Manorcourt Homecare (Thurrock)

62 Whitehall Lane, Grays RM17 6SS
Review Us
9.6 127 Reviews
  • Manorcourt Homecare (Thurrock), Grays
Manorcourt Care (Thurrock) offers services throughout all of Thurrock, helping adults who wish to remain in their own homes for longer.

Provision can include personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Escort service, hospital and medical appointments. Sitting services including overnight stays. They can also enhance people's quality of day to day living by supporting them out in the community to engage with others.

Whether you require assistance on a regular or temporary basis, a flexible range of services means that Manorcourt can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet their strict quality requirements.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Garratt (Manager)

Manorcourt Homecare (Thurrock) Reviews (127)

Total of 127, showing 121-127
9.6

Manorcourt Homecare (Thurrock) has a Review Score of 9.6 (9.583) out of 10, based on 24 reviews in the last 2 years. Over all time Manorcourt Homecare (Thurrock) has 127 reviews.

Overall Experience

  • 99
  • 22
  • 6
  • 0
  • 0

Date Published

127
7
7
24
103
Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and efficient.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The girls are wonderful. No complaints at all. Always thoughtful and cheerful and always take the time to chat to my wife which is good for her to have some female company as she is housebound.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

In the six months so far that I have used this agency, I have found the office personnel very professional and friendly. The carers themselves have been brilliant and are excellent at their jobs. We also have good banter between us. I have also used the 'out of hours' service and was very impressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care workers and I have been with Manorcourt for 3 years.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

All carers are very good, but in particular the daytime ones during the week.


Pleased that I have continuity of carers so they stick to the same routine and know where everything is, they are particularly caring and supportive of my wife.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

For the past 2 years, I have had a lot of support from this agency with respect to caring for my mother. I have found staff easy to work with and if I have any concerns they have been dealt with in a friendly and professional way. The carers always look smart and treat my mother well, giving her the
dignity she deserves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with my brother. Very satisfactory with carers working with him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.583)

Overview of Review Score

The Review Score of 9.6 (9.583) out of 10 for Manorcourt Homecare (Thurrock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Manorcourt Homecare (Thurrock) is calculated as follows: ( (96 Excellents x 5) + (36 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 144 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Thurrock) is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Good

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Awards / Recognitions (6)

Loading...

Meet the Team (10)

Karen

Karen Garratt

Job Title: Branch Manager

Joined: 2012

Karen joined the team in 2012 as a carer. She was then offered the position of coordinator. After 8 years in this position, she was offered the deputy manager's position. Karen really enjoys her job role and finds every day is a new challenge, and it's now our current Branch Manager.

Sarah

Sarah Bayliss

Job Title: Compliance Officer

Sarah has been in Social Care for 36 years and has worked with Learning & Physical disabilities. Sarah joined the branch in 2013 as a carer and worked as a Team Leader before taking on the Compliance role.

Julie

Julie Regan

Job Title: Field Care Supervisor

Joined: 2009

Julie is a Team Leader and has an NVQ2. End of life champion – St Lukes. She started working at Manorcourt Homecare in 2009.
Prior to joining Manorcourt Homecare Julie worked in catering, but decided to work at the Thurrock Branch because she wanted to work in care.
To be good in her role Julie believes you need to be understanding, caring, flexible, kind and compassionate.
The favourite part of your working day is seeing and meeting new clients and visiting current clients.
The biggest professional challenge in her career to date was taking part in a hairdressing competition.
Outside of work, Karen enjoys cooking.
Karen enjoys new challenges.

Karen

Karen Redgwell

Job Title: Field Care Supervisor

Joined: 2009

Karen has received all mandatory training as well as end of life and dementia training. She started working at Manorcourt Homecare in 2009 as a carer and started helping in the office and took the job in 2019 as a medication officer.
Karen decided to work at Manorcourt Homecare because she wanted a new career and was interested in care.
Prior to joining Manorcourt Homecare Karen worked at home as a full-time mother.
To be good in her role Karen believes you need to be observant, willing to learn, able to work as part of a team, a good listener and helpful.
The favourite part of her working day is resolving any issues that may arise.
The biggest professional challenge in her career so far was taking the role of medication officer from being a carer, which is also her biggest career highlight to date.
Outside of work Karen enjoys spending time with her family and playing golf.
Karen enjoys the day-to-day challenges of working at the Thurrock branch.

Louise

Louise Garwood

Job Title: Care Co-ordinator

Joined: 2017

I have completed all training as required inclusive of dementia and End of Life best practice


By becoming a carer I was able to make a difference in peoples lives.
you need to be a good listener, kind and compassionate alongside having a calming manner. Open minded and non-judgemental is also key.
I love spending time with my family and enjoy decorating and renovating my home.


I enjoy being part of a team and having good interactions with my colleagues.

Nicole

Nicole Weldon-Bee

Job Title: Care Co-ordinator

Joined: 2020

I have experience of caring in the Complex care arena.
I believe that a friendly, calm, approachable nature with good listening skills is key in this role. Also having the ability to calmly look at any area arising, evaluate and then set a plan to address.
I enjoy, socialising, watching TV series, reading and also travelling.


I totally enjoy working with my team daily

Jen

Jen Stephenson

Job Title: Field Care Supervisor

Joined: 2022

Jen has recently rejoined the team in 2022, she left to work with children with learning disabilities.

Stacey

Stacey McAllister

Job Title: Field Care Supervisor

Stacey joined the company in 2011 as a care worker and has been in social care for 13 years.

Laura

Laura Creasey

Job Title: Branch Administrator

Laura has been with Thurock branch for 3 years and Worked at the Hornchurch branch in the accounts department for 8 years.

Sandra

Sandra Cosgrove

Job Title: Care Coordinator

Joined: 2019

Sandra has worked in social care for 9 ½ years and joined the company in 2019 as a care worker.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Thurrock) to verify any information. View our terms and conditions. Manorcourt Homecare (Thurrock) has an Enhanced Service - more info.