Carefound Home Care (Harrogate)

Oakwood Park, Bishop Thornton, Harrogate HG3 3JN
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9.8 62 Reviews
  • Carefound Home Care (Harrogate), Harrogate
Carefound Home Care in Harrogate provides highly personalised home care services to older people so that they can enjoy a better quality of life at home with the support of an expert carer when they need it.

Their home care service is rated 'Outstanding' by the Care Quality Commission (November 2017) and they part of a small group of care providers in the country to have achieved this prestigious rating for a second time (previous inspection date June 2015).

Their local team will work with you and your family to develop a bespoke care package to meet your needs, which can involve hourly home care, 24-hour live-in care, or short-term respite care. Care can include anything from companionship, cooking, cleaning through to personal care, medication management or more complex support for specialist conditions such as dementia care, Parkinson’s care or post stroke care.

All of their carers are recruited locally and undergo an extensive recruitment process including interviews, reference checks and an Enhanced DBS Check. They then complete a leading training programme which goes beyond mandatory requirements and includes supporting specialist health conditions.

Importantly, your care is managed by their local branch in Harrogate (24 hours a day, 7 days a week), which ensures that they maintain exceptional levels of support for their carers, clients and their families.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £32

Further information available on request

These prices are only a guideline, please contact Carefound Home Care (Harrogate) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Carla Hainsworth (Registered Branch Manager)

Carefound Home Care (Harrogate) Reviews (62)

Total of 62, showing 61-62
9.8

Carefound Home Care (Harrogate) has a Review Score of 9.8 (9.752) out of 10, based on 17 reviews in the last 2 years. Over all time Carefound Home Care (Harrogate) has 62 reviews.

Overall Experience

  • 54
  • 8
  • 0
  • 0
  • 0

Date Published

62
5
7
17
45

Review from Christine B (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Requests for care are always dealt with pleasantly, professionally and efficiently.
I have always found staff obliging and helpful. The service is perfect for my needs. I shall continue to use the service and would certainly recommend it to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jan (Daughter of Client) published on 12 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound visited my Dad twice a day for just over a year after I was very unhappy with his previous provider. They were from the outset fantastic in every way, they got to know Dad they engaged with him, they were on time and I felt secure in the knowledge he was being fed and cared for at the right
time and that any problem would be flagged up to me quickly. It's very difficult to write this without naming names because there are names, the name of the girls who cared for my Dad, sometimes laughing with him and I got to hear about it from them and from reading the care plan notes in his flat, and from chatting on the phone.
Dad has now gone into full-time nursing care as his dementia has progressed, but he was able to stay in his flat a lot longer due mainly to the fantastic help we received.
We have moved on a stage now, but I will always remember the caring way that those girls looked after my dad like there own x

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Carefound Home Care (Harrogate) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Carefound Home Care (Harrogate) is calculated as follows: ( (78 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 101 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (Harrogate) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

Meet the Team (5)

Carla

Carla Hainsworth

Job Title: Registered Branch Manager

Joined: 2012

I joined Carefound in 2012 as a Home Carer with no prior professional care experience, although I had supported elderly family members. In 2013, I won the Great British Care Awards for Yorkshire and Humberside in the Newcomer to Care category and went on to win the National Newcomer to Care award in 2014.


Following this, I progressed to a Senior Carer role after completing my Level 2 qualification in Health and Social Care and began working towards my Level 3 qualification. In 2017, I advanced to the role of Care Coordinator and subsequently became a Care Manager. I later undertook my Level 5 qualification in Health and Social Care, which I completed in 2021. That same year, I was highly commended at the Yorkshire and Humberside Great British Care Awards for Care Assessor of the Year.


I progressed to Deputy Branch Manager at the end of 2021 and was appointed as Registered Branch Manager in 2023, overseeing the Harrogate Branch.


Outside of work, I enjoy walking and competing with my horse. Recently, I won the Show Cob of the Year 2024 at the Horse of the Year Show.

Laura

Laura Hill

Job Title: Care Manager

Joined: 2021

I joined Carefound in 2021 after working as a Dental Nurse at an NHS practice for 11 years. I began my journey with Carefound as an hourly Carer, progressed to a Senior Carer a year later, and became a Care Manager in January 2023. I am currently working towards completing my Level 5 qualification in Leadership and Management.


I thoroughly enjoy my role as a Care Manager, as no two days are ever the same. I value building relationships with clients, their loved ones, and other healthcare professionals, as I believe we can learn so much from one another.


When I am not at work, you'll likely find me outdoors with my children and two rescue dogs, exploring the local area

Danielle

Danielle Ferebee

Job Title: Recruitment & Community Manager

Joined: 2022

I have been with Carefound for just over two years, initially starting as an hourly carer before progressing to my current role as Recruitment & Community Manager. I work with a fantastic team, and I thoroughly enjoy my job. It offers a lot of variety, with many different aspects to the role—from meeting new people during the recruitment process to organising coffee mornings and events.


I am very family-oriented and come from a large family, so when I'm not working, I spend my time with them, catching up with friends, and taking my 18-month-old Labrador, Charlie, out and about. I also support my partner in his various hobbies, with rallying being the biggest one.

Louise

Louise Harper

Job Title: Senior Carer

Joined: 2021

Charlotte

Charlotte Cockings

Job Title: Senior Carer

Joined: 2023

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (Harrogate) to verify any information. View our terms and conditions. Carefound Home Care (Harrogate) has an Enhanced Service - more info.