Home Instead (Wetherby, North Leeds and Horsforth)

Gemini Grange, Sandbeck Way, Wetherby LS22 7DN
Review Us
9.9 81 Reviews
  • Home Instead (Wetherby, North Leeds and Horsforth), Wetherby
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes.

Services including companionship, home help, personal care, medication support, postoperative, respite and rehabilitation, are personalised to the individual.

Specialist dementia and palliative care service work closely with local health care providers to enable non-medical support to reflect the individual’s needs and be of the highest quality.

Visits can be from one hour to 24 hours a day, 7 days a week and are provided by a team of professional CAREGivers who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and dementia specialist training.

The CAREGivers are compassionate, skilled and trustworthy and the selection process ensures this as six references are obtained instead of the two required as an industry standard.

In addition, the CAREGivers have an enhanced (DBS) background check before they begin their employment.

CAREGivers are individually matched to clients on the basis of personality, interests and skills required.

The relationship of trust between the client and CAREGiver is fundamental to the provision of high-quality care so clients have a named CAREGiver at every visit.

On the first visit, a member of the management team will introduce the CAREGiver to the client and visits are arranged at a time convenient to the client.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan. This ensures that they are able to react quickly to any change in clients circumstances or condition.

Have a look at the recommendations from clients and family members to see what people think and please do not hesitate to contact Home Instead Senior Care for further details and no obligation care consultation.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please get in touch with our dedicated team to discuss pricing.

Good to Know

Group/Owner

Person in charge

  • Simon White (Director)

Home Instead (Wetherby, North Leeds and Horsforth) Reviews (81)

Total of 81, showing 21-40
9.9

Home Instead (Wetherby, North Leeds and Horsforth) has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wetherby, North Leeds and Horsforth) has 81 reviews.

Overall Experience

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Date Published

81
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Review from Sandy G (Husband of Client) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very content with the service provided by Home Instead. The staff who attend my wife are courteous and friendly and most are happy to undertake addition household chores within the time constraints of their hourly visits.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that you are happy you chose Home Instead to provide care for your wife. We will pass on your feedback to your care professionals, who love coming to see you. Many thanks for your feedback.

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Review from K C (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided by most carers is dedicated un-breakingly (as indicated below) and is over and above normal duties. This includes medical and personal contacts with GP and medical staff. Due to my mobility stopping is much appreciated.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your review. We are absolutely delighted that we are able to provide you with care and support that is so much appreciated and we will feed this back to your Care Professionals.

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Review from D F (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff have been kind and helpful and adapted to the client's needs, which have varied, and include conversation, listening and thoughtfulness. Thank you.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your review. We are absolutely loving looking after this client. The Care Professionals find her a joy to be with and enjoy spending time with her.

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Review from Rosemary D (Client) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my hips and live on my own and without the help and understanding of my carers, would not have completely recovered and regained my confidence. I cannot thank them enough.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

We are delighted that that you have recovered and regained your confidence. We will pass on your review to your Care Professionals. Thank you for taking the time to give us your feedback.

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Review from M E (Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been having two hourly visits from the same carer once a week. The purpose was to help me get over a long period of illness which had left me rather weak physically and wanting to increase my independence. A secondary objective was to relieve my husband of his constant care giving role. I am
now confident enough to walk into town unaccompanied and do dome light shopping. My husband no longer feels that he needs to worry if he leaves me on my own for a long period and that I can shop on my own.
The conversations have been both entertaining and uplifting.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your kind review. We are delighted that you are improving and enjoying your visits. We will pass your lovely words to our Care Professional.

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Review from M C (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfactory - capable, reliable, pleasant and friendly. Some work harder than others but I have very few problems.

Reply from Cath Hale, General Manager at Home Instead (Wetherby, North Leeds and Horsforth)

Many thanks for your review.
Home Instead Wetherby and North Leeds.

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Review from A B (Son of Client) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead really stepped up to the mark when my family needed them. After a sudden discharge from hospital Home Instead very quickly were able to start providing good quality care for my mother. They really cared about helping Mum but also in supporting the rest of the family as well. The arrangements
were quickly discussed and arranged with an agreed routine put in place which really helped mum. Any minor issues were taken seriously and quickly and efficiently resolved. We are all very happy with Home Instead and the staff, both carers and office based.

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you so much for your review and thank you for placing your trust in Home Instead. We will of course pass on your feedback to all of the team involved. It has been an absolute pleasure looking after your mother and we are delighted with your positive overall experience.
Best wishes to you and your mother for the future.

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Review from J P (Daughter of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received from the staff at Home Instead was fantastic. It was clear that each of the carers genuinely cared. They treated my father with dignity and respect and kept him comfortable during his last days. If I had to go through this again I would choose Home Instead (Wetherby & North Leeds)
every time.

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you very much for your kind words. We are delighted to hear that we had such an impact on your father's life. The Care Professionals enjoyed attending to your father. It's always a pleasure to know that our efforts are recognised.

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Review from H O (Daughter of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Training was abysmal and caused us unnecessary incidents as aftermath. This service was chosen because it offered one hour visits minimum. My father very much benefitted from the time to do care and have a chat. The quality varied between individuals but those who chose to really engage are also those
who have responded with deep regret about his passing. My father had no complaints about anybody. Management was poor, they did not follow up in general regarding any complaints or queries. Only once did I get a really efficient response and then she disappeared from management in two months. Communication from the front desk to management was not dealt with by management. Carers made a messaging group to communicate around clients which I appreciated.

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Review from Jill P (Daughter of Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing care for, initially, both my parents for four to five years. Then for my father until he passed away in April 2022. The majority of caregivers have been excellent and if unsuited the company would always arrange for an alternative. They have always endeavoured to provide
caregivers who could connect well with both my parents and particularly when my father was widowed, always going the extra mile with trips out, singing and music.

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your kind review. It was a pleasure supporting your father, and our caregivers always appreciate knowing that they have made a difference.

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Review from Tim S (Son of Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead supported Mum to live in an annexe to our house for 8 months. The first 3 months were a positive experience - Mum enjoyed getting to know care staff, her pressure areas improved and we shared the care well. Then Mum's dementia progressed, she developed some delusional that were difficult
to respond to and she cooperated less and less with her care. The staff and I tried our best and I think much of the time they tried strategies that would've worked with other people with dementia.

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your kind review. It was a challenge for everyone in the latter stages but as you say, your mum appreciated the support when she was able to.

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Review from E C (Daughter of Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided care for my Dad over a two year period, in this time I found their caregivers to be respectful, caring and always allowed Dad to maintain his dignity. We were provided with a core of around 4-6 caregivers who were with us on a regular basis giving Dad the continuity and familiarity
he needed. Many of our caregivers became like extended family and provided us with support as were as Dad. Staff went above and beyond their remit to enhance my Dads life. Highly recommended

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your kind review.
It was a pleasure supporting your Dad.

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Review from H K (Granddaughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am quite pleased with the lovely care my nan has received from Home Instead Wetherby. She adores the carer and they treat her so well. She looks forward to seeing them. They have kept her spirits up in times when she found it hard to do so.

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your kind comments. It's great to know that our care professionals make such a difference.

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Review from Claire H (Daughter-in-law of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Wetherby provides home care for my elderly in-laws, four days a week. The professional care and service they provide are wonderful. They come in twice a day to meet all their requirements. The care and compassion they show on a daily basis are just what we, as a family with elderly parents,
need. Several different carers attend their home on a weekly basis, but all do a lovely job equally. Knowing Home Instead is enabling them to live independently still means a lot to us all. Thank you.

Reply from Simon White, Director at Home Instead (Wetherby, North Leeds and Horsforth)

Thank you for your lovely review. Great to hear we make a difference.

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Review from R P (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a fairly new client of Home Instead having signed up for a once a week session to help with bathing my 93-year-old mother for whom I am the sole carer. My mother was most reluctant to have any outside help and was particularly unhappy about having assistance with bathing. I explained this to Home
Instead who assured me they would take things very gently and respect my mum's privacy. This they have done admirably. Just a few weeks in, my mum is confident enough for me to go out during the visits from Home Instead. It is my hope that in time I will be able to increase the visits to give me some time out. I have every confidence that this will happen.

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Review from june L (Partner of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had many concerns prior to seeking support for my husband and myself. One major issue was the demand for the same person to attend, (obviously time off for holidays).
My concerns were unfounded, the carer is regular, reliable and has developed a great relationship with my husband, myself and wider
family.
As a health care professional myself I recognise the skills that the carer has are outstanding, person-centred, recognising the need to create the best experience for my husband regardless of his mood on the day.
Does what needs doing to ensure that the experience of the visit is positive for both my husband and me. Great.

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Review from P S (Niece of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Really pleased with the service. The carers in the main are the same people - all-important with memory loss. Easy to contact, easy to talk to and they go the extra mile. Had an issue with delivered prescription medication and Home instead helped sort it out with one carer even collecting a prescription
herself to help matters. They also identify problems and get on top of it. They were recommended to me and I have had very few issues. I would recommend their service and thank the carers for what they do for my very elderly relative.

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Review from M F (Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service you provide has been vital in enabling me to remain independently with my dog, in my own home. I have been very satisfied with everything. The older carers, in particular, are most adaptable and competent. I have made my feelings known to others in my position and would be happy for you
to see my recommendation.

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Review from M F (Friend of Client) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed at the regularity of the carers coming, even during bad weather in the dark along unlit roads, even completing the journey on foot. If I have to phone the office, the staff are so very pleasant and helpful. Above all, the 95-year-old that I care for has a host of new friends (her
carers) whom she loves!

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Review from D L (Son of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care given to our mum at home with good communication by Home Instead carers who go above and beyond to help and made her daily life easier and happier.
Very special the love that has been shown for mum's individual needs due to struggles with dementia and mobility and often treating her
to fish and chips, her favourite supper from their own money and won't accept any payback.
Very caring and kind!
We can't thank Home Instead enough!

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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Home Instead (Wetherby, North Leeds and Horsforth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Home Instead (Wetherby, North Leeds and Horsforth) is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wetherby, North Leeds and Horsforth) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

Meet the Team (14)

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Simon White

Job Title: Director

Following 35 years of business experience in corporate roles with well-known brands working largely in the retail sector, I wanted to do something that would make a difference.


After experiencing the difficulty of finding high-quality care for my immediate family, I very much value the approach to senior care and independence that Home Instead offers so I joined the Home Instead Wetherby office in 2016. My role is to lead the Wetherby & North Leeds team, spread the word about the Home Instead experience, and run the business aspects of the operation.

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Cath Hale

Job Title: General Manager

As General Manager, Cath oversees all aspects of the service with a deep commitment to the wellbeing of older adults. She’s passionate about helping people remain independent in the place they know best: home, while building lasting connections within the local community.

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Bridget Glynn

Job Title: Registered Care Manager

After previously working in adult social care for over 30 years, I took early retirement to care for a family member. I then decided to join Home Instead as a CAREGiver and loved the role so much that I wanted to develop my career. I used my skills to become a Care Service Manager looking after the Leeds area. I am now the Care Manager, overseeing all aspects of our car across Wetherby & Leeds. I really enjoy the contact with our clients and their families, so I can tailor the service we provide to their needs.

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Louisa Peddar

Job Title: Care Service Manager

With extensive experience in the sector, Louisa brings high levels of expertise and attention to detail to her role of Client Service Manager. Louisa plans and supports her clients through their journey in care and is a valued member of our team.

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Megan Dodgson

Job Title: Client Service manager

Our Client Service Manager, Megan, has over 30 years of experience in the NHS in various nursing roles, and so brings a high level of understanding and expertise into her role, ensuring our clients receive the personalised care they need.

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Nina Bisson

Job Title: Care Co-Ordinator

Nina beings her wealth of experience as a Care Professional into her role as Care Co-Ordinator. With her infectious enthusiasm and passion for the caring profession, we are incredibly fortunate to have Nina as a central member of our Wetherby team.

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Gemma Grainge

Job Title: Client Experience Manager

As Client Experience Manager, Gemma makes sure every client and their family feels genuinely supported. She’s all about personal, flexible care that adapts to each individual’s needs and building trust with our wonderful community.

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Katherine Hobson

Job Title: Marketing Executive

Katherine joined Home Instead Wetherby in October 2023 after completing a degree in Marketing Management. She joined the team to share online the amazing home care service provided to support clients to live well at home locally.

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Heather Welsh

Job Title: Community Engagement Lead

Before starting my career with Home Instead I was a Business Development Manager but joined as both a Community Representative and a CAREGiver, so I could make a difference in people’s lives, having previously nursed my mum who was living with dementia.

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Racheal Foulds

Job Title: Recruitment Manager

Racheal has over 12 years experience in the sector. As Recruitment Manager, she ensures the efficient recruitment of Care Professionals that best match our client’s needs.


Racheal chose to join Home Instead as the company’s values and culture align with her own beliefs.

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Jacky Darley

Job Title: Learning & Development Coordinator

Before joining Home Instead, I trained as a hairdresser but became disillusioned. I first fell in love with caring as a personal assistant privately for four years, then trained with Home Instead as a CAREGiver. I want to pass on my passion and experience in care to ensure our clients receive the care they need. Outside of work, I love running and keeping fit, reading and spending time with family.

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Helen Naylor

Job Title: Audit Manager

I joined Home Instead four years ago as a Care Professional which I absolutely loved and met some lovely clients and fellow Care Pros along the way. It's been a pleasure helping to look after them. I have now moved into the role as our Audit Manager which will see me oversee and support the smooth running of the business.

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Fiona Smith

Job Title: Field Supervisor

Fiona has worked in the care sector most of her adult life, and enjoys every day of it. As well as caring for clients, she also supports Care Professionals in the field.


She feels lucky to work for Home Instead and enjoys meeting wonderful clients and Care Professionals.

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Kendra Dickson

Job Title: Business Support

Kendra joined Home Instead in 2022 having previously worked within the financial services sector in HR and Scheduling functions.


She values Home Instead's ethos and relishes building relationships with clients, their families and Care Professionals.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wetherby, North Leeds and Horsforth) to verify any information. View our terms and conditions. Home Instead (Wetherby, North Leeds and Horsforth) has an Enhanced Service - more info.