Home Instead (Wetherby, North Leeds and Horsforth)

In all respects the carers are good.

We couldn't ask for more.

The people who have been to help me after being in hospital were considerate and helpful. Since then I am able to be out driving myself and doing my own shopping, but that rests on the fact that the two visits I have each week do the basic housework for me. that enables me to go and garden instead of cleaning!

The best of care and the kindest of caregivers. The caregivers and office always were supportive to both my parents and the family. My mum could stay in familiar surroundings and we were reassured every day with the care planning notes but also knowing a friendly voice was only a phone call away. Thank you.

Our experience has been very good. My mother only needs (at the moment), someone different to talk to. The carers can change as well as the time of the visit, although, the management tries not to do that. However, I can see that the short notice might be a problem if the elderly person wasn't on the ball. My mother actually enjoys seeing different people but a confused person might find it hard.

Very content with the service provided by Home Instead. The staff who attend my wife are courteous and friendly and most are happy to undertake addition household chores within the time constraints of their hourly visits.

The care provided by most carers is dedicated un-breakingly (as indicated below) and is over and above normal duties. This includes medical and personal contacts with GP and medical staff. Due to my mobility stopping is much appreciated.

All the care staff have been kind and helpful and adapted to the client's needs, which have varied, and include conversation, listening and thoughtfulness. Thank you.

I broke my hips and live on my own and without the help and understanding of my carers, would not have completely recovered and regained my confidence. I cannot thank them enough.

The conversations have been both entertaining and uplifting.

Generally satisfactory - capable, reliable, pleasant and friendly. Some work harder than others but I have very few problems.

Home Instead really stepped up to the mark when my family needed them. After a sudden discharge from hospital Home Instead very quickly were able to start providing good quality care for my mother. They really cared about helping Mum but also in supporting the rest of the family as well. The arrangements were quickly discussed and arranged with an agreed routine put in place which really helped mum. Any minor issues were taken seriously and quickly and efficiently resolved. We are all very happy with Home Instead and the staff, both carers and office based.

The care received from the staff at Home Instead was fantastic. It was clear that each of the carers genuinely cared. They treated my father with dignity and respect and kept him comfortable during his last days. If I had to go through this again I would choose Home Instead (Wetherby & North Leeds) every time.

Home Instead has been providing care for, initially, both my parents for four to five years. Then for my father until he passed away in April 2022. The majority of caregivers have been excellent and if unsuited the company would always arrange for an alternative. They have always endeavoured to provide caregivers who could connect well with both my parents and particularly when my father was widowed, always going the extra mile with trips out, singing and music.

Training was abysmal and caused us unnecessary incidents as aftermath. This service was chosen because it offered one hour visits minimum. My father very much benefitted from the time to do care and have a chat. The quality varied between individuals but those who chose to really engage are also those who have responded with deep regret about his passing. My father had no complaints about anybody. Management was poor, they did not follow up in general regarding any complaints or queries. Only once did I get a really efficient response and then she disappeared from management in two months. Communication from the front desk to management was not dealt with by management. Carers made a messaging group to communicate around clients which I appreciated.

Home Instead supported Mum to live in an annexe to our house for 8 months. The first 3 months were a positive experience - Mum enjoyed getting to know care staff, her pressure areas improved and we shared the care well. Then Mum's dementia progressed, she developed some delusional that were difficult to respond to and she cooperated less and less with her care. The staff and I tried our best and I think much of the time they tried strategies that would've worked with other people with dementia.

Home Instead provided care for my Dad over a two year period, in this time I found their caregivers to be respectful, caring and always allowed Dad to maintain his dignity. We were provided with a core of around 4-6 caregivers who were with us on a regular basis giving Dad the continuity and familiarity he needed. Many of our caregivers became like extended family and provided us with support as were as Dad. Staff went above and beyond their remit to enhance my Dads life. Highly recommended

I am quite pleased with the lovely care my nan has received from Home Instead Wetherby. She adores the carer and they treat her so well. She looks forward to seeing them. They have kept her spirits up in times when she found it hard to do so.

Home Instead Wetherby provides home care for my elderly in-laws, four days a week. The professional care and service they provide are wonderful. They come in twice a day to meet all their requirements. The care and compassion they show on a daily basis are just what we, as a family with elderly parents, need. Several different carers attend their home on a weekly basis, but all do a lovely job equally. Knowing Home Instead is enabling them to live independently still means a lot to us all. Thank you.

I am a fairly new client of Home Instead having signed up for a once a week session to help with bathing my 93-year-old mother for whom I am the sole carer. My mother was most reluctant to have any outside help and was particularly unhappy about having assistance with bathing. I explained this to Home Instead who assured me they would take things very gently and respect my mum's privacy. This they have done admirably. Just a few weeks in, my mum is confident enough for me to go out during the visits from Home Instead. It is my hope that in time I will be able to increase the visits to give me some time out. I have every confidence that this will happen.