Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
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9.6 127 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Garratt (Manager)

Manorcourt Homecare (Thurrock) Reviews (127)

Total of 127, showing 21-40
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 127 reviews.

Overall Experience

  • 99
  • 22
  • 6
  • 0
  • 0

Date Published

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Review from D A (Wife of Client) assisted by family/friend published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot wish for better carers to be looking after my husband. The care he receives from the staff is excellent. They are thorough with his personal care and really interact with him socially. We are both really happy with the service he is receiving from Manorcourt Homecare.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our services and thank you for your kind words.

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Review from E N (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think all the staff are very good.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to review our service and your kind words are very much appreciated.

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Review from K P (Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are very good, nothing is too much trouble for them.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service and thank you for your kind words.

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Review from Jane H (Daughter of Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. I live and care for my 94-year-old mum call in the agency whenever I want to have a few days away.
It's been life-changing. All the carers are caring and competent. My mum enjoys the change of company. It's lovely to feel confident that my mum is being supported in my absence. So
if you are looking for some respite from care duties, Manorcourt provides a fantastic service. Thanks very much.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service and your kind words are much appreciated.

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Review from Chris B (Partner of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found that the care my partner received was great, the way they treated her was very personal and being this was the first time she had needed this type of care, it made her feel comfortable about losing her dignity. All the carers involved have shown nothing but respect and care for her. It made
her comfortable and relaxed because they seem part of our family.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, and thank you for your kind words.

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Review from Rarchel G (Daughter of Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very pleased with the care she received and enjoyed talking to all the carers, who she described as young, lively and professional. I also appreciated the help and support of the manager when it became obvious that Mum was no longer able to cope living on her own.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, it has been a pleasure to look after mum.

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Review from James F (Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers helpful and happy. My regular carer goes above and beyond to help me.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our services, and thank you for your kind words.

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Review from J G (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are all great (love them all) and the team leader is great too!

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for your lovely review. I'm really pleased that you are happy with our service.

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Review from L D (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad hadn't needed carers until he became frail and wobbly on his feet. The carers that came in assured him he was safe whilst showering and washing and helped him with dressing. Dad came to enjoy having the carers in and when he had 'regulars' after a few weeks, he became comfortable chatting and actually
didn't feel as worried about needing care. Dad did comment on how he felt respected and, in having such personal care, how friendly and kind his carers were. I felt happy, as did my siblings, in knowing Dad was being so well looked after.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, it was a pleasure to look after your father.

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Review from Paula T (Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two main carers which I am satisfied with. I like continuity, of course, I understand if one is off sick or on holiday but I'd prefer if the replacement was the same one - not a different one each day.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service.

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Review from Gillian V (Daughter of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems with any carers, all very helpful and caring.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service and thank you for your kind words.

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Review from Eric B (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As an ex-service veteran, I found it difficult to come to terms with the care system, having suffered a stroke in my mid/late nineties the Manorcourt staff from staff to management have well served me in my new life. The encouragement the staff have given has proved to help me to live my prior lifestyle
and they have always given praise for the effort of commitment as best I can for which I am most grateful, I rate Manorcourt highly.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service and thank you for your kind words.

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Review from E R (Niece of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely lady visited Aunt and me to organise additional care calls. She quickly engaged with 80+ year old with communication needs. Everything was sorted efficiently. Thank you, Manorcourt Homecare.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our services and thank you for your kind words.

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Management

Treated with Dignity

Value for Money

Review from Barry C (Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who called on me during my period of confinement were professional, friendly, knowledgeable, always on time and always very good at their jobs. I thank them all very much indeed.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, it has been a pleasure to support you.

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Review from Elaine P (Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been under the care of Manor Court for five years, and in that time have been very satisfied with the care given to me.
The carers are always, polite, caring and become good friends as well. Very satisfied. Thank You.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Hi Elaine thank you for taking the time to complete a review of our service, thank you for your kind words.

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Review from Maria N (Daughter of Client) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the supervisor and her team. The supervisor when above and beyond to cater for mum's rapidly changing requirements. She did this efficiently and without any problems. The team of carers went out of their way to make my mum feel special including one of them learning Spanish to make my
mum comfortable and reassured. Well done to the team - Well done.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review, and thank you for your kind words it was a pleasure looking after mum.

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Review from Mary P (Client) assisted by family/friend published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All our carers are the best, can't do enough for me. they make me happy to see them.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you Mary for taking the time to complete a review and your kind words.

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Review from Jean W (Wife of Client) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, not one of the carers has been anything but so caring and kind. They do not rush anything and are so patient with my husband and encourage him to move, but never leave anything undone.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review about our service and thank you for your kind words.

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Value for Money

Review from Wendy M (Daughter of Client) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum was excellent up until she sadly passed away. Nothing was too much trouble, and she loved her chats with her carers.
Excellent team.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service, we do pride ourselves on trying to deliver the best possible care for people.

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Review from Shirley S (Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the service.
Also, appreciate that you are understaffed, but when there is a problem when a carer may be late, I would appreciate a telephone call to avoid sitting in the bathroom waiting to have a wash for a long length of time.

Reply from Karen Garratt, Branch Manager at Manorcourt Homecare (Thurrock)

Thank you for taking the time to complete a review of our service. We do try to let people know if their carer is running a bit late but this is not always possible if we are not informed by the carer.

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Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (96 Excellents x 5) + (36 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 144 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.

Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.

Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.

Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.

Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.

Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily

Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.

Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.

Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.

Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.

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