Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years.
Over all time Manorcourt Homecare (Thurrock) has 127 reviews.
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Thank you Vivienne for taking the time to write a report about our service, it was a pleasure looking after you.
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Thank you for taking the time to write a review of our service this is very much appreciated. I am glad to hear that it's going well with your permanent carer.
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Thank you for taking the time to write an excellent review about our service, it is very much appreciated.
Thank you for taking the time to write a review of our service it is very much appreciated.
Thank you for taking the time to complete a review of our service, this is very much appreciated.
Thank you for taking the time to complete a review of our service, this is very much appreciated.
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The Review Score of 9.6 (9.583) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.
Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.
Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.
Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.
I have completed all training as required inclusive of dementia and End of Life best practice
By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.
I enjoy being part of a team and having good interactions with my colleagues.
I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.
I totally enjoy working with my team daily
Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.
Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.
Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.
Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.
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