Home Instead (Epping Forest)

Suite 3 Premier House, 141 High Street, Epping CM16 4BD
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10 118 Reviews
  • Home Instead (Epping Forest), Epping
Home Instead Epping Forest is a family-run business based on the High Street in Epping. They are part of the international award winning Care Company that is changing the way care is being delivered across the UK.

They offer a wide range of non-medical tailor made services to suit your individual circumstances; from daily personal care to companionship and help around the home.

Their team of Care Professionals are dedicated to making a difference to people’s lives in the community. They treat their clients with the up-most respect in a compassionate way.

Home Instead believe in continuity of care, enabling a client to see the same Care Professional and to enjoy building a relationship and rapport with that person. The team also provides specialist personal care where needed including Alzheimer’s, dementia, respite care and support.
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Care Provided by Home Instead (Epping Forest)

Types of Home Care

  • Visiting Care
  • Live-in Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Victoria Rigby (Director)

Home Instead (Epping Forest) Reviews (118)

10

Home Instead (Epping Forest) has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years.
Over all time Home Instead (Epping Forest) has 118 reviews.

Overall Experience
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Date Published
  • 118
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Reviewer Connection to Home Instead (Epping Forest)
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Total of 118, showing 101-118
Review from Dolores T (Daughter of Client) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each of the ladies that take care of my dad are friendly, kind and highly conscientious. They make valued suggestions on how we can make dad more comfortable. My family are grateful for their help.
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Review from Jayne M (Stepdaughter of Client) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead Senior Care (Epping Forest) have been outstanding in terms of their time-keeping, relationship with my step-mother, professionalism, concern and attention. They are responsive and helpful. They also keep me informed if any issues arise and provide good advice.
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Review from Patricia H (Wife of Client) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the Carers very nice, friendly and helpful and they always do a good job. I no longer have the anxiety and worry as to whether they are going to turn up or not. On the rare occasions, they are running a little bit late, someone has always telephoned to let me know.
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Review from Douglas H (Client) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I didn't initially want the care but when it was provided, I realise that it was a great help. The Carers are all very pleasant and understanding.
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Review from Sue N (Niece of Client) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead is the reason my uncle, for whom I have power of attorney, is not in residential care.


The staff they supply are well trained and flexible in their approach.


Highly recommended.

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Review from J R (Daughter of Client) published on 5 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has been receiving since we started to use Home Instead Senior Care last November, is excellent in all respects, and I do not hesitate to recommend them to anyone in need of such support. Thank you for everything that you do, and for going 'above and beyond' all the time.
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Review from Margaret D (Daughter of Client) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother experienced high-quality care from Home Instead carers that she got to know and trusted.
We both appreciated the review meetings as these highlighted when extra care should be put in place.
Communication is good from the office.
Carers all turned up this snowy winter.
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Review from Richard A (Nephew of Client) published on 21 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead looked after our elderly aunt over a period of two years before she passed away. The level of care was consistently outstanding. Our aunt was really happy and comfortable. Our family live some distance away, and it was so reassuring to know that she was in such good hands. We met several
caregivers and all were most helpful and considerate. Our aunt has nothing but praise for them. Thank you so much for everything.
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Review from D A (Son of Client) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Home Instead Senior Care (Epping Forest) a very caring and helpful company to deal with. In particular, one lady who was very helpful in arranging my mother's care, talking both with us and my mother to assess her needs.
The care ladies were very understanding and personable. We would have
no hesitation in recommending their services.
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Review from Julie F (Daughter-in-law of Client) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provide an essential service for my Mother-in-Law and have done so for three years. This has taken a great deal of anxiety off the family's shoulders.
The CareGivers have become like family members. All the CareGivers have been excellent and willing to go the extra mile when the need
has arisen.
We could not cope without them. The CareGivers are very responsive to my Mother-in-Law's needs. In particular in identifying health requirements such as the need for District Nursing visits etc.
They provide reassurance when necessary which is essential for someone with Alzheimer's disease.
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Review from Pam C (Wife of Client) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care from one particular carer at Home Instead has made an intolerable situation into a tolerable one. She has taken a lot of stress away from me and really responds well to my husband. She is kind, caring and looks after my husband with washing/bathing/shaver etc dressing all his daily needs. The
care we receive is amazing from all at Home Instead - thanks a million.
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Review from M B (Daughter of Client) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff my mother has come into contact with have all been very kind, considerate and happy. Although in her case it is companionship that is needed, they are always willing to do anything to help her.
I cannot say enough good words to say what a brilliant concept home care is in this instance.
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Review from Ray H (Client) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was quite worried about my wife (who has dementia) that seeing too many faces might trouble her.
Home Instead have given us two wonderful ladies, They have both become like daughters, even more caring perhaps.
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Review from N W (Client) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead provide a first class service, staff are carefully matched to the household of the service user. All staff are introduced individually by a senior member or by a colleague you already know.
The minimum time slot being 1 hour, staff are not rushed and have time to engage with you as a
person, not as a job to be done.
Office staff know you by name and deal efficiently and promptly with any matters raised with them.
Home Instead are noticeably more expensive than other companies operating locally, but in my experience are well worth the extra cost.
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Review from Sylvia W (Client) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and efficient as well as being cheerful company.
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Review from Stephen H (Son of Client) published on 30 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was suffering with early stage Alzheimer's when my Mother passed away. Dad was fit and active but he needed a lot of support to remain living at home. The first care company I tried only used to spend a few minutes with Dad while they put a ready meal in the microwave oven and then they would
leave before he had even eaten it.


Home Instead were infinitely better in every respect. They visited Dad with me and carried out a thorough care assessment. We agreed a care plan that was put in place immediately. All their staff were extremely pleasant to deal with and very professional at all times. The caregivers who looked after Dad were lovely and he really looked forward to their visits. They prepared proper meals, they obtained prescriptions and gave Dad his medication. They took Dad to the doctor and dentist and they also took him to social events arranged by Home Instead for their clients. They generally went above and beyond what I expected and I can't recommend them enough.

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Review from Adrian B (Son of Client) published on 22 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received the most excellent care from Home Instead over the last 3+ years. Whilst it was still possible for her to stay in her own home, they were able to scale her care needs accordingly. In view of the fact that both I and my brother are abroad, it was a great comfort to know that our
mum was so well looked after - something we could observe first hand when visiting ... everything from the punctuality of their visits to the professionalism and courtesy shown as well as the way we were kept informed of any concerns and issues. The level of care and concern went way beyond what I expected and I would wholeheartedly recommend their services to anyone.
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Review from E F (Daughter of Client) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had several episodes in hospital - he is 86 - and needed immediate care at home, having reacted very unfavourably to any suggestion of residential care. This put a great deal of pressure on me - I live 20 miles away - and it was a huge relief to find Home Instead. My father - who can be
a bit difficult - has taken very well to the carers and is full of praise for them. They are all thoroughly sensible, professional and dedicated people who have made his life much better. They are also flexible and have accompanied him to later hospital appointments. They liaise closely with me and deal promptly with setbacks and emergencies. I cannot speak too highly of them.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Home Instead (Epping Forest) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Home Instead (Epping Forest) is calculated as follows: ( (71 Excellents x 5) + (1 Goods x 4) ) ÷ 72 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epping Forest) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (2)

Victoria

Victoria Rigby

Job Title: Owner Joined: 2013

Hello, I’m Victoria, the owner of Home Instead Senior Care in Epping.


I passionately believe in the Home Instead mission to change the face of ageing. I have seen firsthand how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.


I am very proud of the team I have built in Epping over the last 12 years. My office team and Care Professionals are committed to ensuring our clients get the best possible care and that each of them contributes to making a positive difference in the lives of their clients.

Vicky

Vicky Claxton

Job Title: Registered Care Manager Joined: 2013

My team and I are responsible for seeing new prospective clients, signing up new clients and following them through the first few weeks with Home Instead. We ensure these clients are matched with suitable Care Professionals, liaise with the Care Professionals to ensure they are fully briefed on these clients and then carry out the first reviews with these clients to make sure all is going well and as they expected.


I really enjoy working for Home Instead. We are a team. I love making a difference to the lives of our clients, and I have seen at first-hand how enabling people to stay living in their own homes really does make a difference to their lives. Each client testimonial we receive just reinforces this and makes me so proud.

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