Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years.
Over all time Manorcourt Homecare (Thurrock) has 127 reviews.
4.0 out of 5
Thank you for your review. It was great to have a service user come along to our picnic day and actually join in with our rounders match.
5.0 out of 5
Thank you for taking the time to complete a review of our service. I know our carers are very fond of your mum.
5.0 out of 5
Thanks for completing this review. It's good to know that you get on well with all the carers that visit and that we are delivering a good service.
5.0 out of 5
Many thanks for taking the time to complete a review of the service we are providing. We do pride ourselves on trying to deliver the best possible care for people.
5.0 out of 5
Many thanks for completing a review of our service.
3.0 out of 5
Thank you for taking the time to complete a review of our service, as you say we are given limited time for each service user and I agree our carers do the best they can with this time. I know our carers are very fond of your mum.
5.0 out of 5
Thank you so much for your wonderful review. I will pass on your comments to all of the team here at Thurrock.
4.0 out of 5
Thank you for taking the time to complete this review for us. I am glad we are providing a good service to you.
5.0 out of 5
Wow, what an amazing review! Thank you so much for completing this. I will make sure all the team involved with mum's care get to see your kind words.
4.0 out of 5
Many thanks for taking the time to review our service and for having the understanding of the difficulty that can sometime arise within the care system.
5.0 out of 5
Long may we continue to give you the support and help you require. Thank you for your review.
5.0 out of 5
What a lovely review. I will pass on your comments to the carers. Thank you so much.
5.0 out of 5
Thank you for taking the time to complete a review of our service. Its good to know we are delivering 1st class care for you.
5.0 out of 5
So nice to receive such positive feedback. Thank you very much for taking the time to complete this review.
5.0 out of 5
Thank you for taking the time to review our service. It's always good to receive feed back on how we are doing.
4.0 out of 5
3.0 out of 5
Thank you for taking the time to complete a review of our service. Unfortunately, our carers cannot work 7 days a week and this would be why she cannot be with you every day, however, the weekends that she does work we will always send her to you.
3.0 out of 5
Thank you for taking the time to complete a review of our service. It's good to know our carers are looking after you and have helped towards the improvement of your legs.
4.0 out of 5
Thank you for taking the time to complete a review of our service. We know how important social activities are to people so always try to ensure a carer is with you before 8 on Sundays to enable you to go to church.
5.0 out of 5
Many thanks for taking the time to complete a review of our service. I am so pleased that your overall experience gives us 5-stars. Unfortunately, our hands are tied with costings as we have no input with local authority charges.
The Review Score of 9.6 (9.583) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.
Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.
Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.
Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.
I have completed all training as required inclusive of dementia and End of Life best practice
By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.
I enjoy being part of a team and having good interactions with my colleagues.
I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.
I totally enjoy working with my team daily
Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.
Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.
Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.
Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.
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