In Home Care Ltd - Waterlooville

1 Havant Road, Horndean, Waterlooville PO8 0DB

In Home Care Ltd - Waterlooville
In Home Care Ltd - Waterlooville
In Home Care Ltd - Waterlooville

In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

Group : In Home Care Ltd

Person in charge: Michelle Young (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 76

Fees Guide: £16 to £24 per hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on In Home Care Ltd - Waterlooville: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 In Home Care Ltd - Waterlooville has a Review Score of 9.6 (9.572)

The Review Score of 9.6 (maximum of 10) for In Home Care Ltd - Waterlooville is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for In Home Care Ltd - Waterlooville in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.572 for In Home Care Ltd - Waterlooville is calculated as follows: ( (104 Excellents x 5) + (53 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 166 Ratings = 4.572

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for In Home Care Ltd - Waterlooville is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend In Home Care Ltd - Waterlooville?

  • Extremely LIKELY
    24
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to In Home Care Ltd - Waterlooville

  • Client / Service User
    11
  • Daughter of Client/Service User
    7
  • Husband of Client/Service User
    2
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

Our review went very well, we talked about different categories, changing the care plan as needed. The person was very nice and professional and very helpful.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like to thank In Home Care Ltd - Waterlooville for providing high-level care to my 92-year-old mum. I tell people that they have 'turned our lives around'. We go to care agencies at some of the worst times in our lives and what we need in addition to help is kindness and understanding. In Home Care Ltd - Waterlooville provides this in bucket loads. The whole family feel cared for and I can honestly say that everyone including all those in the offices is simply lovely. Thank you.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I wish the two carers who come in the morning would arrive at the same time. One comes at the correct time, the other anything up to 10 to 15 minutes later. Maybe not her fault as with other clients, but this should be sorted. A lot of the carers I would tick excellent but not all. The double ups at lunch time and evening are fine.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

I have found all the carers pleasant and helpful.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Having been with In Home Care Ltd - Waterlooville for over a year, I have got used to them looking after me which they do very well. I have a breathing problem which requires me to be connected to an oxygen supply all the time but they cope very well and I am more than pleased with the way they look after me.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Carers always arrive and usually on time. The carers are friendly and provide a good and caring service. There have been a few issues with the office regarding preferred call times and this has been resolved to my satisfaction.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

In Home Care Ltd - Waterlooville provides me with outstanding care. I am treated with dignity and the great kindness my carers show me is much appreciated. Nothing is too much trouble and they are so helpful. My carers extend their care and kindness to my partner and full-time carer. Again, nothing is too much trouble. Both management and care staff carry out their work in a truly professional way and their support is invaluable. Thank you.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 05 Apr 2017:

Thank you so much for your lovely feedback.

In September 2015, my wife who had Alzheimer's was suddenly unable to walk anymore and needed outside help. When I found In Home Care Ltd - Waterlooville I was impressed from the start when their manager came to see us on a Sunday morning. For nine months, In Home Care Ltd - Waterlooville provided 2 carers, three times per day to look after my wife. They were always very kind and cheerful and were happy to help with anything. Only very rarely were they late and if so for a very good reason. I would have no hesitation in recommending In Home Care Ltd - Waterlooville to anyone needing care at home.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

In Home Care Ltd - Waterlooville assisted me in caring for me late husband during the last year of his life enabling him to die - as we both wished - in our own home. I have only praise for the young women on the team. Almost unfailingly, they were prompt, competent and generous in their care of my husband and the concern for me. On one or two occasions that help went well beyond the call of duty.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 05 Apr 2017:

Thank you so much for such lovely feedback. It was a pleasure to care for your husband and I am so happy we were able to meet both your wishes. I hope you are keeping well.

In Home Care looked after my mother when she was no longer able to live at home on her own. I needed to provide Mum with live-in care at very short notice, and In Home Care went out of their way to find the type of care, and personality of carers, I was looking for.

Every day presented different challenges as my mother's needs changed. I couldn't be more grateful to the carers and the managers at In Home Care who went out of their way to make sure Mum was happy, and that I was kept well informed. I felt very comfortable giving them feedback if something needed to change and they always did their very best to accomodate my wishes, even at short notice.

They have an excellent balance of caring vs professional behaviour which is very hard to find these days. They cared for Mum until she passed away and treated her with respect and dignity until the very end.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 27 Feb 2017:

Hi Anne, thank you so much for taking the time to submit your review of our company. We are so pleased that we were there to offer our support when it was needed.
Thank you and all the best Claire.

The carers are always courteous, caring and kind; they are clearly interested in and understand my needs. On the very rare occasion that I have found a carer unsuitable for my requirements (I have MND), the extremely efficient and helpful office staff and management have dealt speedily and sensitively with the situation.

I would unhesitatingly recommend this company to other people.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 27 Feb 2017:

Thank you Patricia for your valued feedback. We are very pleased you to hear you are happy with our service and will pass your comments on to your carers.
Regards Claire.

Mum's carers have always been on time, efficient, friendly and professional - if there are any problems at all, it is dealt with quickly by the office staff who are always approachable and willing to help. I would not hesitate to recommend In Home Care to others seeking similar service in the area.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 27 Feb 2017:

Hi Fiona, and thank you very much for your time reviewing and recommending In Home Care. We are delighted that you're happy. Regards Claire.

Our relative has been using In Home Care Ltd since June 2016, following a selection process. They are based locally, which is helpful. Our relative is happy with the service he receives and the general continuity of the carer has allowed the building of rapport which is important for a client living alone with few visitors. Any issues have been resolved quickly. We were also able to arrange temporary additional care during absence which was very helpful and it is encouraging to have a degree of flexibility and understanding.

We were happy to recommend In Home Care Ltd to a friend in similar need.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 20 Feb 2017:

Thank you for your lovely feedback. We are pleased to read you are happy with the care you are receiving.

In Home Care have been excellent, always someone on the end of the phone and arrange a visit. I have never had any issues with them and can only give them the highest praise. I would not go anywhere else for care for my mother.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 17 Feb 2017:

Thank you so much for your lovely feedback. We are so pleased that you are happy with the care your Mother is receiving.

We are very satisfied with the service in terms of reliability, staff approach and attention to detail. Staff are particularly good at helping this client to maintain a healthy diet and good fluid intake.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 15 Feb 2017:

Thank you for your feedback, we will look forward to passing on your compliments to all our staff.

We had a meeting with a Senior of In Home Care, they outlined the services they offered, after a general discussion in which we outlined my situations and what help I required. We had decided that my wife and I could no longer manage and needed help.
It was agreed to have a trial period of one month, at first we had quite a few different carers both male and female. I wanted to have a regular carer so that person would get to know my needs and I wouldn't have to keep explaining to different carers each time. After a period of a month or so, it was agreed to send me a regular carer, obviously on her days off, sickness, holidays etc we would have different carers to cover, but that is not a problem.

I'm very satisfied with my current carer, she is very dedicated, professional, a caring person and always has a smile. She understands my disability, allows me to do what I can do myself and she respects my dignity. She also helps my wife with making beds each morning and other small jobs.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 15 Feb 2017:

Thank you very much for your feedback, your review will be passed onto the carers involved in your care.

My grandparents receive 3 hours care a week. This has been extremely useful and also gives my grandad respite weekly from my Nan who has dementia. Sometimes she is taken out, and she really loves this, despite not remembering afterwards. But it's good for well being. They have also been adaptable for the odd occasion where we've had to change care times to cover when I am not around to help. This is a lifesaver!

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 15 Feb 2017:

Thank you so much for your lovely feedback.

My 94-year-old independently living Mum has been receiving assistance from IHC (In Home Care) for almost 2 years following a serious hospitalisation. The help has been cooking a fresh meal every day, cleaning and shopping. The ladies who visit are prompt, cheerful, helpful and very caring. Neither Mum or I can fault them and they have become her valued friends.

The management of IHC has also been responsive, friendly and helpful at every level.

In mid-January Mum suffered a serious fall requiring immediate 24hr care in the home. In Home Care as a total entity instantly responded to our very urgent request for help (over the best part of a month) by "mobilising" the ladies Mum already knew. The total package was in place instantly and continued as long as we needed it. It was a great comfort to Mum and the family that intensive personal care was provided by ladies that we knew to be trusted caring friends. They have played a great part in her fantastic recovery.

What more could you ask for?

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 15 Feb 2017:

Thank you so much for your lovely feedback. We are very proud to be such a huge part of your Mothers care package, all your feedback will be passed onto all the team involved in your Mothers care.

I have the greatest respect for the carers from In Home Care. They are attentive and genuinely concerned for the well-being of my mother. Some of them know her very well and understand her needs and her ways. They communicate with me if a problem arises and I know that she is in good hands.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 14 Feb 2017:

Thank you for your lovely feedback, we will look forward to passing on your feedback to all our carers.

In Home Care has been attending to my mother every morning for nearly a year. They help her wash and dress and make me aware of any problems. My mother receives a notice every week of the time and name of the carer due to visit. The carers are kind and reliable and help with whatever are my mother's needs.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 14 Feb 2017:

Thank you for your feedback. We are very happy to read you have rated our services Excellent, we hope to continue to provide this standard of care at all times.

I find In Home Care very helpful and involved in the care provision. Regular reviews are made to ensure we have appropriate care support.
When extra cover is required, they provide the best person to suit my mother's needs.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Paul Reynolds, Director at In Home Care Ltd - Waterlooville responded to this review on 01 Sep 2016:

Thank you for your feedback. We always endeavour to provide the best possible care and match our service users needs.

We have been using In Home Care for 5 years since my husband had a severe stroke. More recently he had cancer of the base of his tongue and after radiotherapy had swallowing issues. In Home Care came frequently when I had to go out to oversee meals to ensure he didn't choke etc. Sadly his cancer has returned to bones, liver, pelvis etc so we now have superb male carers (2 who work the week and my husband really likes) who get him up, shower, cream him and oversee his dressing and getting him downstairs on the lift.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 26 Aug 2016:

Thank you for taking the time to send in your review of In Home Care's team. We are delighted you are happy with our service. Warmest regards In Home Care team

The carers are generally very good indeed. For the last six weeks, we have had a live-in carer, who is also very good. Before that, we had a carer for a few hours every day. My wife has Parkinson's and Dementia. It was better for her if we knew who was coming and that there were not too many changes of carers. On both these counts In Home Care failed. Too often there was a stranger at the door. These carers sometimes knew nothing about Parkinson's and had to be briefed by me. They also knew nothing about my wife's needs nor about the house hold. So it could be up to an hour before the carer started caring for my wife.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Carers from the above agency have consistently tried to help my mother in a caring and in a dignified manner. Unfortunately she is a very difficult person and can be uncooperative and aggressive, despite this, both carers and management of In Home Care Ltd continue to assess and look at ways to assist her to stay in her own home. For which we are very grateful.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 09 Aug 2016:

Dear Dorothy, Thank you for taking the time to send in your feedback. We really appreciate your comments and are very pleased to hear that you are happy with the care we deliver. Regards Claire Simmons.

The care provided by In Home has been of the highest quality. I first used them when I had a broken wrist and now have them twice a week for a shower and hair wash. They also change my bedding and do washing for me. All the carers are professional in their approach and are very easy to get along with,. Very helpful if I need something a bit out of the normal requirements. all the carers are easy to talk to and its a pleasure to have them.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband and I are very very pleased with the care provided by our carers. They are so helpful in every way possible. They almost always come on at the times stated, and they are very careful when we are washed or showered, being very gentle, kind and respectful of our ages.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Michelle Young, Registered Manager at In Home Care Ltd - Waterlooville responded to this review on 03 Aug 2016:

Thank you for such lovely feedback. We will ensure this feedback is passed onto all the team.

Generally satisfied but if main carers are away, there are sometimes problems. If new unknown carers are sent, it is then hard work for my parents to have to explain everything: e.g. where the cups are kept etc... Much better to have a small regular team of carers.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

We are very happy with In Home Care, the staff are lovely and meet my needs and are very patient and caring. I would recommend you as I feel you look after me. The girls are so kind and helpful and treat me with dignity.

How likely would you be to recommend In Home Care Ltd - Waterlooville? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Claire Simmons, Director at In Home Care Ltd - Waterlooville responded to this review on 20 Jul 2016:

Hi Claire, Thank you so much for taking your time to review the service we provide to you at In Home Care. I am so pleased to hear that we are providing you with what you need and want, and above all else that you are happy :) Thank you Claire.

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Awards / Recognitions

May 2017

Top 10 Home Care Groups 2017

Recipient: In Home Care Ltd

Date: Monday 01 May 2017

more details

Job Vacancies

Staff Profiles

No image found

Michelle Young

Job Title: Registered Manager

Joined: 2015

Description:

Michelle Young As Registered Manager, it is my duty to ensure that all aspects of our business comply with the regulations set out by The Care Quality Commission. I have spent over 12 years working in the care industry providing care in the home for the elderly and disabled. Through my knowledge and experience of both sectors I am very pleased to be involved in delivering the best quality of care to people in their own homes, it is my belief that home is always the best place for everyone.

Paul

Paul Reynolds

Job Title: Director

Joined: 2012

Description:

Paul explains when he was a teenager his grandmother became very ill, she moved in with his mother and there she spent the rest of her life, with his mother looking after her. As a family we were never advised regards any assistance, finance nor were we offered any emotional support. Since then Pauls own mother contracted Dementia and again the support was not given. Paul is very keen to ensure that IHC advise you regards types of care available and make sure you are given the correct level of care as you need it.

Trevor

Trevor Gentry

Job Title: Finance Manager

Joined: 2012

Description:

Trevor has been with IHC since the beginning. He manages the day to day running of the office. Trevor will usually be the person who answers the phone to you.

No image found

Zoe Allen

Job Title: Deputy Manager

Joined: 2015

Description:

Zoe started with us in 2015 and is incredibly experienced in all aspects of care, and has qualified with her NVQ3. Zoe works along side our carers and also visits our clients on a regular basis ensuring they are receiving the correct level of care for their requirements.

Claire

Claire Simmons

Job Title: Director

Joined: 2012

Description:

Claire believes that when you are making a decision involving care of yourself or a loved one everyone should be fully aware of all of the care options available; this is what we aim to do. Over the years I have personally known individuals who have moved into residential homes when they could have remained in their own home, with the care they needed; if only this had been offered as a choice. When it comes to care we want to help people understand their options whether they require on going help and support or a one off call.