harrogate) employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Harrogate) to verify any information. View our terms and conditions. Carefound Home Care (Harrogate) has an Enhanced Service - more info.