Seniors Helping Seniors (UK) Ltd - Canterbury

18 Orchard Street, Canterbury CT2 8AP
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9.9 101 Reviews
  • Seniors Helping Seniors (UK) Ltd - Canterbury, Canterbury
Seniors Helping Seniors is an award-winning elderly care service.

Every carer is personally selected and very well-known to the company. Carers have a wealth of life and professional experience and are matched to clients carefully. The same carers visit. Every carer has a personal introduction to the client to confirm requirements and personal fit. Carers are paid well and fully supported with training, coaching and wellbeing. The company is a member of the Living Wage Foundation and The Good Business Charter.

Offering the highest quality in-home care in the Canterbury, Thanet, Sandwich, Walmer, Dover, Deal, Ramsgate, Broadstairs and Margate. Areas covered include:

Adisham, Barham, Bekesbourne, Beltinge, Bishopsbourne, Bishopstone, Blean, Bossingham, Boyden Gate, Bramling, Bridge, Broad Oak, Broomfield, Chartham, Chartham Hatch, Chestfield, Chislet, Denstroude, Derringstone, Fordwich, Garlinge Green, Goodnestone, Greenhill, Hales Place, Hampton, Harbledown, Herne, Hersden, Highstreet, Hoath, Ickham, Kingston, Littlebourne, Lower Hardres, Nackington, Patrixbourne, Petham, Reculver, Rough Common, Seasalter, Seaton, Shalmsford Street, Sole Street, South Street, Stodmarsh, Street End, Sturry, Swalecliffe, Tankerton, Thanington, Tyler Hill, Upper Harbledown, Upstreet, Waltham, Westbere, Wickhambreaux, Womenswold, Woolage Green, Yorkletts.

Seniors Helping Seniors helps people to remain living comfortably in their own home for as long as possible and if residential or hospital care is needed, carers often maintain contact through visits and trips out.
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Care Provided by Seniors Helping Seniors (UK) Ltd - Canterbury

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34 – £47

Flat fees for easy budgeting. Mileage is included except for exceptional locations and for trips out with clients. Fees vary for companionship care and personal care services. Assessments are Free of Charge

These prices are only a guideline, please contact Seniors Helping Seniors (UK) Ltd - Canterbury to find out the exact price for your requirements.

Contact Seniors Helping Seniors (UK) Ltd - Canterbury to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Seniors Helping Seniors (UK) Ltd - Canterbury to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Ade Ayanlaja (Registered Manager)

Seniors Helping Seniors (UK) Ltd - Canterbury Reviews (101)

9.9

Seniors Helping Seniors (UK) Ltd - Canterbury has a Review Score of 9.9 (9.877) out of 10, based on 26 reviews in the last 2 years.
Over all time Seniors Helping Seniors (UK) Ltd - Canterbury has 101 reviews.

Overall Experience
  • 92
  • 9
  • 0
  • 0
  • 0
Date Published
  • 101
  • 2
  • 18
  • 26
  • 75
Reviewer Connection to Seniors Helping Seniors (UK) Ltd - Canterbury
  • 45
  • 23
  • 14
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 101-101
Review from Eunice (Daughter of Client) published on 3 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to live with me for six months due to ill health and I soon realized that it would be very challenging to run a business, study for my LLM and also take good care of my Mum. I came across a leaflet advertising the services of Seniors Helping Seniors when I took my Mum for a session at the
Gentle Gym. From the very first telephone conversation, the Manager demonstrated a clear grasp of our requirements and subsequently always bent over backwards to accommodate my Mum's needs, even when we had to make changes to the schedule at short notice. Both he and his two nominated staff members always treated my Mum with unfailing courtesy and respect, whilst ensuring that she was always safe, warm when going out and well looked after.


I must admit that I was a bit nervous initially about leaving my Mum with "strangers" due to the cultural differences, but I need not have worried. My Mum now classes both the Manager and his team as dear friends and although she is now back in her home country, she regularly asks fondly after them.


I really cannot thank you enough and would have absolutely NO HESITATION in recommending your services !!


Bless you, Seniors Helping Seniors !!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Seniors Helping Seniors (UK) Ltd - Canterbury is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Seniors Helping Seniors (UK) Ltd - Canterbury is calculated as follows: ( (138 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Seniors Helping Seniors (UK) Ltd - Canterbury is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Christian

Christian Wilse

Job Title: Manager/Owner Joined: 2013

An innovative businessman, Christian is the ideal person to champion this social venture. Christian’s people skills are outstanding. The Seniors Helping Seniors® care teams are carefully selected because they are passionate, loving, caring and highly trained. Christian’s background in business operations and service ensures this is an efficient, cost-effective and no-nonsense company to deal with. Christian will meet you, and be present throughout. Seniors Helping Seniors® is an Award winning Social Enterprise. Christian has a certificate in Dementia Care, he is a dementia care champion and his network is key.


Winning the Living Wage Foundation's champion award for the care sector, Customer service awards, Top Twenty care group awards and being a founding member of the Good Business Charter demonstrates how Christian puts people first.

Sally

Sally Wilse

Job Title: Owner Joined: 2013

Sally is a Dementia care Champion and has a BSC (Hons) in Health Care.


Sally is a Partner in Seniors Helping Seniors® UK and a Co-Owner of Seniors Helping Seniors Canterbury and Thanet. Sally works full-time in the business in operations and the best part of every week is meeting clients and customers.


Launching Seniors Helping Seniors in the UK came after a redundancy aged 50, and it was an opportunity to fulfil a deeply held passion for community care.


It was clear that care services in the UK needed a completely different approach. Seniors Helping Seniors is all about people. Sally says "we select the best carers, we match them carefully to our clients and we support our carers to bring their best self to every visit." Providing outstanding care and support for clients and their families a source of huge pride. Understanding community care lead to a focus on capacity which just happens to be the biggest challenge for any care company. Sally Says, "working with Seniors solves so many challenges. Our clients love the discretion of peer-to-peer support and we gain reliable, knowledgable and highly skilled teams in every area.


Capacity is key. "When we always have amazing carers, anyone who needs support urgently in and around Canterbury, Whitstable, Thanet, Deal and Sandwich, knows to call us. We are super responsive and we won't let you down"

Ade

Ade Ayanlaja

Job Title: Registered Manager Joined: 2022

Meet Ade - Ade leads with warmth, compassion, and a deep commitment to making a difference to all our families. He champions his clients’ independence, safety, and well-being, ensuring care is always empowering and person-centred. Ade is passionate about his team, he supports and values carers, he understands the work and stands shoulder to shoulder in the team delivering exceptional care.


With Ade at the helm of our personal care team, our service is not just care – it’s a community built on trust, respect, and kindness.


Ade joined Seniors Helping Seniors to be a positive influence in his work environment. Professionalism in care, kindness, and a commitment to continual improvement govern every task.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Seniors Helping Seniors (UK) Ltd - Canterbury to verify any information. View our terms and conditions. Seniors Helping Seniors (UK) Ltd - Canterbury has an Enhanced Service - more info.