In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 105 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38

These prices are only a guideline, please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Coral Mabe (Care Manager)

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (105)

Total of 105, showing 101-105
9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.887) out of 10, based on 12 reviews in the last 2 years. Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 105 reviews.

Overall Experience

  • 79
  • 25
  • 1
  • 0
  • 0

Date Published

105
7
7
11
94

Review from Dorothy J (Daughter of Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers from the above agency have consistently tried to help my mother in a caring and in a dignified manner. Unfortunately she is a very difficult person and can be uncooperative and aggressive, despite this, both carers and management of In Home Care Ltd continue to assess and look at ways to assist
her to stay in her own home. For which we are very grateful.

Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Dear Dorothy, Thank you for taking the time to send in your feedback. We really appreciate your comments and are very pleased to hear that you are happy with the care we deliver. Regards Claire Simmons.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Evelyn K (Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very very pleased with the care provided by our carers. They are so helpful in every way possible. They almost always come on at the times stated, and they are very careful when we are washed or showered, being very gentle, kind and respectful of our ages.

Reply from Michelle Young, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for such lovely feedback. We will ensure this feedback is passed onto all the team.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosie O (Daughter of Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfied but if main carers are away, there are sometimes problems. If new unknown carers are sent, it is then hard work for my parents to have to explain everything: e.g. where the cups are kept etc... Much better to have a small regular team of carers.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from G D (Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by In Home has been of the highest quality. I first used them when I had a broken wrist and now have them twice a week for a shower and hair wash. They also change my bedding and do washing for me. All the carers are professional in their approach and are very easy to get along with,.
Very helpful if I need something a bit out of the normal requirements. all the carers are easy to talk to and its a pleasure to have them.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire L (Client) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with In Home Care, the staff are lovely and meet my needs and are very patient and caring. I would recommend you as I feel you look after me. The girls are so kind and helpful and treat me with dignity.

Reply from Claire Simmons, Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Claire, Thank you so much for taking your time to review the service we provide to you at In Home Care. I am so pleased to hear that we are providing you with what you need and want, and above all else that you are happy :) Thank you Claire.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (63 Excellents x 5) + (8 Goods x 4) ) ÷ 71 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (4)

Alexis

Alexis Davey

Job Title: Operations Director & Registered Manager

Joined: 2015

I am the Operations Director across all sites, I have a vast amount of knowledge and experience in the care industry having worked in this sector for the past 23 years, both in the UK and Australia. I joined In Home Care as a Senior Carer in 2015, working my way up to Registered Manager by 2018, I was then promoted to In-Home Care's Operations Director by the end of 2018. I love to spend time with my family and friends, cook and enjoy eating good food and wine. I would describe myself as passionate, considerate, and dedicated.

Coral

Coral Mabe

Job Title: Office Manager

Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.

Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.

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