In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 105 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38
  • Weekly Live-in Care Fees: £1500 – £1990

These prices are only a guideline, please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Oakes (Registered Manager )

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (105)

Total of 105, showing 41-60
9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 105 reviews.

Overall Experience

  • 79
  • 25
  • 1
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  • 0

Date Published

105
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Review from Leanne R (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning, In Home Care have been professional, friendly and efficient. They carried a full assessment which was converted into a folder for carers to see in my mum's home. The staff I have spoken to and met have been helpful, attentive and friendly. Everyone seems to actually know my mum.
They are very good at contacting me with any problems so they can be solved quickly which I greatly appreciate. When mum's medication is about to run out the contact me quickly so that it can be ordered. There is always someone in the office to speak to, even later in the evening and at weekends which is really reassuring.
Mum is reluctant to have people in her home but despite this, she tells me they are nice.
If I have one comment of a negative sort it would be that the carers that see Mum need to improve on communication with each other sometimes. It would appear that some messages do not get passed on. A minor problem and should not put anyone off from using this fantastic company.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your kind words and taking the time to feed back on our services, I am delighted to hear that yourself and mum are so pleased with the care provided. I have noted your comment regarding the carers communication and I will feed everything back to the team. Thank you again.

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Review from Pamela P (Daughter of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care have provided a caring service for my elderly mum for over three years.
They have always tried to maintain continuity because she has very poor sight, but all the carers have been kind and lovely.
Any queries that I have had (and there have been a few!) have been dealt with promptly
and professionally but in a friendly way.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to leave feed back on the service we provide. It has been an absolute pleasure to support mum. I will pass on your kind words.

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Review from Edwina W (Wife of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have amazing support from In Home Care. My husband who is blind and has ongoing dementia has been very difficult for me to cope, but the help I’ve had has been wonderful. Patient and kind and efficient. Highly recommend. Wouldn't want to go anywhere else.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely review. I am so pleased you are so happy with the service we provide and we are such a support to you, I will be sure to let the carers know your kind words.

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Review from Marion W (Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of In Home Care for three years and have found all the carers to be excellently trained and aware of my needs. They have all been cheerful and easy to relate to. They have enabled me to remain happily in my own home despite several long term disabilities. I hope they feel valued
and appreciated both by the company and their clients.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good afternoon, we really appreciate you taking the time to feed back on our services. I am delighted to hear how much you think of the carers. We do take pride in our training. We do value and appreciate all of our staff we are very lucky to have them.

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Review from B F (Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find carers extremely helpful on the whole. What I would like to perhaps change is regular care staff, so that you get to know them. All staff are helpful. If I have a problem, they listen to what I have to say and make changes if needed. Although very happy with the service, I hope it doesn't change.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your valued feedback. I am glad you are happy with the care you receive and staff listen to your wants and needs. We will always aim to work together to ensure you are happy with the service we provide.

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Review from L C (Mother of Client) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that come into our home have built a great relationship with my daughter. They have got to know her needs and recognise her body language. I am very satisfied with her overall care.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to leave us a review, it is greatly appreciated. I will be sure to share the feedback with the carers.

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Review from G S (Wife of Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been mostly pleased with our carers, like all jobs some do a little more than others.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your review and taking the time to feed back, I will ensure to share with the team.

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Review from Ian B (Husband of Client) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good team, caring and reliable.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services. I will share your kind words with the team.

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Review from D T (Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good compassionate care and response.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good morning, Thank you for taking the time to review our services. I will pass on your kind words. Kind regards, Alexis.

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Review from J R (Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very helpful in meeting all my needs.

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Review from Julie M (Daughter-in-law of Client) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been pleasantly surprised at how quickly the Carers have been able to build a rapport with Dad. We thought he would find it difficult to accept any help, but he looks forward to their visits and has been able to retain some independence with just their watchful eye and support when he needs
it.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our service. I am pleased we are able to support your Dad and in a way, he can remain as independent as possible. I will pass on your kind words to his carers.

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Review from Colin M (Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my care. I have carers visit me 4 times a day and they are all so helpful and kind. My carers go the extra mile and really make me laugh. I find that the carers have very good communication with each other and the office. Any problems with my equipment is quickly solved or a alternative
plan put in place. WELL DONE TEAM!

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

That is such a lovely review thank you for taking the time to comment on our services. I will ensure the team get to read your kind words.

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Review from D M (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are great and helpful. The office is extremely helpful.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you very much for completing a review about our services. It is so lovely to be able to support you to remain at home. I will share your review with the team.

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Review from Brian C (Son of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum used this care agency for about 2 years, visits twice a week for companionship.
The carers were happy to take her out in their cars, (which she really enjoyed) or walk with her on her mobility scooter. They brought in bread or milk when Mum was running low.
She enjoyed the time with the carers
who treated her more like a friend than a customer (which was exactly what she needed).
On occasions when she felt unwell, they contacted me and were always very helpful and professional.
I felt the whole agency went the "extra mile" and both Mum and I were very happy with the service provided by all members of the agency. I would recommend this care agency since they appear to really care.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for your lovely review. It is always great to get feedback from clients and their families. I will ensure this is shared with the team.

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Review from P F (Wife of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided. Carers usually on time, friendly and kind. Very considerate with my husband and very efficient.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you very much for taking the time to review our services. It is lovely to see how high you regard our services.

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Review from Karen W (Daughter of Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service that we receive.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for your feedback. It is very good to hear you happy with the care provided.

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Review from Jay (Grandson of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular carer is extremely patient with nan, keeping her calm and happy. Keeping a regular carer is important for an older client, and this is normally met by In Home Care.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

I have just received your review, thank you so much your feedback is extremely valued. I will pass on your kind words to the team.

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Review from CC (Husband of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided to my wife is good and her main carer during the week provides not only excellent care but has established a good relationship with my wife which she greatly values. There has been the odd hickup such as a carer not turning up but this has only happened once over the year we
have been with In Home Care. Currently I am the second carer for my wife and there has been the odd occasion where the carer rota times have been changed significantly but these have not been passed on to me, and I have not been present at the house when they arrive, so they have not been able to start the care until I return. I know it is challenging but more consistency with regard to carers and their rota times during the weekend would be appreciated as my wife struggles to cope with change. Senior staff have been responsive to our requests to adjust the level of care that my wife required over the last year (care plan is currently being updated to reduce the number of carers to one).

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you very much for taking the time to feed back regarding our services. It is lovely to hear you are very happy with the care provided and your wife is settled with her main carer. I am well aware of the couple of concerns with your rota which have been addressed and you should see an immediate improvement.

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Review from Susan P (Daughter of Client) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I only have ad hoc care and the agency are very accommodating. This does mean I don’t often get continuity of care but I have to accept that. Generally the carers are very good.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services, it is very much appreciated. Apologies if you feel you do not always get continuity for mum, but like you say where your visits are adhoc we can't always guarantee the same carer will be available. I will endeavour to look at this and hopefully moving forward you will see an improvement.

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Review from Lisa H (Friend of Client) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found In Home Care to be a very friendly and helpful company. The initial set up of the arrangement was efficient and the information that the assessor gave was very helpful in ensuring that we organised the right kind of care. The carers are very considerate and thoughtful and always go the
extra mile to help.


I would have no problem in recommending this company.

Reply from Alexis Davey at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services, really lovely to hear from initial contact that we were able to provide a high standard of service.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (4)

Emma

Emma Oakes

Job Title: Area Manager & Registered Manager

Joined: 2019

Emma's extensive knowledge and experience in the care industry are invaluable assets that significantly enhance our services. With over ten years in the sector, she has developed a profound understanding of the various aspects of care, having held multiple roles at her local hospice, including care worker, senior carer, and registered manager. This diverse background has equipped her with the skills necessary to effectively support and deliver a wide array of care services to individuals in their own homes.


Emma's roles have not only enriched her expertise but have also allowed her to cultivate a deep understanding of the regulatory framework governing the care industry. This insight enables her to ensure that our services comply with the highest standards, ultimately benefiting both our clients and team members.


The skills and training Emma has acquired are highly transferable, allowing her to share her knowledge and enhance the capabilities of her team. Her commitment to upskilling her colleagues fosters a culture of continuous improvement and professional growth within the organisation. As a dedicated leader, Emma exemplifies the qualities of a role model, demonstrating unwavering dedication and commitment to her team. Her time investment and support empower them to excel in their roles, reinforcing the overall quality of care we provide.

Coral

Coral Mabe

Job Title: Branch Manager

Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.

Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to verify any information. View our terms and conditions. In Home Care - Waterlooville, Havant, Petersfield & Emsworth has an Enhanced Service - more info.