In Home Care - Waterlooville, Havant, Petersfield & Emsworth

1 Havant Road, Horndean, Waterlooville PO8 0DB
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9.9 105 Reviews
  • In Home Care - Waterlooville, Havant, Petersfield & Emsworth, Waterlooville
In Home Care Ltd: Finding the right type of care either for you, a friend or an elderly relative is something that many of us, at some point, may have to undertake. Researching the various care options available will enable you to make the correct choice. Of course there are other issues and challenges to consider, such as having the initial conversation with your loved one regarding their care needs. Understandably, they want to keep their pride and most importantly their independence and at the outset they may refuse to accept they even need care. Then there are the conversations relating to how the care can be funded, discussions relating to wills, power of attorney and so on. Challenging times in deed for all concerned, In Home Care's aim is to help you achieve the right result for you and your loved ones. This will be achieved on an individual basis and to best suit your personal circumstances. Carers will guide and support you every step of the way; from initial consultation to guidance on financing care, through to developing a personalised care plan, experts are there to provide you with the support, guidance and advice you or your family require anytime. Can help with all types of care for adults 18 and over.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32 – £38
  • Weekly Live-in Care Fees: £1500 – £1990

These prices are only a guideline, please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Emma Oakes (Registered Manager )

In Home Care - Waterlooville, Havant, Petersfield & Emsworth Reviews (105)

Total of 105, showing 21-40
9.9

In Home Care - Waterlooville, Havant, Petersfield & Emsworth has a Review Score of 9.9 (9.877) out of 10, based on 11 reviews in the last 2 years. Over all time In Home Care - Waterlooville, Havant, Petersfield & Emsworth has 105 reviews.

Overall Experience

  • 79
  • 25
  • 1
  • 0
  • 0

Date Published

105
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Review from D T (Wife of Client) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent company. The staff are always well presented, polite and friendly.
Only one suggestion would be please contact the service user when you change times, as we have arrangements in place for the time advised, eg golf Tee off times verses vanishing times to be back for staff leaving.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to feedback on the service provided. I am thrilled we provide an excellent service. I have noted your comment about being notified of care call changes. We have a new system and Co ordinator in situ so you should see an immediate improvement. This feedback will be shared with the team.

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Review from Betty M (Wife of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend In Home Care highly enough. Apart from being efficient, listening to the client’s needs and adjusting to changes in those needs, the carers who come into our home were a pleasure to have around. There was always a phone call to tell us if a carer was going to be later than the
appointed time. Those who came in became friends that we looked forward to seeing twice a day. After an extended period in hospital, In Home Care was unable to fit us back into their schedule, but while in hospital they called not only to check on their client’s health but also on my well-being. A huge thank you to everyone at In Home Care.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services I will be sure to share this with the team.

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Review from N W (Son of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has advanced Alzhimer's/Dementia with poor hearing, occasionally displaying challenging behaviours and requires prompting, guidance and reassurance as he goes about his daily routine. In Home Care has been instrumental in providing a care package that meets these needs, offering continuity
of care personnel experienced in the area of health conditions. The supplied professional quickly established a relationship with my dad, achieving optimal compliance with his morning routine. As his condition has progressed over the past four months, the care professional has displayed versatility and compassion in interacting with my dad in order to facilitate the maintenance of his toiletry and hygiene regimes.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to feed back on the service provided. I know the carers attending have built a great relationship with your dad. I will be sure to share this feedback with the team.

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Review from Jane J (Daughter of Client) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old father was very reluctant to have carers after falling and breaking his hip. However, he realised he needed help to stay in his home and remain semi-independent. His carers understood his situation and gave him time to adjust and get to know them. They were reliable and kind, and wherever
possible, were consistently the same members of staff. The office always kept me informed of any changes and always answered the phone!
I will always be grateful to those who looked after him as he clearly was very happy with them, which in turn, stopped me from worrying about him.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review. We are glad that we were able to help put your mind at ease whilst providing care for your father.

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Review from T C (Daughter of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the support she receives, she always knows who will be coming with an approximate time, and the carers understand her needs.
She is always treated with kindness and respect and has built trusting professional relationships with all of the support team.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review, I will be passing the compliments on to Mum's carers. They thoroughly enjoy being able to support Mum in her own home.

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Review from A P (Wife of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have received excellent service. The team are very diverse, but they are all polite and amusing and get on with my husband very well. They are very competent, and we would recommend the team to our friends and family.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review. We are so glad that your husband is getting on with your team of carers so well.

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Review from J T (Client) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have been very helpful and charming.
No complaints at all.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review. Our carers thoroughly enjoyed being able to care for and support you in your own home.

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Review from J C (Client) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always look forward to seeing my carer on a Friday who helps me with my shopping. Always cheerful and we have a great laugh. I have had the same carers for many years and she knows the procedures never missing the sweet aisle! she pushes the trolley for me and reaches the high shelves. I cannot manage
without her help, great support and a special carer.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review, its lovely to hear that you carer supports you shopping and never misses the sweet aisle! (This is the best aisle of course!)

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Review from L A (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was happy with the care she’d received for her once a week visit. As of today, she has had two visits as the home care has just started. She has requested another visit on a Thursday or Friday and this is in hand so hopefully will start soon

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for the kind review regarding the new package of care we have arranged for your mum.

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Review from Denise M (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care have helped to look after my mother for the past couple of years. I found all the carers to be very professional but also very friendly, kind, helpful and very caring towards mum. They always treated mum with great respect and dignity. I cannot fault the care they provided and in my opinion,
they always went the extra mile. They helped me through a very demanding time which was made even more difficult due to Covid. I would highly recommend In Home Care to anyone who wants to keep their parent/relative in their own home for as long as possible and assure them that they will receive the very best of care.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi, thank you so much for the kind words. It was an absolute pleasure to care for and support your mum to remain at home.

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Review from A G (Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really really am impressed with all the carers that tend to me. I call them all my angel's wonderful girls. They help me get through the day as I am living on my own. I am very grateful to the whole company, very helpful in all departments even help with the doctors and nurses visits.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our care. We love being able to care for you in your own home.

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Review from Jackie D (Daughter of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has needed help to shower and get dressed each morning since a stroke earlier this year, and we (my dad, mum and I) are very happy with the excellent level of care we are getting from In Home Care. The carers and the office staff are always courteous, friendly and cheerful, but most importantly,
professional and diligent. The carers have helped my dad to keep his dignity, and he considers the level of care he is getting to be equal to the assistance he received from the nurses in hospital. He can’t praise them enough. Dad finds the mornings difficult until he gets moving, but once he is in the bathroom it is great to hear him laughing and chatting with the carers - we say he ‘goes upstairs feeling like Eeyore, and comes back down acting like Tigger!’
We would have no hesitation in recommending In Home Care to family and friends.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Jackie, thank you for the kind words and for taking the time to complete such a lovely review for us. We always aim to deliver outstanding care to all our clients, I am so glad your Dad is enjoying the carers that come in to see him each morning.

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Review from Larraine H (Daughter of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the all the people who are connected to my mum's care are professional and very caring. I’m very satisfied with the service we are receiving. Mum is very happy with her carers. So all round great service.

Reply from Charity Hayler-King, Registered Manager at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Hi Larraine, thank you for the lovely review. It’s an absolute delight caring for your mum.

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Review from Kathy O (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been supported by In Home Care for a period of 4 months requiring live-in, domiciliary and waking night care involving 10 different carers. All of the carers have been lovely, cheerful, respectful and professional, sometimes under difficult circumstances. I would have no hesitation in recommending
In Home Care and would like to thank them for the support that has been provided to my mum.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good morning, Thank you for taking the time to review the care we have provided for mum. I am delighted that all carers have made such a positive impression. I will be sure to share your kind words. It has been a pleasure to support you all.

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Review from Karen C (Daughter of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surprised me by doing more than I thought they would. e.g. called doctors about mum not eating properly and got some high calorie/ vitamins milkshake.
Mum has got used to her ladies coming round and likes a chat with them which is a relief for me.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Good evening, thank you for taking the time to review our services.
Your feedback means a lot.
Lovely to hear we support not only mum but you also.

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Review from J E (Wife of Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very helpful, cheerful and always wear the aprons, gloves and masks. In most cases, they are on time and always spend the full time with my husband.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for taking the time to review our services, your feedback is important. I am glad the carers that visit are helpful, cheerful and wear appropriate PPE.

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Review from Stephen B (Son of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and admin staff based at In-Home Care Ltd at Horndean have cared firstly for Mum and lately Dad for over a year. In that time I have seen how professional and experienced all the carers and office staff have been and continue to be. Recently, the company advised me (as the second carer) on
methods and practices of moving my recently bedbound father without causing him distress and followed up with progress visits and calls. The methods shown to me have proved invaluable to keeping Dad relaxed and more accepting of being moved and washed in bed.
In addition, the carers provide a window to what is happening in the local area as well as the world which keeps their minds active - there is also a lot of laughter!
In the current pandemic, the company has continued to keep me up to date with the changing Government Covid-19 protocols for both carers and clients in order to keep everyone safe. I have no hesitation in recommending In-Home Care Ltd.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

This absolutely warmed my heart. This is exactly the essence of the care we provide. We are very happy we can support you and your parents in such difficult times. Thank you for taking the time to feed back regarding the service we provide it means so much.

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Review from Janice L (Mother of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been treated with the utmost kindness and understanding when dealing with my daughter. The carers are excellent and I feel I can leave my daughters care with them without any worry. The carers are prompt and polite and take care to find excellent places to visit on the social aspects
of my daughter's care package.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you so much for this lovely feedback. I am thrilled we are providing such a high standard of support to your daughter I know her carers enjoy spending time with her.

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Review from Helen W (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care provides carers for my Mum twice a day. They are always kind, helpful and chatty with Mum which has enabled her to stay in her own home for the last 2 years. When Mum had a leak in her bathroom in December, the carer stayed to help out and rang me so I could get it fixed.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to leave us a review. It's a pleasure to support mum and I'm glad we could help during an emergency. Your feedback is appreciated.

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Review from Gemma S (Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In Home Care Ltd is a very good company, with all different size packages for your needs.

Reply from Alexis Davey, Operations Director at In Home Care - Waterlooville, Havant, Petersfield & Emsworth

Thank you for taking the time to review our services; it is very helpful. I appreciate this and will share with the team.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is calculated as follows: ( (57 Excellents x 5) + (8 Goods x 4) ) ÷ 65 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for In Home Care - Waterlooville, Havant, Petersfield & Emsworth is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Apr 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (4)

Emma

Emma Oakes

Job Title: Area Manager & Registered Manager

Joined: 2019

Emma's extensive knowledge and experience in the care industry are invaluable assets that significantly enhance our services. With over ten years in the sector, she has developed a profound understanding of the various aspects of care, having held multiple roles at her local hospice, including care worker, senior carer, and registered manager. This diverse background has equipped her with the skills necessary to effectively support and deliver a wide array of care services to individuals in their own homes.


Emma's roles have not only enriched her expertise but have also allowed her to cultivate a deep understanding of the regulatory framework governing the care industry. This insight enables her to ensure that our services comply with the highest standards, ultimately benefiting both our clients and team members.


The skills and training Emma has acquired are highly transferable, allowing her to share her knowledge and enhance the capabilities of her team. Her commitment to upskilling her colleagues fosters a culture of continuous improvement and professional growth within the organisation. As a dedicated leader, Emma exemplifies the qualities of a role model, demonstrating unwavering dedication and commitment to her team. Her time investment and support empower them to excel in their roles, reinforcing the overall quality of care we provide.

Coral

Coral Mabe

Job Title: Branch Manager

Joined: 2022

‘My name is Coral, I have been working in the care sector for nine years, and I began my career as a Carer. I’ve enjoyed learning all the aspects of care, enabling me to progress to a Senior Carer and then achieve my ultimate goal of becoming a Manager. As a Manager, I still really enjoy going out to provide hands-on care to support our Clients. I continuously strive to develop my range of knowledge in my position at In-Home Care to ensure I and my team deliver the highest standards of care possible. When I am not at work, I enjoy spending time with my family.

Paul

Paul Reynolds

Job Title: Director

Joined: 2011

Paul did not originate from a care background, being a carpenter by trade. He first experienced 'care' when he was a teenager, his grandmother moved into the family home, and his mother cared for her until her death. In later life his own mother developed Dementia, she was moved into various nursing homes by social services. Knowing what he knows now, his mother could have stayed in her own home. Paul enjoys cooking, music and visiting new countries. He describes himself as laid back with a good sense of humour.

Claire

Claire Simmons

Job Title: Director

Joined: 2011

Claire founded the company with Paul Reynolds in 2011. Paul and Claire were business partners prior to starting In Home Care. After experiencing inadequate care within her own family, Claire felt compelled to take a leap of faith and start a care company providing good quality care to people in their homes. Claire has two dogs, she loves spending time with her two grandsons and family; watching a good movie or going out for something special to eat. She describes herself as conscientious, committed and hardworking.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact In Home Care - Waterlooville, Havant, Petersfield & Emsworth to verify any information. View our terms and conditions. In Home Care - Waterlooville, Havant, Petersfield & Emsworth has an Enhanced Service - more info.