In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 106 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38
  • Weekly Live-in Care Fees: £1500 – £1990

These prices are only a guideline, please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Oakes (Registered Manager )

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (106)

9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.892) out of 10, based on 11 reviews in the last 2 years.
Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 106 reviews.

Overall Experience
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Date Published
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Reviewer Connection to In Home Care - Waterlooville, Havant, Petersfield & Emsworth
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Total of 106, showing 1-20
Review from Jayne O (Daughter of Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in need of care and IN HOME CARE became her carers. All carers were very attentive and friendly and had mum's best interest at heart. After a few months mum was diagnosed with mixed Alzheimer's and vascular dementia, and she became quite temperamental but this never phased the carers they
cared for mum as if she was their own. When I had concerns about mums confusion, I would call them and they talked to me and calmed me down and were there for me as well. I can not praise them enough and would recommend them in a heart beat. My mum loved all the carers and they became her friends and she would also call the office and had a good laugh with them.
Review from Jayne (Clients daughter).
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Jayne, Thank you so much for your lovely feedback, I will ensure this is passed onto the rest of the team and everyone who has been involved in supporting not only Mum but yourself too.

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Review from Peter W (Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In-home Care is an excellent example of how a good a caring company should be. From management, admin and carers. My wife and I are so pleased that we changed companies. Keep up the good work.Kind regards
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback, it has been a pleasure to support you both through this transition. I will ensure this compliment and lovely feedback is passed over to all members of staff.

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Review from Alison M (Daughter of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company are very good at treating their clients individual needs. They go above and beyond in all aspects. They are very professional yet on a friendly caring basis. All staff and carers are the best of the best and nothing is ever to much for them. My father has dementia and can sometimes be hard
work but that doesn't n hasn't phased any of the carers. My parents are always talking about them with thanks and appreciation for all they do as well as usual as a family. Its been a true pleasure appointing them for my father's care, as they go above and beyond for my mum. They have really helped and reassured us that they really care and I recommend anyone to use them.best of the best in all ways.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for this lovely feedback, I will ensure this is passed onto the care team and to everyone who has provided care for Dad.

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Review from D P (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for helping so quickly with additional care at short notice.
Everyone was so helpful and kind which made a stressful situation so much easier to deal with.
I called at 7am in the morning and additional care was in place before lunchtime.
Thank you
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback. I will ensure this is passed over to the rest of the team.

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Review from Sadie K (Granddaughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank you for your compassion and for the professional care and support you provided to my grandmother in her last few months of life. Your carers were always patient, supportive and compassionate, and you where always there to answer our questions.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback! I will ensure this is passed over to the rest of the team. It was a pleasure for us to be able to support you all.

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Review from C G (Granddaughter of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Home Care have been the extra support we needed. They are brilliant with my grandmother, like an extra family member who happens to be a trained carer. They have taken over the management of her medication from ordering to administering as well as helping with food and personal care. All the carers
do everything with a warmth which allows my grandmother to keep her dignity and independence as she navigates this new stage of life. The senior team are always quick to respond and have been really easy to communicate with whenever needed. During a period of illness, they kept me informed at every step and went out of their way to ensure that my grandmother remained safe. I honestly can't imagine how we would have managed without them.
I would highly recommend In Home care to anyone who is looking for extra support.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your kind words, it has been a pleasure to support your grandmother and you as a family. I will ensure this is passed on to the rest of the team.

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Review from Katrina M (Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team that settled me after a long time in hospital recommended In Home Care, and I'm so glad I went with their suggestion.
From first meeting with the manager, it was obvious they were a professional and caring company.
All the staff that have come to my home have all my details and they're
all friendly, kind and patient. If you are having a new health issue, however small, it will be flagged up on the day and management will check to make sure it's been dealt with appropriately.
Very happy to recommend this care company .
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback, I will ensure this is passed over to the rest of the team.

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  • Management
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  • Value for Money
Review from H R (Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you so much to In Home Care for helping us when the people who should have been supporting us, let us down badly. In Home Care came to the rescue when we were really in need. We would recommend them to future clients.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback, it has been a pleasure to support yourself and husband. I will pass this onto the rest of our team.

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Review from Nicola L (Granddaughter of Client) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Home Care were absolutely brilliant and couldn't have asked for more. They set care up for my grandfather very quickly, and were very professional and flexible with additional care when it was needed urgently. Many thanks.
Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services. It was an absolute pleasure to support your grandfather. Everyone that met him spoke very highly of him. I will share your kind words with the team, this will mean so much to them.

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Review from Paul B (Son of Client) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Home Care has provided fantastic care for both my parents for many years until my mother's passing in September 2023. The care and support given to Mum and Dad enabled them to stay in their own home until the end just as they wished. As well as being practical care visits the carers also engaged
extremely well with my parents, both of whom suffered from dementia. Great friendships were formed and the effect on my parents' mental health cannot be quantified. On the few occasions when there were problems they were dealt with quickly and without fuss. As a family, we never felt that we were on a "conveyor belt" as has happened in the distant past. I will continue to recommend In Home Care to anybody in need of personalised and quality care.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback, I will ensure this is passed on to the rest of the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Sister-in-law of Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the service my sister-in-law received over an extended period from In Home Care. Her needs were high as she was bedridden, had many medical disabilities and dementia. The staff delivered care that in my opinion extended way above the call of duty, giving her excellent
bed care, medical care, practical care and shopping and time for a chat built into her routine. In essence, the best care that someone in her position could have hoped to receive. Many of the carers formed special bonds with her which were invaluable to her mental health. Also having to act in her best interests from a distance they also supported me in every way they could, giving updates regularly and also interacting with a good friend and neighbour of my sister-in-law to enable her to help. I would highly recommend this wonderful service to anybody trying to make a decision over care for a loved one.
Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to feedback regarding the care and services we provided for your sister-in-law. I know how much everyone has enjoyed supporting her. I will share your heartfelt and kind words with the amazing team.

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Review from Fergus C (Client) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After breaking my femur in two places and needing a replacement hip operation I returned home unable to manage in the mornings when my wife had left for work or at lunch time. We engaged In Home Care who provided excellent service. Each day they helped me dress, put on my shoes, administered my medicines,
made my breakfast or lunch, made the bed and washed up. All of this was done by some very kind carers who also checked on my progress and well-being. As I grew stronger and more independent I cut the lunch service and reduced the time of the morning visits until I felt I could manage. The care package got me through a very difficult period, followed a thorough assessment of my needs and medical history and gave me the reassurance that someone would call and check I was ok. I would strongly recommend In Home Care.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for this lovely feedback, I will ensure this is passed onto the rest of the team.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from T W (Daughter of Client) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Mum has dementia but thanks to the excellent care shown by the Horndean team at In Home Care she is able to stay living independently in her own home. For the past year, she has enjoyed three visits daily. In her words, "It's like having friends visit me". As well as looking after Mum's care
needs, preparing her meals and ensuring she has her medication, (even organising GP visits if required), each carer takes the time to have a warm, friendly chat with Mum. Dementia is hard on everybody, not just the person who has it...In-Home Care has made a positive difference to the whole family.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for this lovely review and your kind words, I will ensure this is passed on to the whole team.

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Review from David P (Son of Client) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with In Home Care for almost two years after suffering with a poor care provider previously.
As a family it is important to have trust and confidence, In Home Care gives us that. They are well-organised and carers take great pride in their role.
Any feedback is always listened to. Particularly
for my dad's requirements and assurance of consistent regular carers, the rota coordinator has managed this very well. I am very grateful for the excellent communication that has been given and the pride in delivering the best care possible to my dad. She has gone above and beyond on many occasions, to ensure the family and my dad is treated with respect of his wishes for commitment to regular carers. This puts his mind at ease which I appreciate can be a challenging task for the rota coordinator to consistently deliver: but she does!
I would recommend In Home Care to anyone considering a care provider in the Waterlooville area.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback, I am so pleased that we relieve the pressure from yourself with communication and regular carers for Dad. I will ensure your feedback is passed on to the rest of the team.

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Review from B M (Daughter of Client) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was left without any telephone communication so her pendant alarm didn't work either and a certain telecommunication's company although their error couldn't sort an Engineer to come out until the next morning.
Mum, therefore, needed someone to be with her overnight and come in early the next morning
until they came out as she is nearly blind, hard of hearing, has heart issues and has just been diagnosed with the start of Alzheimer's.
I called In Home Care and explained the situation at 4.30pm in the afternoon and their lovely Rota lady said leave it with me let me see what I can do. Well within 10 minutes bless her she was back and had arranged overnight cover from 10pm-7am and also got Mum's normal carer to come in at 7-9am until the engineer arrived at 8.45am.
I was so impressed, relieved and grateful that In Home Care could sort in such a short amount of time and were so caring and wanted Mum to be safe.
I would definitely 100% recommend them to anyone wanting to use a care company.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback and I am glad we could help at such short notice, I will pass this feedback on to the team.

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Review from A S (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our care needs have been changing and increasing. In Home Care has been amazing at communicating their concerns with me, almost daily.
They are also liaising with my parents' GP and pharmacy on my behalf.
All the staff are professional, supportive, approachable and caring.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for all your lovely feedback, I will pass this on to the rest of the team.

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Review from D L (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm pleased to say all the carers who attended my mother over the course of last year were very attentive and supportive of her care needs. They all ensured Mum was provided with fresh water and other juice drinks for the day and encouraged her to drink when they were with her. Any concerns were always
reported straight to us and their office immediately for the appropriate action to be taken ie:- when Mum suffered a couple of falls. The emergency services were called to attend and the member of staff always remained with Mum until they, and us, could attend. Offering a calming voice to Mum in her time of distress. Overall, I would definitely recommend your company to anyone looking for a good local, independent care company with a team of very kind, considerate and attentive carers. The administration of the company is also excellent with an easy system in place for payment of the bills.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely feedback, it was a pleasure to meet you and Mum and to be able to support her to remain at home. I will be sure to pass this feedback on to the whole team.

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Review from R C (Client) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with this company for a good few years. The carers are brilliant. Continuity of care is very good and the office is always there to help with my medication, especially ordering and arranging medical appointments. Which is a great relief.
If I didn't have carers then I would hardly see anyone
or go out of my flat. They were outstanding during the pandemic and gave me some normality in a time of great stress.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to feedback to us, I will ensure your feedback has been passed on to the whole team.

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Review from Gail H (Daughter of Client) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The set-up for the service was needed quickly and this was done well with good communication and explanation from the team.
The carers have been wonderful with Mum, showing care and compassion with her really friendly and helpful.
The app that they use is great to see how the visits went and any things
that I needed to know were in there.
The team as a whole run a very good and smoothly run service.
Reply from Coral Mabe, Care Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely review, it's been a pleasure supporting your mum and family at a very difficult time.

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Review from Stephen B (Son of Client) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without the In Home Care staff and carers, who I have found in over three years to be caring and compassionate, I would not have been able to give my parents the quality of life at home that they deserved. At times of medical emergencies, the carers have been knowledgeable and calm in handling the situation
and in normal times the laughter and stories during visits brighten up the lives of my parents. I have no hesitation in recommending the staff at Horndean In Home Care.
Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to feedback regarding our services. It has been a pleasure supporting your parents. I will ensure to share your kind words with the team.

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  • Management
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (58 Excellents x 5) + (7 Goods x 4) ) ÷ 65 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

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Meet the Team (4)

Emma

Emma Oakes

Job Title: Area Manager & Registered Manager Joined: 2019

Emma's extensive knowledge and experience in the care industry are invaluable assets that significantly enhance our services. With over ten years in the sector, she has developed a profound understanding of the various aspects of care, having held multiple roles at her local hospice, including care worker, senior carer, and registered manager. This diverse background has equipped her with the skills necessary to effectively support and deliver a wide array of care services to individuals in their own homes.


Emma's roles have not only enriched her expertise but have also allowed her to cultivate a deep understanding of the regulatory framework governing the care industry. This insight enables her to ensure that our services comply with the highest standards, ultimately benefiting both our clients and team members.


The skills and training Emma has acquired are highly transferable, allowing her to share her knowledge and enhance the capabilities of her team. Her commitment to upskilling her colleagues fosters a culture of continuous improvement and professional growth within the organisation. As a dedicated leader, Emma exemplifies the qualities of a role model, demonstrating unwavering dedication and commitment to her team. Her time investment and support empower them to excel in their roles, reinforcing the overall quality of care we provide.

Coral

Coral Mabe

Job Title: Branch Manager Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.

Paul

Paul Reynolds

Job Title: Director Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire

Claire Simmons

Job Title: Director Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.

Frequently Asked Questions about In Home Care - Waterlooville, Havant, Petersfield & Emsworth

What Type of Services does In Home Care - Waterlooville, Havant, Petersfield & Emsworth offer?

In Home Care - Waterlooville, Havant, Petersfield & Emsworth offers Home Care.

How many Carers does In Home Care - Waterlooville, Havant, Petersfield & Emsworth employ?

In Home Care - Waterlooville, Havant, Petersfield & Emsworth employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to verify any information. View our terms and conditions. In Home Care - Waterlooville, Havant, Petersfield & Emsworth has an Enhanced Service - more info.