Seniors Helping Seniors (UK) Ltd - Canterbury

18 Orchard Street, Canterbury CT2 8AP

Seniors Helping Seniors (UK) Ltd - Canterbury
Seniors Helping Seniors (UK) Ltd - Canterbury
Seniors Helping Seniors (UK) Ltd - Canterbury

Seniors Helping Seniors is an award-winning elderly care service.

Senior carers are carefully selected and approved, while every carer is personally and very well-known to the company. Carers have a wealth of life and professional experience and are matched to clients. Every carer has a personal introduction to the client to confirm requirements and personal fit.

Offering the highest quality in-home care in the Canterbury and Thanet area, the service helps people to remain living comfortably in their own home for as long as possible and if residential or hospital care is needed, carers maintain contact through visits and trips out.

Tasks typically include general domestic work, companionship and befriending, transportation to and from appointments, trips out, shopping, meal preparation and garden work.

No task is too small or too big, from pet care to dementia care.

No uniforms and experienced care from loving, caring, giving and compassionate carers enable the care to feel natural and easygoing. The emphasis is on supporting, enabling and keeping people inspired, safe and well.

Seniors Helping Seniors was founded in 1998 to offer older people the chance to stay in their own homes for longer, by providing them with help and care from people they come to know and trust.

Group: Seniors Helping Seniors (UK) Ltd

Person in charge: Christian Wilse (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 115

Staff Languages (other than English): Bengali; Bangla, Danish, German, Spanish; Castilian, French, Irish, Hindi, Dutch, Norwegian, Romanian, Swedish

Fees Guide: £18-£22 per hour

Services Offered: 24 Hour Care • Adult Care (18+)

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Palliative Care • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Reviews

9.9 Seniors Helping Seniors (UK) Ltd - Canterbury has a Review Score of 9.9 (9.935)

The Review Score of 9.9 (maximum of 10) for Seniors Helping Seniors (UK) Ltd - Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Seniors Helping Seniors (UK) Ltd - Canterbury in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.935 for Seniors Helping Seniors (UK) Ltd - Canterbury is calculated as follows: ( (101 Excellents x 5) + (7 Goods x 4) ) ÷ 108 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Seniors Helping Seniors (UK) Ltd - Canterbury is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Seniors Helping Seniors (UK) Ltd - Canterbury?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Seniors Helping Seniors (UK) Ltd - Canterbury

  • Daughter of Client/Service User
    5
  • Son of Client/Service User
    4
  • Client / Service User
    3
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • more

Garden work carried out to front and back gardens of Bungalow (my home). The work is carried out in the company of the carer, providing company for me. The physical exercise and mental stimulation that comes from a highly eduicated, thoroughly professional, efficient, empathetic and cheerful member of Seniors Helping Seniors. The work I love (garden care) and the meeting of minds is an excellent therapy for the active, though arthritic over-70's cared for in this way. Carer and service user matching is of the highest order. As a former scientific consultant, I'd be glad to have any of them on my staff. The garden does them great credit.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Good service with lovely carers with their own stories to tell. Sensitive help and support.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Initially unsure, my cousin (89) was quickly chatting and laughing with the SHS director at the assessment. He matched her well with a lady and a gentleman (at separate times) whom she has found easy to talk to and laugh with, plus she has enjoyed going out of the house, being driven to a country pub etc for lunch and relaxing company. Time and duration of the visits fit her stamina levels and she relaxes because all is arranged for her. The visits give my cousin a buzz, give her lovely experiences to think about when she is on her own, keep her used to meeting and chatting socially - thus avoiding isolation and loneliness - and she has some fun! We pay for the Seniors' time as well any travel costs but it is worth every penny. Flexible in what they offer and in changing arrangements, prompt to respond to queries by phone or email, SHS gear their services to the individual client's changing needs. I am very happy to see my cousin so happy and highly recommend Seniors Helping Seniors.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

First class, friendly staff and very accommodating when changes/additions needed in timings/hours.
Built a good relationship with service user & family and very accommodating re. task needed eg washing out, helping with washing etc.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

A very flexible and friendly service. The people at Seniors are very experienced in dealing with the needs of the people they look after. My Mother-in-law started off with companionship care and she really enjoys the company of the Seniors team. More recently, she has needed additional help with appointments, shopping, remembering to take medication and simple tasks around the home etc. Nothing is too much trouble for the team.
My Mother-in-law has been taken to visit many local places of interest to "get out of the house" which has been very enjoyable.

I am kept updated with activities and events via the team as I do not live locally. I would definitely recommend the service to anyone with elderly relatives.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My mother was very well looked after by the carers who visited her. They were kind and all lovely people. When she fell over they dealt with her really well and I have the highest praise for this agency. I work and it meant I knew she was in good hands. Very highly recommended, reliable and well trained.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I enlisted the services of Seniors Helping Seniors in the summer this year continuing through to today. My mother is now 94 and has received truly outstanding care and attention from this organisation. The administration of booking visits and confirming with weekly Calendar confirmations makes planning straightforward. Local Management has been efficient and listened carefully to the needs of my mother to match the right carer to her personality.
The result has been a Care Provider who has bonded brilliantly with my mother to develop a deep understanding of her feelings and needs. Just an hour a day has given my sister and me tremendous reassurance that our mother is being looked out for. We get calls and texts directly from the Carer (without any breach of trust with my mother) when any concerns become apparent and any action is required. For anyone seeking help with companionship, chores, including shopping or household chores I could not recommend this organisation more highly.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I have always been very satisfied with the care Seniors Helping Seniors provide because of punctuality and genuinely taking an interest in what activity I am involved in. Giving me confidence in going out to places is important and to involve outside interests. I do feel the hourly rate of pay is too much especially since VAT added and the personal care/nursing and involving tablets is not needed and allowed in this type of care.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Very pleased with the service provided. It gave us peace of mind when we were away on holiday. Mum enjoyed the visits from her carers. They were always polite and courteous and had a good sense of humour. Thank you xx

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Attentive and empathetic, Seniors Helping Seniors is an amazing concept allowing patients to get the most out of social interaction. My dad has enjoyed this experience thoroughly. He gets to explore past experiences from his youthful days and the service provider has done a magnificent job in reconnecting him with things that he had not explored in a long time. Such as history, philosophy, music. She has really given him a quality of life.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My carers from this agency watered the required areas of the garden, picked ripe fruit and stored in the freezer, cleaned floors, washed, dried and ironed some of my clothes as required. Drove me to the shops for shoes and also food. Also, drove me to my hospital appointment, went with me to find the right place, waited until the end of the conversation and drove me back home - all in a friendly, helpful way which made it a pleasure to have them around and to talk to.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Fantastic service, wonderful staff, and always kept me in day to day contact via phone and texts, would recommend this company to all who need a little or a lot of extra help and support with family or loved ones.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The manager and his team have been invaluable to me over the last couple of months. My father has dementia and needed someone to call on him on a regular basis, to check that he is taking medication. Also check on his eating, as he is likely to forget without prompting. It gives me peace of mind that he is being checked on every day. The fact that the same carers attend on a regular basis provides continuity for him and me. They also let me know if they have any concerns regarding his well being. At all times they have been efficient, caring and reliable. I would have no hesitation in recommending them to anyone in a similar situation. They are very accommodating should I need to reschedule hours etc and I feel comfortable calling and asking for help as they are so friendly.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Seniors Helping Seniors has been exactly the kind of care we have needed for my mother. Their daily visits ensure that my mother has daily contact with the outside world and we are kept up to date with how she is doing physically and emotionally, and with any issues that arise.
They are very good at feeding back to me, they are flexible with their visits, and they display compassion. My mother finds them very companionable, enjoying their company.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Seniors Helping Seniors has been providing a companionship service for the past two years for an elderly friend of mine, for whom I hold Power of Attorney. I am very happy with your support and friendship, and would lke to say that the service you provide is, indeed, outstanding.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Seniors Helping Seniors respond promptly to my requests for carer cover which is such a help, and are always reliable. They allow me to enjoy without worry those aspects of my own life that I have been able to continue since my husband became ill. The carers who sit with my husband are all very experienced, empathic and extremely nice people. They fit in with his needs very sensitively. They are also happy to give me a hand with what housework I cannot manage myself, which is a great relief. I have no hesitation in recommending them.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My Mum came to live with me for six months due to ill health and I soon realized that it would be very challenging to run a business, study for my LLM and also take good care of my Mum. I came across a leaflet advertising the services of Seniors Helping Seniors when I took my Mum for a session at the Gentle Gym. From the very first telephone conversation, the Manager demonstrated a clear grasp of our requirements and subsequently always bent over backwards to accommodate my Mum's needs, even when we had to make changes to the schedule at short notice. Both he and his two nominated staff members always treated my Mum with unfailing courtesy and respect, whilst ensuring that she was always safe, warm when going out and well looked after.

I must admit that I was a bit nervous initially about leaving my Mum with "strangers" due to the cultural differences, but I need not have worried. My Mum now classes both the Manager and his team as dear friends and although she is now back in her home country, she regularly asks fondly after them.

I really cannot thank you enough and would have absolutely NO HESITATION in recommending your services !!

Bless you, Seniors Helping Seniors !!

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Canterbury Seniors Helping Seniors team have been a cornerstone of care for my mum (91 with dementia and living at home) for over two years. They are a truly exceptional team, with huge experience and driven by a genuine dedication to understanding needs and providing companionship care with great reliability, insight and sensitivity. My mum has wonderful friendships with her carers and trusts them. This has both enriched her life and has been a source of comfort for me. SHS have always been very responsive and have steered us safely through several unpredictable crises that dementia can bring - always going "the extra mile" when needed. Thank you SHS! - I’m not sure how we would have managed without you.

How likely would you be to recommend Seniors Helping Seniors (UK) Ltd - Canterbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

May 2017

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December 2014

Job Vacancies

Staff Profiles

Christian

Christian Wilse

Job Title: Manager / Owner

Joined: 2013

Description:

An innovative businessman, Christian is the ideal person to champion this social venture. Christian’s people skills are outstanding. The Seniors Helping Seniors® Provider team is personally selected. Everyone is passionate, loving, and caring and highly trained. Christian’s background in business operations and service ensures this is an efficient, cost effective and no nonsense company to deal with. Christian will meet you, and be present throughout. Seniors Helping Seniors® is an Award winning Social Enterprise. Christian has a certificate in Dementia Care, he is a dementia care champion and his network of help resources is very important. If Christian cannot help you he will put you in touch with someone who can.

Sally

Sally Wilse

Job Title: Carer / PR / Marketing

Joined: 2013

Description:

Sally is a Dementia care Champion and has a BSC (Hons) in Health Care.
Sally works with her husband Christian and is a Partner in Seniors Helping Seniors®