Manorcourt Homecare (Hornchurch & Thurrock)

The care I receive has been of top quality and the care assistance is always friendly, courteous and very professional. I am more than happy with the service I receive on a Monday and a Thursday assisting me with bathing.

The carers who attend my mother are always professional and deal with her with the utmost kindness and respecting her dignity.

I find all the staff at Manorcourt to be most helpful, polite and respectful. An example of how older people should be treated.

The staff and management are very helpful and it is only at the weekends that they have problems with not many staff working.

I have no complaints regarding my care. All of the carers are polite and considerate and carry out their duties well.

Very good and helpful.

The scene changes for Friday to Sunday. I have a mix match or carers, I very seldom have the same carer two days running and they arrive any time from just after 7 am to 10 am. I phone the office to complain and all I get is 'sorry', 'shortage of staff' and 'ww will look into the problem' and not solving my situation Fridays to Sunday.

With your carers care and attention, my legs have improved greatly so I am very pleased. Thank you.

I am happy with the care I get, but would like the times to be the same each day like 8 am - 8:30 am and definitely no later than 8 am - 8:30 am on Sunday as I want to go to church. Thank you for all your help.

We are both very happy with the service provided over the past 15 months.

We are saddened that one or two of the most considerate carers have left the company recently, to the detriment of the overall standard of care.

Friendly professional and always willing to help clean. Always wearing required protection.

My sister has had carers from Manor Court for over 10 years, she suffered from schizophrenia for 54 years and as her physical state got poorer she ended up having four visits a day from carers, she passed away two days before Christmas. The care shown by all the carers was excellent, caring and thoughful, they treated my sister with dignity at all times. The office staff were excellent when I rang them, especially with dealing with her controlled drugs. I can't thank them enough!

My dad has received care from Manorcourt Homecare for 3 years. During this time his care has had to increase from 1 visit to 4 visits. During this period all staff who have attended have treated my dad respectfully and treated the home respectfully as well. Carers engaged with my dad are helpful and supportive.

The carers are sensitive to my mother's needs and treat her with affection which includes taking her criticisms of them in a light hearted way as an example of my mother's character and sense of humour. When asked to review the care she received, my mother always asked for less variation in the carers seen so that the carers got to know her and she them.

Very pleasant, polite ladies.

My dad became a client in July and since then, due to the care provided, his health and wellbeing has increased dramatically. My sister and I are not local, therefore this service now also gives us peace of mind.

We have all been thrilled, touched and grateful beyond words for the love, care and attention which his carer has shown him. Every day has been one with a compassionate mind and thoughtful approach so as to always maintain his dignity and enjoyment of his home, garden, cat and life without his much-loved wife.

She has managed the seemingly impossible, by always having an immaculate, warm and loving home whilst breezing through the care routine for my father without complaint or comment. Her laugh, smile, wise words and good humour will be much missed on Gladstone Road.

This company provided a call-out service as an emergency for 2-nights and 3-daytime calls over and above the commissioned care package. It enabled my mother-in-law to stay at home almost to the end of her life. The care, compassion and help received were beyond first class.

Carers are very good and helpful.