Guardian Angel Carers - Chichester

Eastgate Square, Chichester PO19 1ED
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9.9 79 Reviews
  • Guardian Angel Carers - Chichester, Chichester
Guardian Angel Carers in Chichester provides compassionate, professional care in the comfort and safety of your own home. The friendly team at Guardian Angel Carers work tirelessly to ensure clients' dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Guardian Angel Carers can help provide:

- Live-in care
- Visiting care
- Overnight care
- Respite care
- Palliative care

They can support with meal preparation, medication, shopping, escorted outings, personal care (such as washing, dressing, continence care) and domestic duties.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Kirstie Parker (Registered Care Manager)

Guardian Angel Carers - Chichester Reviews (79)

Total of 79, showing 21-40
9.9

Guardian Angel Carers - Chichester has a Review Score of 9.9 (9.874) out of 10, based on 16 reviews in the last 2 years. Over all time Guardian Angel Carers - Chichester has 79 reviews.

Overall Experience

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Date Published

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Review from M S (Client) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am full of admiration for the way Guardian Angels have skilfully overcome the many difficulties at this time, including Covid and the labour shortage.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you so much for your review and kind words, I am so pleased we have made such a positive impression during these difficult times. Kind regards.

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Review from Robert Y (Son of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel Carers have, like other care providers, suffered during Covid and since with staffing difficulties. They have coped admirably and the client always came first. The individual carers were all highly efficient and have dealt with my mother, who at times can be difficult, extremely well.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Many thanks for your kind words, it certainly has been a difficult time for all and I am so glad our Care Angels have been able to continue to provide excellent care to your mother. Kind regards.

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Review from G T (Client) assisted by family/friend published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Guardian Angel provides cleaning and care for two hours one week. The Task Angels provide help with any tasks the other week. We are very satisfied with their support.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for your review. I am so pleased to hear that you are very satisfied with our service. Our Care Angels and Task Angels take great pride in ensuring our clients are receiving the best possible service. Kind regards.

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Review from S P (Daughter of Client) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When extra morning care was required for Mum, the Guardian Angel's team were able to help very promptly, which we understand, owing to capacity issues, required some organising. We are grateful for the new morning visits, which help us and reassure us to know that Mum is taking her medication and enjoying
her breakfast. Thank you, Guardian Angel!

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for taking the time to submit a review. I am so pleased we were able to help provide the extra support your mum required, as well as reassurance to you. Kind regards.

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Review from G D (Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am lucky to still be quite active. I always take a positive view of life. My carer is always supporting and helpful. The accounts deputy are easy to contact and are helpful. As it is not a problem, I am very happy with the service from Guardian Angels. Thank you.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Chichester

Thank you for your review, I am glad you are happy with the service you are receiving. Our CareAngels always work hard to ensure they are providing the best care possible. Kind regards.

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Review from J J (Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Guardian Angel visits very social, pleasant and something to look forward to. They also offer practical and personal help.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your review, all our CareAngels go out of their way to build strong relationships with all our clients to enable them to deliver the best care possible. Kind regards.

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Review from S S (Daughter of Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my father is always very good. The carers know his ways and they treat him with care and compassion. They were brilliant when my mother died.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you so much for your very kind words, I am glad we were able to provide a service to your mother in the comfort of her own home.

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Review from H P (Client) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care from all the carers, sometimes feel frustrated by time of help given and change of carers at short notice but these shortcomings are possibly due to short staff and unforeseeable problems.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your feedback on our services, we have worked so hard throughout COVID-19 to ensure we deliver the same high standard of care that our clients expect. Kind Regards.

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Review from Alison D (Daughter of Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I are very satisfied with the care he receives. Throughout the Covid epidemic, his carer has always been supplied with and worn PPE - he has felt safe and has never felt at risk by her visits. We have always found his carers and office staff to be friendly, approachable and professional.
We have no hesitation in recommending Guardian Angels to others in a similar position ie. wanting to remain independent but needing that extra support.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your 5-star rating, we have worked continuously throughout COVID to keep everyone safe as well as being able to provide our normal outstanding care.


Kind Regards.

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Review from J M (Wife of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are highly professional, cheerful and flexible, and it gives us confidence for the future as and when more care is needed.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your kind words and 5-star review; your feedback is very important to us. Here at Guardian Angel Carers, we do everything we can to be flexible and professional to meet our client's needs.


Kind Regards.

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Review from Jean S (Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied and helpful.
I prefer to have Fridays, why do you keep changing the day to Thursdays?

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your feedback.


It is extremely important to us that all of our clients receive the care they require on the day and time that suits them.


One of the Chichester Care team will call you now to ensure your care visits are scheduled to meet your needs.


Kind Regards

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Review from Harry S (Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care of the carers very good and they always try to be helpful. The communications with the office can be very poor.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your feedback, I am glad to hear you are happy with the care you are receiving from us, and you feel our carers are always very helpful. However, I am not so pleased to hear you are experiencing poor communication from our office team. Excellent communication is very important to us, a member of the team will call you to discuss how we can improve our communication with you.

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Review from G A (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful all the time.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your five-star feedback, your feedback is very important to us.


Kind Regards
Daniel

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Review from B G (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of a 'home care' service, so no comparisons with other care providers. Guardian Angel Carers were recommended to me and have proved a real source of help and support. Working with cheerful expertise, which all helps to build up confidence for clients living alone.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your kind words, we are glad that you are happy with our service so far. Please let us know if there is anything more we can do to assist. Kind regards.

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Review from A M (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Guardian Angels. From the friendly office staff arranging all the details to the carers - nothing was too much trouble. I only needed carers for a short time after an accident but their help and reassurance was amazing. Always on time - very early in the morning - my choice
- but always with a smile and ready to chat and so cheerful. Thank you.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your 5-star feedback, our aim is to provide our clients everything they need to be safe and conformable in their home. Please let us know if there is anything more you need from us.

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Review from Clive N (Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly, responsive outfit. Nothing was too much trouble and all the carers seemed to enjoy their work and were friendly and efficient. My only minor complaint is the lack of continuity. Every day a different carer needed time to find their feet. All in all though a very good service.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your kind feedback, we are glad you are happy with our service so far, please contact our team if there is anything more you need from us.

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Review from K M (Daughter of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angel came highly recommended by friends and I did not regret the decision. My mum was cared for superbly, she was treated as an individual and her carers took the time to get to know her, and whenever possible to carry out her wishes. Her care went well beyond what I expected (following a
failed discharge and with no prior notice, a senior carer sat with mum beyond midnight to keep her safe while I drove the 220 miles to be with her.) Fabulous care, I would highly recommend Guardian Angel.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your very kind words, it is much appreciated. We are passionate about the care we deliver and try to go above and beyond every visit to keep our clients safe and happy in the comfort of their home.

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Review from H C (Daughter of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy in the knowledge that my mother receives care each day - company as well as someone giving her a hot meal.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your kind words and positive review. Our goal is to ensure our clients receive the personalised high-quality care they deserve. Kind regards.

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Review from S L (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have been an amazing team of care workers. All providing a lifeline to our vulnerable relatives. Their professional care and support allows mum to be able to stay in her own home and familiar surroundings. It's been a very challenging year for all and we are so grateful to the care team
for helping to keep mum safe and well during this time. Thank you.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Chichester

Thank you for your very kind words, we have worked hard to ensure the level of care we provide has not reduced in this difficult time of COVID-19. We would like to thank you for your support at this time.

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Review from Ann F (Client) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is really good seeing someone first thing in the morning. It gets me going. The carers are always cheerful and help me sort out what needs to be done that day (and even what day it is). They are willing to do anything I ask, from making a sandwich, cleaning the kitchen, starting the washing machine
and much more. nothing seems too much trouble. I recommend the service.

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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Guardian Angel Carers - Chichester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Guardian Angel Carers - Chichester is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) ) ÷ 95 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Chichester is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (5)

Tracy

Tracy Clarke

Job Title: Head Of Operations

Joined: 2021

Having been in retail management for 10 years and Banking for over 15 I wanted to utilise my skills in a different environment. I knew post-lockdown that care was an industry I wanted to support.


My qualifications in Coaching and Management, my experience in creating a safe and compliant environment and my absolute passion for the development of individuals who see care as a career opportunity, have enabled me to build a wonderful team who lead with empathy and confidence whilst ensuring our clients are cared for in a safe and independent way


In the 2+ years I've been with Guardian Angel Carers I have developed from Recruitment Manager, HR and now Head of Operations. I work with a team of care professionals and a team of Registered Managers who live the company's values every day for our clients. I could not be prouder to lead this wonderful group of branches in West Sussex and Hampshire.

Kirstie

Kirstie Parker

Job Title: Registered Care Manager Chichester

Joined: 2022

Kirstie is the active Registered Care Manager for the Chichester Branch and has over 11 years of experience in the care industry, including running their own care company, working in domiciliary care, and serving as a Live-in Carer.


This extensive experience fosters empathy toward carers and enables them to set high standards, drawing on their first-hand knowledge of what great care entails. Having been with Guardian Angel Carers for over two years, they enjoy being part of a positive and supportive team.

Michelle

Michelle Waterhouse

Job Title: Supervisor

Joined: 2024

Michelle is a dedicated Care Supervisor at Guardian Angel Carers, focusing on supporting carers in the field. She ensures their health and wellbeing are prioritised while maintaining high standards. With extensive experience in the care industry, Michelle's invaluable hands-on expertise and deep knowledge enable her to provide exceptional support, empowering her team to deliver outstanding care.

Ieuan

Ieuan Rees

Job Title: Supervisor

Joined: 2023

Ieuan is a Care Supervisor at Guardian Angel Carers, specialising in developing new client care packages and reviewing the care needs of existing clients. With a wealth of experience in the care industry, he offers expert guidance and advice to ensure clients receive the very best bespoke, person-centred care.

Shannon

Shannon Jefkins

Job Title: Care Coordinator

Joined: 2021

Shannon is the Care Coordinator for Guardian Angel Carers. She began her career as a carer and has worked her way up through the company by developing her skills and expertise. Shannon oversees the completion of weekly client and carer rotas, ensuring satisfaction for both parties. She collaborates closely with Michelle and Ieuan, promptly addressing feedback to maintain high levels of carer retention and client satisfaction.

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